The virus can't be deleted

[jimkopc]

Norton has scaned the virus named 'Trojan.PSW.WorldOnline' but it can't be deleted.
I don't know how to kill it. Help!!!

[badboydy]

You can add a remote request in www.pc-onlinehelp.com/supportlist.aspx. They provide live remote desktop support now. You can have a try. 

[dl65]

jimkopc  ........  Does Norton indicate where it is residing ?

Here's what I would suggest trying.
d/L ......  ccleaner if you don't have it. Get it at  http://www.ccleaner.com/
Note.... when installing ccleaner, do not install the yahoo toolbar.
d/l AVG Antispyware ...  get it at  http://free.grisoft.com/doc/20/lng/us/tpl/v5
once you have it installed , get the latest updates.
Next , run ccleaner ......... just the cleaner part ...... remove whatever it finds.

Next, shut off system restore.

Next .... reboot the machine into "SAFE" mode
To get into safe mode, just as the machine is starting to load, repeatedly tap the F8 key and when the list of how do you want to start appears.....
select SAFE mode ....... then let it load.
Once it's finished loading ( your desktop will look differant than the normal mode) run a scan with AVG Antispyware.  The elusive trojan should be found . Either quarantine it or delete it, and write down where it is (was ) residing .
Once Antispyware is finished ......... run your Norton again , while still in Safe mode on the off chance there are any more infections.
Reboot back into normal mode....... and report your findings here so we will know if you have removed it or not.

If it has been successfully removed, turn system restore back on .

dl65 

[GX1_Man]

You can add a remote request in www.pc-onlinehelp.com/supportlist.aspx. They provide live remote desktop support now. You can have a try. 

Yes, always a good idea to give total access of your machine to an anonymous Internet site. NOT!