Can't access any web pages

[CBMatt]

aliboy, I've taken a look at the log and it looks clean to me.  However, I don't see any anti-virus protection installed on that computer.  Did you actually get the programs CompGuy suggested?  If not, you need to download them and put them onto your sister's computer via CD and scan with them in Safe Mode.

Have you contacted your sister's ISP about this issue?

[a5490]

Reformat.......it's a cure all

[Comp Guy]

Reformat.......it's a cure all

If you don't know how, it may just make it worse.

[CBMatt]

Reformat.......it's a cure all

Not necessarily.

[aliboy]

Hi i did a ipconfig all test when no web pages came up not sure but it could be my aol what you think

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
 
C:\Documents and Settings\Seyfi Bey>ipconfig/all
 
Windows IP Configuration
 
        Host Name . . . . . . . . . . . . : seyfi-family-pc
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
        Physical Address. . . . . . . . . : 00-01-6C-AA-00-79
 
Ethernet adapter Local Area Connection 2:
 
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : GlobeSpan USB ADSL LAN Modem
        Physical Address. . . . . . . . . : 00-11-F5-AE-3C-F1
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 169.254.213.14
        Subnet Mask . . . . . . . . . . . : 255.255.0.0
        Default Gateway . . . . . . . . . :
 
PPP adapter The Internet (1):
 
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
        Physical Address. . . . . . . . . : 00-53-45-00-00-00
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 172.188.150.185
        Subnet Mask . . . . . . . . . . . : 255.255.255.255
        Default Gateway . . . . . . . . . : 172.188.150.185
        DNS Servers . . . . . . . . . . . : 205.188.146.145
        NetBIOS over Tcpip. . . . . . . . : Disabled
 
C:\Documents and Settings\Seyfi Bey>
C:\Documents and Settings\Seyfi Bey>