I usually wait over 15 minutes but,if the company cares
enough to have good 'Champagne Elevator Music"...
then, I can pretend I am riding up a long never-ending
escalator at a friendly mall.
Telephone support is awful.
When you listen to the options when you call,if you choose
to buy an item.....Under 30 seconds.....Every time but, goof
up and press the option for help. Oh My God!!