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Poll

On average how long do you wait to talk to phone support?

Less than five minutes
13 (12.5%)
Between five and ten minutes
20 (19.2%)
Between ten and fifteen minutes
10 (9.6%)
Over fifteen minutes
19 (18.3%)
Don't call support
42 (40.4%)

Total Members Voted: 38

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Author Topic: July poll  (Read 33563 times)

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Computer Hope Admin

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Re: July poll
« Reply #15 on: July 15, 2007, 12:13:46 PM »
In case anyone missed this months tip on the Computer Hope main page which is related to this months poll, visit http://gethuman.com/ great site with methods of getting around the computer operators.

For example in the above two cases with America Online and Verizon wireless just press 0 at each of the prompts to get to hold or a human.
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Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it will spend its whole life believing that it is stupid.
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Zylstra

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Re: July poll
« Reply #16 on: July 15, 2007, 02:50:59 PM »
Quote from: Computer Hope Admin on July 15, 2007, 12:13:46 PM
In case anyone missed this months tip on the Computer Hope main page which is related to this months poll, visit http://gethuman.com/ great site with methods of getting around the computer operators.

For example in the above two cases with America Online and Verizon wireless just press 0 at each of the prompts to get to hold or a human.
[/quote
Cool site (bookmarked, even though I will forget its there)

Quote from: CBMatt on July 15, 2007, 03:05:23 AM
The worst thing ever is calling AOL because they ask you to spell out your username.  I've got a fairly long account name, and I can't even get halfway through it before the stupid machine says "I'm sorry, I didn't quite catch that.  Can you spell it again?"  I tried about 5 times before giving up.


Quote from: Zylstra on July 14, 2007, 04:47:23 PM
Quite frankly, I don't like talking on phones. (I hear voices whenever I do)
Those are people.  You're supposed to talk back to them.

Or are these the voices that tell you to burn things...?
hmm... BBC code got messed up
No, the gold fish tell me to burn things.
« Last Edit: July 16, 2007, 08:54:15 PM by Zylstra »
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CBMatt

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Re: July poll
« Reply #17 on: July 16, 2007, 08:12:21 AM »
Thanks for the link, Nathan.  Although I don't call support lines very often, that's still pretty handy.
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ale52



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    Re: July poll
    « Reply #18 on: July 17, 2007, 10:12:54 AM »
    For me it has depended on the support company you are calling.  Some really stink (Linksys) and some are really great (Crucial).  Usually the whole thing takes about :10 or so. 

    I also use the tech support "chat" option when available.

    Alan <><  :D
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    unlovedwarrior



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      Re: July poll
      « Reply #19 on: July 17, 2007, 01:30:22 PM »
      i only called dell once and roadrunner once (cable internet) both for the same issue. internet RR made me wait 20 mins. with only one computer operator. then the tech told me to contact dell. which was like 10 plus computer ops. and it was all because my network adapter would'nt install right..

      but normally if i do need help i use the chat option because it makes me feel more comfortable
      « Last Edit: July 20, 2007, 08:48:54 AM by unlovedwarrior »
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      uesquebeathus



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        Re: July poll
        « Reply #20 on: July 20, 2007, 07:03:23 AM »
        the longer they take to answer the more money they make out of you calling them in the first place.
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        temporos



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          Re: July poll
          « Reply #21 on: July 20, 2007, 11:28:37 AM »
          Quote from: uesquebeathus on July 20, 2007, 07:03:23 AM
          the longer they take to answer the more money they make out of you calling them in the first place.
          I think most places just charge you for the time you actually speak to another human.  As long as you're on hold, you don't pay per minute (unless it's a 900 number).
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          CBMatt

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          Re: July poll
          « Reply #22 on: July 21, 2007, 02:03:41 AM »
          I refuse to call any support line that charges.
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          cdo



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            Re: July poll
            « Reply #23 on: July 21, 2007, 05:48:01 AM »
            i used once in US.. called local cable company .. after 20 minutes i quit.. next day i inform them that i was pulling my pc & tv .. lo and behold they had tech to my house that day.. now adays i use COMPUTER HOPE... best support i know..  :)
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            Computer Hope Admin

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            Re: July poll
            « Reply #24 on: July 21, 2007, 03:19:56 PM »
            Thanks for the great comment. Computer Hope is developing into a great community to find free help. Hopefully also faster help as well.  :D
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            Comp Guy



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              Re: July poll
              « Reply #25 on: July 21, 2007, 05:33:41 PM »
              I can usually just fix the problem myself. I acually usually never even think of calling support.
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              Richenstony

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              Re: July poll
              « Reply #26 on: July 21, 2007, 05:46:06 PM »
              well depending on the issue say if it was a network faluire i would contact my isp that takes around 30 mins to even get through to someone ... but if its a computer issue i tend to try and sort the issue myself before phoneing someone.....but most call centers are a waste of time full of people reading manuals and all sorts geez  :-X :-X
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              wpb30635

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              Re: July poll
              « Reply #27 on: July 24, 2007, 12:15:06 AM »
              I guess I am lucky.  My average wait time for customer service with my internet provider is around 2 minutes.  More often than not I get right through.

              I've never had a bad experience with them.
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              Woody007

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              Re: July poll
              « Reply #28 on: July 24, 2007, 08:29:07 AM »
                  :)  I just registered with CH and wanted to see if I could send a message.
               As for calling customer support I try all out to avoid it but if I have to, will hang up after 7 minutes which I think is reasonable. I also dislike reps with foreign accents that are hard to understand.
              I am learning the UBUNTU flavor of LINUX since I despise Micro$oft so much.
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              Dilbert

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                Re: July poll
                « Reply #29 on: July 24, 2007, 08:33:51 AM »
                On the rare occasion I call any form of support, I usually figure it out myself after 20 minutes on hold. :-\
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