More and more internet site are unable to reach.

[Deerpark]

Hmmm...
Is that really the entire log?
See the tracert command traces the route a data package takes from your computer to its destination. The first hop should be your router, but  in your log, tracert didn't even get a response from it.
Are you sure you didn't accidentally stop the trace before it finished? I probably should have mentioned that it can take a while.

[Jonas Wauters]

Sorry my fold it wasn't the entire log here it is:

Code: [Select]

Tracing route to login.live.com.nsatc.net [65.54.183.203]

over a maximum of 30 hops:



  1     *        *        *     Request timed out.

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.



Trace complete.
Looks like nothing works?!
I hope you have some info of this one!

Jonas

[Deerpark]

It tells me tracert wasn't able to get reply from your router (it should have been hop 1). that strengthens my suspicion that it is router related.
But could you try and do a tracert for a site that does work?
You were able to ping your router right?

[Jonas Wauters]

In also think its the router but I can't believe it.
1) If the router is broken than the access point should work! (it a total different network)
2) then the pass-by should work shouldn't it?
Ok cause your the pro I'll let you decide what it is.
Here is a log file of computerhope.com (Witch works perfectly. Otherwise I wouldn't be able to type this.)

Code: [Select]

Tracing route to computerhope.com [204.228.150.3]

over a maximum of 30 hops:



  1     *        *        *     Request timed out.

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23   151 ms   144 ms   151 ms  www.computerhope.com [204.228.150.3]



Trace complete.I think I'm going to learn what that stuff means look cool.

Jonas

[Deerpark]

I have to say, those logs are really making me scratch my head.
Let me demonstrate how a tracert log should look:

Code: [Select]

Tracing route to computerhope.com [204.228.150.3]

over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  10.0.0.1

  2     6 ms     6 ms     8 ms  loop0.mxc1-aalx.ip.cybercity.dk [212.242.2.159]

  3     7 ms     7 ms     7 ms  ge-0-1-4-10.mcr1-arhx.ip.cybercity.dk [212.242.8.37]

  4     8 ms     9 ms     8 ms  ge-0-0-0.mcr1-kolx.ip.cybercity.dk [212.242.6.9]

  5    12 ms    12 ms    12 ms  ge-1-0-0.mcr1-albx.ip.cybercity.dk [212.242.6.5]

  6    12 ms    12 ms    12 ms  ge-0-0-0.br1-albx.ip.cybercity.dk [212.242.6.22]

  7    12 ms    12 ms    13 ms  213.242.108.9

  8    37 ms    12 ms    26 ms  ge-0-0-0.mp1.Copenhagen1.Level3.net [4.68.125.189]

  9    34 ms    35 ms    35 ms  ae-1-0.bbr1.London1.Level3.net [212.187.128.58]

 10   150 ms   149 ms   150 ms  ae-0-0.bbr1.Denver1.Level3.net [64.159.1.113]

 11   158 ms   153 ms   152 ms  ae-32-52.ebr2.Denver1.Level3.net [4.68.107.62]

 12   152 ms   163 ms   154 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

 13   163 ms   163 ms   163 ms  ae-5-5.car2.SaltLakeCity1.Level3.net [4.69.133.125]

 14   163 ms   163 ms   164 ms  ae-11-11.car1.SaltLakeCity1.Level3.net [4.69.133.121]

 15   164 ms   163 ms   165 ms  unknown.Level3.net [64.158.69.18]

 16   163 ms   165 ms   164 ms  gi-3-14.dcr1.slc.xmission.net [166.70.5.66]

 17   164 ms   164 ms   163 ms  404.gi-1-2.asr1.slc.xmission.net [166.70.5.73]

 18   262 ms   163 ms   163 ms  www.computerhope.com [204.228.150.3]
Trace complete.So something is definitely wrong. You say you have the same problem with an access point? Isn't the access point connected to the router?

[Jonas Wauters]

Yes in some way it is: Its connected trough a switch(TOPCOM TSH-205)that the ISP "gave" us (They say its free but the next bill you get is a bill with the router inlcuded).
There the Internet come in and is splitted in 3. 2 for Internet (Accesspoint and Router) and one sow we can dload movie true our digital TV.
Sow in that way they are connected true a Ethernet cable.
But a while ago I was going to connect the wireless by giving them the same SSID. (Wasn't allowed (same reason) I hope that there will be a major error sow I can change the things to what I want because when it is broken I'll be the one who'll have to fix it.
Whit the help of you-guys  (If you want off course))

Oh I've got something you might want to take a look at.
This is imossible!
This is from Google.com as you can see. Its works at the time I did the test.
Here it is:

Code: [Select]

Tracing route to google.com [64.233.167.99]

over a maximum of 30 hops:



  1     *        *        *     Request timed out.

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.



Trace complete.Weird huh!
I really don't get this!!!
This is way out of my reach!
I hope you can solve it.
BTW:Thanks for helping!

Jonas

[Deerpark]

Something is blocking the packages tracert uses, some firewall or routers might do this so I can't get much info out the trace logs.
If this is affecting all the computers on the network regardless of whether they're connected through the AP or the router, I think it's time to contact your ISP. It might be a problem with the modem or a problem on the ISPs end.

[Jonas Wauters]

My dad won't contact the ISP before the problem keeps happening for more than 10 days.
Looks like Windows OneCare firewall was blocking it.
Here is a log of computerhope.com:

Code: [Select]

Tracing route to computerhope.com [204.228.150.3]

over a maximum of 30 hops:



  1    10 ms     9 ms    11 ms  10.78.0.1

  2    11 ms    10 ms    11 ms  dD5E0FBA1.access.telenet.be [213.224.251.161]

  3    17 ms    11 ms     9 ms  dD5E0FD51.access.telenet.be [213.224.253.81]

  4    14 ms    10 ms    11 ms  dD5E0FD22.access.telenet.be [213.224.253.34]

  5     *        *        *     Request timed out.

  6    11 ms    10 ms    11 ms  dD5E0FD62.access.telenet.be [213.224.253.98]

  7    18 ms    19 ms    18 ms  Level3-Telenet-London [195.50.113.185]

  8    31 ms    49 ms    22 ms  ae-31-53.ebr1.London1.Level3.net [4.68.116.94]

  9    25 ms    18 ms    18 ms  ae-1-100.ebr2.London1.Level3.net [4.69.132.118]

 10   104 ms   106 ms    89 ms  ae-4.ebr1.NewYork1.Level3.net [4.69.132.109]

 11    90 ms    91 ms    90 ms  ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

 12   106 ms    89 ms    90 ms  ae-62-62.ebr2.NewYork1.Level3.net [4.69.134.81]

 13   115 ms   109 ms   107 ms  ae-2.ebr1.Chicago1.Level3.net [4.69.132.65]

 14   123 ms   111 ms   108 ms  ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]

 15   182 ms   145 ms   143 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

 16   144 ms   142 ms   145 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

 17   175 ms   154 ms   149 ms  ae-5-5.car2.SaltLakeCity1.Level3.net [4.69.133.125]

 18   142 ms   143 ms   148 ms  ae-11-11.car1.SaltLakeCity1.Level3.net [4.69.133.121]

 19   143 ms   146 ms   143 ms  AMERICAN-FI.car1.SaltLakeCity1.Level3.net [64.158.68.14]

 20   144 ms   143 ms   143 ms  unknown.Level3.net [64.158.69.18]

 21   162 ms   144 ms   143 ms  gi-3-14.dcr1.slc.xmission.net [166.70.5.66]

 22   165 ms   143 ms   143 ms  404.gi-1-2.asr1.slc.xmission.net [166.70.5.73]

 23   148 ms   147 ms   144 ms  www.computerhope.com [204.228.150.3]


Trace complete.Looks like this is what you were looking for no?
I hope you can help me I really need  to see my Inbox. (I'm starting to sound like a newbie that need a quick answer sorry for that)
I don't need a quick answer but I don't want to wait 7 days before I can check my mails.

Jonas

[Deerpark]

Now that's a lot better.
Do a tracert for a domain that doesn't work and lets see where it takes us.

[Jonas Wauters]

OK I'm afraid it isn't working.
First I did this: (To make sure my firewall isn't blocking the process.)

Code: [Select]

Tracing route to computerhope.com [204.228.150.3]

over a maximum of 30 hops:



  1   108 ms    11 ms     9 ms  10.78.0.1

  2    14 ms    11 ms    11 ms  dD5E0FBA1.access.telenet.be [213.224.251.161]

  3    17 ms    10 ms    10 ms  dD5E0FD51.access.telenet.be [213.224.253.81]

  4    16 ms    10 ms    10 ms  dD5E0FD22.access.telenet.be [213.224.253.34]

  5       *        12 ms    12 ms  dD5E0FD26.access.telenet.be [213.224.253.38]

  6    15 ms    10 ms    14 ms  dD5E0FD62.access.telenet.be [213.224.253.98]

  7    27 ms    20 ms    17 ms  Level3-Telenet-London [195.50.113.185]

  8    28 ms    18 ms    17 ms  ae-31-53.ebr1.London1.Level3.net [4.68.116.94]

  9    30 ms    17 ms    18 ms  ae-1-100.ebr2.London1.Level3.net [4.69.132.118]

 10    91 ms    88 ms    87 ms  ae-4.ebr1.NewYork1.Level3.net [4.69.132.109]

 11    90 ms    89 ms   111 ms  ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

 12   105 ms    91 ms    89 ms  ae-62-62.ebr2.NewYork1.Level3.net [4.69.134.81]

 13   121 ms   108 ms   108 ms  ae-2.ebr1.Chicago1.Level3.net [4.69.132.65]

 14   125 ms   118 ms   116 ms  ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]

 15   147 ms   130 ms   139 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

 16   140 ms   144 ms   144 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

 17   149 ms   147 ms   173 ms  ae-5-5.car2.SaltLakeCity1.Level3.net [4.69.133.125]

 18   148 ms   145 ms   146 ms  ae-11-11.car1.SaltLakeCity1.Level3.net [4.69.133.121]

 19   145 ms   147 ms   148 ms  AMERICAN-FI.car1.SaltLakeCity1.Level3.net [64.158.68.14]

 20   147 ms   146 ms   149 ms  unknown.Level3.net [64.158.69.18]

 21   149 ms   152 ms   145 ms  gi-3-14.dcr1.slc.xmission.net [166.70.5.66]

 22   152 ms   144 ms   144 ms  404.gi-1-2.asr1.slc.xmission.net [166.70.5.73]

 23   150 ms   146 ms   144 ms  www.computerhope.com [204.228.150.3]



Trace complete.
Looks good doesn't it?

Then I did this:

Code: [Select]

Tracing route to hotmail.msn.com [64.4.33.7]

over a maximum of 30 hops:



  1     *        *        *     Request timed out.

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.



Trace complete.But this looks like something is blocking it wright?
I checked twice and the firewall was of and to be sure I even checked Windows firewall.

I hope you do have some info with this.
Again thanks for helping me mate.

Jonas

[Deerpark]

That is just weird. It's able to get the correct IP so it's not a DNS problem. Your computer is able to do complete traces to some sites, but can't even get a response from the router on other.
You don't by chance have a spare router lying around you could try instead?

[Jonas Wauters]

Nope no spare router.
I can connect to the other network or I could plug the cable right into my computer.
That switch can't be it wright?
Tried the other network: Same problem.
I think it will be the ISP but then the problem would be solved after this period, No?
I use Telenet.(NOT TELNET that's something else)
Sow if anyone used telenet and can or can't connect to hotmail.msn.com Please let me know.

Jonas

[reaper_tbs]

i have a friend with telenet, whose main email address is with hotmail. he checks hotmail everyday. he also hasn't had a problem before... the only problem he had was with customer service.

[Jonas Wauters]

Yes but it could be different in different countries, no?
Does he live in Belgium?
Or can't it be the ISP?

Jonas

[Deerpark]

Yes try to plug directly into the modem. If it works then, I'm pretty sure the router is the culprit. I can't rule out the switch completely, but I think it's less likely to be the problem because a switch doesn't have the capabilities to block certain domains.

Btw. you may or may not get internet access straight after connecting directly to the modem. This because the modem might still be expecting to see your router and sometimes they can be really slow at detecting a change.

I would think that if this was a general problem with the ISP it would be fixed by now, considering that these are major sites many of their users are likely to visit. But it might be just a problem with your connection.