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Author Topic: Work Connection Problem  (Read 3766 times)

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Perfect Agent52

    Topic Starter


    Hopeful
  • Give them nothing, but take from them everything
    Work Connection Problem
    « on: August 01, 2007, 07:11:48 AM »
    Ok, my mom is attempting to connect to the internet at her work, she has a laptop and it picks up the signal, but it won't let her connect to the internet. I have tried turning off both firewalls, but it still doesn't let her connect. She is running on Vista x32 bit Home Premium.

    Thanks again.
    HP Pavilion A6010n
    Intel Core 2 Duo E4300 1.80 ghz
    XFX Nvidia 7600gt PCI-E graphics card
    2 GB Kingston DDR2 SDRAM PC4200
    Antec 500W PSU

    ale52



      Expert

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      • OS: Windows XP
      Re: Work Connection Problem
      « Reply #1 on: August 01, 2007, 08:27:24 AM »
      Well, a little more information would help  :P

      It sounds like she's wireless, right?  She'll pick up a signal but won't connect most likely because the IT people have secured the network.  You can pick up a signal from any wireless network but that does't mean you can use it.

      Has she contacted them for help?  That's the first place to start.

      Alan <><  :D
      I have principles.  And if you don't like them...well...I have other principles!!

      Perfect Agent52

        Topic Starter


        Hopeful
      • Give them nothing, but take from them everything
        Re: Work Connection Problem
        « Reply #2 on: August 01, 2007, 08:30:31 AM »
        Well, the network is not secure from what she has told me, but she has not contacted them, it is pretty hard to get a hold of one, so I was trying to help. Um, I don't know what info you also needed? Comp specs are useless, and I directions there are kind of useless.
        HP Pavilion A6010n
        Intel Core 2 Duo E4300 1.80 ghz
        XFX Nvidia 7600gt PCI-E graphics card
        2 GB Kingston DDR2 SDRAM PC4200
        Antec 500W PSU

        ale52



          Expert

        • Deo Gratis
        • Thanked: 23
          • Experience: Expert
          • OS: Windows XP
          Re: Work Connection Problem
          « Reply #3 on: August 01, 2007, 08:32:35 AM »
          She needs to contact them regardless of how hard it is.  Otherwise this conversation is going to be a very llllloooooonnnnngggg one  :o

          Alan <><  :D
          I have principles.  And if you don't like them...well...I have other principles!!

          Perfect Agent52

            Topic Starter


            Hopeful
          • Give them nothing, but take from them everything
            Re: Work Connection Problem
            « Reply #4 on: August 01, 2007, 08:40:34 AM »
            Well, I understand that, but I was looking for suggestions relating to my problem that I have not already listed. So, maybe you can throw some suggestions out there.
            HP Pavilion A6010n
            Intel Core 2 Duo E4300 1.80 ghz
            XFX Nvidia 7600gt PCI-E graphics card
            2 GB Kingston DDR2 SDRAM PC4200
            Antec 500W PSU

            Perfect Agent52

              Topic Starter


              Hopeful
            • Give them nothing, but take from them everything
              Re: Work Connection Problem
              « Reply #5 on: August 01, 2007, 10:29:38 AM »
              Nobody has got anything?
              HP Pavilion A6010n
              Intel Core 2 Duo E4300 1.80 ghz
              XFX Nvidia 7600gt PCI-E graphics card
              2 GB Kingston DDR2 SDRAM PC4200
              Antec 500W PSU

              Deerpark



                Egghead
              • Thanked: 1
                Re: Work Connection Problem
                « Reply #6 on: August 01, 2007, 01:56:54 PM »
                Well honestly the first thing to do is to contact the IT department as ale52 suggested. It might be problem with the access point or maybe she needs to be authenticated with the AP before she cant get access. There really isn't much of a point in troubleshooting the laptop before any outside factors are ruled out.
                Any sufficiently advanced technology is indistinguishable from magic.
                Arthur C. Clarke (1917 - 2008)