Welcome to Computer Hope
HijackThisDownload
HijackThis to your desktop.
Double-click on the file you just downloaded.
Click on the "Install" button to install.
It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Please do not change the default install location.
Upon install, HijackThis should open for you.
Next click on the "Do a system scan and save a log file" button.
HijackThis will scan and then a log will open in notepad.
In the top left of the notepad window click "File" > "Save As" name it hijackthis and then save it to the Desktop.
Please save the log as a text (.txt) file.
In your post, add the log as an
Attachment.
* Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
** Don't use the Analyse This button. It's findings are dangerous if misinterpreted.
Adding logs as an attachmentSave the log to somewhere you can easily find it. (usually the desktop)
To do this, from within the notepad go to the top of the page and select "File" > "Save As..." enter the file name and click "Save" Be sure the desktop is the location selected to save to.
Please save all files as Text Documents (.txt)Posting the log* Before putting text into the reply box select "Preview"
* Scroll down and select "Additional Options..."
* Click "Browse"
* Locate the file you want to attach and double click it to enter it into the window.
* If you have more than one log click "(more attachments)" and a new window will open for adding another log.
* You will need to enter a short message in the text box as well.
