Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: windows defender wont stop scanning  (Read 10256 times)

0 Members and 1 Guest are viewing this topic.

6-shooter

  • Guest
windows defender wont stop scanning
« on: December 29, 2007, 12:31:28 AM »
running vista home premium on an acer /aspire T690.Intel(R) CPU [email protected]  1.60GHz, memory(RAM): 1014 MB. 32-bit OS.   this system is less than 4mos. old.       not only defender issue, but system has stopped shutting down. have run  Norton 360 several times and it says everything o.k.. have just checked system info, and the Experience Index shows as unrated now. The rating is low @ 3.7 but I believe that is due to the video card/graphiics. It's an intel 946GZ chipset family. I've gone into the task manager and stopped the defender process, maybe, but don't know if  I've actually fixed anything.any help would be apprediated, as you can tell I don't have a clue as to what I'm doing here. If this thing was a piece of antique furniture I could restore it, but, I'm lost. Guess I need a 10 yearold. thank-you

SuperDave

  • Malware Removal Specialist


  • Genius
  • Thanked: 1020
  • Certifications: List
  • Experience: Expert
  • OS: Windows 10
Re: windows defender wont stop scanning
« Reply #1 on: December 29, 2007, 07:55:04 AM »
Windows Defender is real-time protection which means it's supposed to run all the time. What do you mean "has stopped shutting down"?
Windows 8 and Windows 10 dual boot with two SSD's

6-shooter

  • Guest
Re: windows defender wont stop scanning
« Reply #2 on: December 29, 2007, 02:07:59 PM »
when I enter the start menu it gives me these options: 1)switch user 2) log off 3)lock 5)restart 6)sleep 7)shut-down. Generally, I choose the shut down option when Iwon't be back for awhile.Thank you for the response on the defender issue.

Broni


    Mastermind
  • Kraków my love :)
  • Thanked: 614
    • Computer Help Forum
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 8
Re: windows defender wont stop scanning
« Reply #3 on: December 29, 2007, 02:15:49 PM »
...and it won't shut down?
On the other hand, you may start thinking about adding an extra 1gig of RAM.

Zylstra

  • Moderator


  • Hacker

  • The Techinator!
  • Thanked: 45
    • Yes
    • Technology News and Information
  • Certifications: List
  • Computer: Specs
  • Experience: Guru
  • OS: Windows 7
Re: windows defender wont stop scanning
« Reply #4 on: December 29, 2007, 02:44:04 PM »
1GB of RAM is fine for Vista...

Try this:
Press the windows key, and type com
Right click on the "Command Prompt" icon, and click "Run as Administrator"
Type the following in:
shutdown -s -f -t 12
and press ENTER
This will shutdown your computer and force the applications to all quit. This is a temporary diagnostic, Never Use This To Shutdown Your Computer Normally, overusing it may cause damage.

Start the computer back up, and see if you still have problem shutting down.

If you do still have problems shutting down:
What makes you think the problem is directly related to Windows Defender?
Your Windows rating is fine, the top windows rating is 5.9. This will not prevent your computer from functioning as normal.

6-shooter

  • Guest
Re: windows defender wont stop scanning
« Reply #5 on: December 29, 2007, 04:55:08 PM »
again, thank you for the response. I'll try the method  you described, but thought I'd explain myself better. It's not that I think the defender issue was a cause, more a symptom possibly of some kind of virus ?. what happens is once i press SHUTDOWN, the system performs normally- clears the desktop, goes to the windows vista screen(shows a small window stating "logging off" then switches to "shutting down" and that's it .It will remain in that phase all night. My screensaver? is set to come up after about 10 min. of inactivity which it does in this shut down phase- over and over again. My biggest concern is that once its in this phase, It won't respond to any comands. I can only get it to shut off by momentarily unplugging the computer. Even with my lack of knowledge  this raises the hair on the back of my neck!! Also, I use this computer for a small business, and it still has at least  3/4 of its ram ? available, so I don't think its that? I'll try  the procedure Zylstra  mentioned now.

6-shooter

  • Guest
Re: windows defender wont stop scanning
« Reply #6 on: December 29, 2007, 05:12:11 PM »
well, I tried it but, it returned with" shutdown-s-f-t 12  is not recognized as an internal or external command, operable program or batch file " Did I do something wrong   maybe? I typed it in the comand prompt window.

Broni


    Mastermind
  • Kraków my love :)
  • Thanked: 614
    • Computer Help Forum
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 8
Re: windows defender wont stop scanning
« Reply #7 on: December 29, 2007, 06:05:00 PM »
Quote
1GB of RAM is fine for Vista...
I'd call it minimum (real). In my opinion, for Vista to work fine, you want 2 gig.

Zylstra

  • Moderator


  • Hacker

  • The Techinator!
  • Thanked: 45
    • Yes
    • Technology News and Information
  • Certifications: List
  • Computer: Specs
  • Experience: Guru
  • OS: Windows 7
Re: windows defender wont stop scanning
« Reply #8 on: December 30, 2007, 03:08:00 PM »
Quote
1GB of RAM is fine for Vista...
I'd call it minimum (real). In my opinion, for Vista to work fine, you want 2 gig.
I ran Vista on 1GB of RAM for quite a while, for basic (non-gaming) function, it works quite well. Most of the RAM Vista shows as used is cached (a lot less page file is used in Vista now...) kind of like the L1/L2 cache in the processor, its faster than using the page file, but slower than the L1/L2, but, nevertheless, gets more function out of your computer (otherwords: Yes, 2GB is a nice feature, but not necessary for normal use)

well, I tried it but, it returned with" shutdown-s-f-t 12  is not recognized as an internal or external command, operable program or batch file " Did I do something wrong   maybe? I typed it in the comand prompt window.
It was my fear that possible, Vista no longer has the Shutdown command the way it used to be. I dont think you did anything wrong, but, due to the information you have provided us, I no longer think that this is a needed diagnostic step.

Something is preventing your computer from shutting down properly. For the time being, instead of unplugging your computer, go ahead do the normal shutdown, and once it stops responding, hold down the power button for 10 seconds (in Mississippi's) (this is not something you want to do for normal shutdown)
Computers are good enough that you can leave them in Standby mode, and have them using very very little power (I hardly shut down my laptop now, unless its running off battery, even then, it will go on for a long time). Using standby until the issue is resolved would be a better solution than using the power button.

I am getting the idea that this is a problem with Windows being unable to properly initiate a hardware shutdown.

Try this:
Hold down the WindowsKey + R
A run box should pop up, type in:

sfc /scannow

You should be prompted to put your Windows CD in the computer, be sure you have it ready.

If that does not work, then try this:
Click Start, and right click the "Computer" button (right side of the start menu), and select Properties.
On the left side, select "Device Manager," and then look through the list. Is there anything that shows a Question mark (?) or exclamation mark (!) next to it? If there is, could you tell us the exact name, and then double-click on the item, and tell us what it says under Device Status, Device Type, Device Manufacture, and Device Location?
You can also click on the Driver tab, and click the "Update Driver" button, and see if that will correct the issue.

Also, do you have Windows Updates enabled?

My reasonings:
Something is preventing Windows from shutting down. All ACPI devices have their own shutdown procedures, usually located in the BIOS. In the even that a driver is incorrect, Windows might be unable to manage the device in this manner, thus, possibly preventing a shutdown of the device. (Also, use of a driver that is having issues but is still in use could result in the same thing)

As for Windows Update, Microsoft has released updates for issues caused by bugs such as this.