scanning problem in zone alarm internet security suite 7

[jhay_e03]

zonealarm internet security suite 7 have many specialization. 2 of them are antivirus and anti spyware. when i scan my PC for antivirus and spyware both of them scan the virus and spyware. but 1month ago since my antivirus detect a virus after that no virus but anti spyware is the one that can detect or scan a spyware. is this a cause of a problem in my antivirus? or this is possible to happen.

[Broni]

1. Run free ESET Online Scanner at: http://www.eset.com/onlinescan/
Note: This Scanner is for Internet Explorer Only
   1.  You will notice that the "Start" button is grayed out. Place a check mark at "Yes, I accept the Terms of use". The "Start" button will become visible. Click on it.
   2. If it wants to install an ActiveX component allow it
   3. You will be asked to install an ActiveX, click the "Install" button (Note: If you have a Firewall install you may have to approve the installation)
   4. Once ActiveX control is installed click on the "Start" button to initialize the scanner
   5. After initialization is complete uncheck\untick "Remove found threats"
   6. Check\tick "Scan unwanted applications"
   7. Click the "Scan" button
   8. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt
Post ESET's log.

2. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

Print these instructions out.

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply with a new HijackThis log.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.

[jhay_e03]

thank you for your advise. as what you have said, this is only for internet explorer. i'll do this when i can use the IE.

thanks a lot dude

[Broni]

i'll do this when i can use the IE

You can't?

[jhay_e03]

i can use IE. but for a while im using mozilla cause i am having problem with IE to connect in internet.

[Broni]

That's fine.
Using Firefox, you may run Panda's ActiveScan: http://www.pandasoftware.com/activescan/com/activescan_principal.htm
   1. Once you are on the Panda site click the "Scan your PC" button
   2. A new window will open...
          * Enter your Country
          * Enter your State/Province
          * Enter your Valid Email
          * Select either Home User or Company
          * Select the "I do not want to receive marketing information from Panda Software..."
   3. Click the big "FREE Online Scan" button
   4. If it wants to install an ActiveX component allow it
   5. It will start downloading the files it requires for the scan (Note: It will take a few minutes so be patient)
   6. Click on "Local Disks" to start the scan
   7. When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location so you can view later.
Post its log