can not connect to www.insurance.ca.gov

[bombaykid]

Can not connect to insurance.ca.gov

I have Dell 8400 runing xp operating systems with 2GB ram, recently I installed Norton 360 software for security.
 
Now I can not access www.insurance.ca.gov web site. After about one min. I get massege " internet explorer can not display the web page"
The site is in operation I can access with my other computer. I discuss this with my DSL provider and the web manager of the www.insurances.ca.gov but no one knows why can I connect to that web site. Most of all the other web site can be connected without any problem.
 
I suspect this is because of Norton 360. Can any one help?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Pratap>ping www.insurance.ca.gov

Pinging inetu1.insurance.ca.gov [205.225.215.50] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 205.225.215.50:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Pratap>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : mandvi
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
        Physical Address. . . . . . . . . : 00-11-11-62-EC-83
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.47
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
                                            192.168.1.1
        Lease Obtained. . . . . . . . . . : Tuesday, January 08, 2008 12:22:36 P
M
        Lease Expires . . . . . . . . . . : Wednesday, January 09, 2008 12:22:36
 PM

C:\Documents and Settings\Pratap>

[dairyman]

Try disabling Norton 360 and trying to connect to that site.

[bombaykid]

I did disable Norton 360, but does not work, all other web site is ok except department of insurance california web site.

I have talked to Norton people for one hour and they are bleming on service provider, then I call my service provider and spent one hour with them, they say every thing is ok on theire site it is Norton that causing problem.

No one is able to help me. Can you suggest something.

[bombaykid]

I called the department of insurance and talked to the technical web master he checked every thing on his side and did not find anything wrong, he suggested to call the service provider.

Service provider says as long as you can get alll the other web site there is nothing wrong with service.

I am stuck. Do not know what to do

[dairyman]

OK, before I continue, I just want to say that you are going to have to be very patient for this problem to be resolved.

I visited that website with Mozilla Firefox and had no problems at all.
Have you tried accessing the site with Firefox?

[bombaykid]

Mr. Dairyman:

I just tried with firefox browser, but did not work. I can use my laptop and access the site easily, it is only my desk top that gives me problem.

Any other suggestions?

[dairyman]

Anything else installed recently? (Excluding Norton 360)

[Broni]

What kind of error are you getting from Firefox?
Try to connect in Safe Mode.

[bombaykid]

Nothing installed recently.

[bombaykid]

here is the message from fire fox
The connection was reset
The connection to the server was reset while the page was loading.
If you are unable to load pages, check your network connection

[bombaykid]

I have tried loging in in SAFE MODE while I was working with Norton technician on line, but we were not able to connect even in safe mode. If you want I can try again this evening. Do you want me to try again?

[Broni]

What happens, if you try: http://205.225.215.50/
How long ago did you install Norton?

[bombaykid]

Got error
Internet Explorer cannot display the webpage

Same error

I installed Norton 360 in Nov., 2007 2 months ago.

Norton is going to release new verson of 360 soon, which may fix the problem, this info was given by some other forum people.

[bombaykid]

Some one told me to reinstall Wndow XP, is there any easy way to do this, I mean reinstall XP without reformating c: drive and without loosing any data?

[Broni]

Do you have full version Windows CD?