can not connect to www.insurance.ca.gov

[bombaykid]

yes it came with computer Microsoft XP

[Broni]

OK. Before we go there, I'd uninstall Norton using Norton Removal Tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

[bombaykid]

Can you give me step by step procedure to load/reinstall Microsoft XP from CD

Last time I tried by putting cd in drive and started installing, half way down the line it gave me some message about SCSI CD drive which I did not understand and the computer was not able to read the CD. I have to turn off computer and re start computer. luckily it gave me options: 1. do you want to start Microsoft XP or 2. do you want to start set up microsoft XP. By clicking on to Start Microsoft XP I was able to use my computer.

I do not know what is SCSI drive(Spelling not known)

I am not expert in computer. just know little bit to be dangerous.

[Broni]

it gave me some message about SCSI CD drive

That would be nice to know...
Your steps were correct, but you have to pick option #2.
It'll reinstall Windows over itself.
All you should backup is "My Documents".

[patio]

Bombaykid ...you need to understand that when you re-install XP all your data will be gone.
Are you sure this is what you want to do ? ?

[bombaykid]

I can backup my data, on DVD. Will thata work? I do not want to install all my software programs. I can reinstall my XP hoping it will fix my problem.
I will wait for your comment.

[patio]

As long as you can backup what you need absolutely...
A clean re-install of Windows can be a refreshing thing.
Make sure you have all the correct drivers before starting.

[bombaykid]

I back up most of the data on DVD
I loaded the origional XP cd in drive D;/ and started setup. But after a while I got following messege:

The currently installed driver for Adaptec CD-R Filter required by Adaptec CD creator is not compatible with this version of Microsoft Windows and will be disabled during the upgrade.

The CD stop working, computer can not recogunize the drive and can not read the CD so it stop.

What should I do now? I am stuck. Need Help.

[bombaykid]

can you send me step by step instructions to reinstall XP?

[Deerpark]

How do I install Microsoft Windows XP

[bombaykid]

I follow the procedure but same thing happend.
It started to reinstall, but when it rebooted I got the messege
"Startup cannot find CD ROM Drive". click F3 to stop.

Currently I have Adapter CD-R Filter Driver install which is not comparable with new XP and setup is disabling driver so no CD=-ROM.

How do I install new compatable CD-RomDriver?

[bombaykid]

Mr. Broni and Mr. Patio:

Can you help me, what will be my next step

[patio]

What type of XP CD is this ? ?
You should be booting up with the CD in...sounds like your trying to run setup from within Windows.
XP loads all the drivers it needs on bootup.

[bombaykid]

I have CD from Dell it says
Operating System
Reinstallation CD
Microsoft Wndows XP Home Edition
includes service pack 2

[patio]

It should be bootable then.