internet explorer

[gary s]

I cannot get on computer hope chat,  i get   INTERNET EXPLORER HAS ENCOUNTERED A PROBLEM.  THEN DO I WANT TO SEND ERROR REPORT?  WHEN I SAY YES I T GOES TO MY START UP PAGE??? ,   I AM USEING WINDOWS XP,,    I AM A BEGINNER SO ANY TIPS PLEASE MAKE SIMPLE..
 THANKS

[ale52]

What version of IE are you using / tried downloading Firefox and using it instead?

http://getfirefox.com/

Alan <>< 

[kpac]

Click here to download HijackThis.

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  
• Put a check by Create a desktop icon then click Next again.
  
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or required by the system.