Yes. I understand. I believe, like Patio, that this is a registry problem caused by a registry cleaner (one I've never heard of) that caused the problem. He actually had 2 cleaners.
FYI - what was run...AVG antivirus, AVG antispyware, Adaware. Spywareblaster (installed and updated) Superantispyware, Malwarebytes Anti-malware, Spybot.
Alan <><