javascript/corrupt files

[Computer Hope Admin]

Ok. Then this could potentially explain all your troubles. The user you're logging into your computer as does not have administrative rights, which could explain why you can't get this to install properly. Would you happen to be able to know the password and/or be able to log into another account?

[gardengirl]

On my initial start up screen I have 2 accounts:

One with my NAME (no Password required)
The other is ADMINISTRATOR and requires a password which I have

In SAFE MODE there are 2 icons:

1 is administrator and uses  the SAME password as my initial screen
The other is ADMIN and requires NO password
These are all that I have and we have tried them

[Computer Hope Admin]

Reboot the computer and log into the Administrator account.

Make sure the Windows firewall is not enabled, additional information about disabling the Windows Firewall can be found at: http://www.computerhope.com/issues/ch000551.htm

If it was enabled and it has now been disabled re-run the below Java install file again that should still be on your computer.

jre-6u5-windows-i586-p-s.exe

If it was not enabled, try to temporarily disable all other firewalls you may have enabled. Unfortunately the steps for doing this is different depending on what programs you have installed. However, you can usually disable them by right-clicking the small icon by the time in the bottom right corner of the screen and selecting disable or properties and then disable.

[gardengirl]

Sorry it took me awhile to do this next step and get back to you.

I followed the directions and disabled the firewall.
It looks like the ONLY firewall as no other comes up on the icon next to the time.
Then I went to START and clicked.
I Searched for the jre- ....  file and found it.
I clicked on it to RUN it.
It came up PREPARING TO INSTALL

Then I got that same box that says :
Error applying transforms.
Verify that the specified transform paths are valid.

I clicked OK.

It takes me back to the search.
I waited and waited.
How do I know if it is working?
I have dial up.
Should I wait longer or assume it is not working?

[Computer Hope Admin]

I also apologize for the late reply. Unfortunately I'm not familiar with the particular error you're getting, but you would know if it was working. If nothing appears to be happening when running the file it's likely not running.

I did some searching and my best solution I could come up with to try is the below suggestion on the Sun forum:

After encountering this error on Java 1.6.0_01 installation, simply go to the directory:
C:\Documents and Settings\<username>\Application Data\Sun\Java\jre1.6.0_01

There you should find the file: jre1.6.0_01.msi

The MSI file is a Microsoft Installation file format.
Double-click the MSI file to run the installation.

Try giving that a shot.

[evilfantasy]

New tool out that might help here.

JavaRA will search for and remove all OLD versions/files to do with Java. You may have some old installed files that are messing up the install. Worth a shot...

Download JavaRa.zip

• Unzip the file and open the JavaRa.exe
• Click Remove Older Versions
  
• JavaRa will search for and remove any outdated version of Java and remove any that are found.
• Exit JavaRa.
• Delete the JavaRa .zip .exe and .html files from the Desktop.

.
Run CCleaner

Restart the computer and download a fresh copy of Java and try to install it again.

[Computer Hope Admin]

Great suggestion and idea evilfantasy. I'll have to keep this utility in mind because it seems as if this is a common issue with Java.

[evilfantasy]

Yes some of the files can be "sticky".

JavaRA is just out of Beta but it is from the same people who make ViewpointKiller which I use in malware removal threads so I trust it to be a safe tool.

http://prprogramsstudios.us.tc/

[gardengirl]

Everything went well through CCleaner.
Then I went to the Java site and downloaded Java.

This windows box came up:
This installation package could not be opened,  Verify that the package exists and that you can access it or contact the application vendor to verify that this is a valid windows installation package.

I clicked O.K.
I have windows XP but not sure about other criteria so I tried to download again from the Java download for all operating systems page.
I clicked windows and downloaded again.
Tried this 2x and I get the same message.

[evilfantasy]

Try another site for the download. Java Runtime Environment 1.6.0.6

You do have administrator privileges on the account you are using right?

[gardengirl]

Yes I have administrator rights.

I went to the site as directed and downloaded it.

When I tried to run it, I got this message:

Internet Explorer Security Warning
This file was blocked because it does not have a valid digital signature that verifies the publisher.
So then I went to SEARCH and tried to run the file.
I got this message:
Error 1335
The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used.This could indicate a network error, an error reading from CD-Rom, or a problem with the package.

I hit RETRY-- same message

I hit IGNORE--internal error 2350
Installation failed

[Computer Hope Admin]

Well with all the issues you're encountering with all the different downloads you've tried I'm beginning to suspect you may have a hardware issue, most likely an issue with your computer memory. We've established you've got admin rights and no firewalls related issues and that your system is clean.

Try testing your computer memory. Additional details about how to test the memory can be found at:
http://www.computerhope.com/issues/ch000708.htm

Unfortunately this can get a little more complicated. However, what I'd suggest is running Memtest86 on the computer. It is a free utility if you download the .iso file and create a CD from it. Additional information about creating a CD from an .iso file can also be found at:
http://www.computerhope.com/issues/ch000943.htm