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Author Topic: Printer won't print due to VPN...Can anyone help?  (Read 4466 times)

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cheesesando

  • Guest
Printer won't print due to VPN...Can anyone help?
« on: March 27, 2008, 01:40:14 AM »
We have been using a 2-computer network in our home office with no problem.  Recently we started getting the following message:

"The print spooler was unable to connect to your printer.  This can be caused by your printer being turned off, the cable being unplugged, or being connected to a VPN, which will block your access to your local network.  Your document will print when the printer becomes available." 

Documents selected to print from either computer remain in queu until the wireless laptop is shut down.  How do I go back to printing while my laptop is on?  I'd appreciate any suggestions since I'm a novice and it is rather annoying.

Thank you!
« Last Edit: April 01, 2008, 10:43:08 AM by cheesesando »

dahlarbear



    Specialist

    Thanked: 101
    Re: Printing Problem Due to the Network...Can anyone help?
    « Reply #1 on: March 29, 2008, 05:46:58 AM »
    What kind of network do you have?  Wired only, wireless only, wired and wireless?  What is the network connection device (hub, switch, router/switch)?

    What operating system(s) are involved?  Windows XP Home or Professional? Original, Service Pack 1 (SP1), SP2, or SP3?

    Are there software firewalls enabled on each computer?

    How is the printer connected?  Wired or wireless? Is it connected directly to a host computer port (serial, parallel, or USB); a network connection device (hub, switch); or a hardware print server device?

    What is the printer make and model?  Is it an HP printer?  Perhaps you should check manufacturer's web site to verify your printer "driver" is up to date for your operating system(s).

    If you google on the exact substring "The print spooler was unable to connect to your printer", you'll find this is or was a common problem.  Lots of wild theories and solutions are presented.  I trust some sources, e.g. HP or annoyances.org, more than others.
    « Last Edit: March 29, 2008, 07:03:50 AM by dahlarbear »