AVG Free 7.5 uninstall problems

[YoYoYoMo22]

The AVG 7.5 anti-virus program I currently have on the computer will not uninstall. I need it to be uninstall so I can add another program as I'm currently having virus problems.

I tried going through the control panel and start menu to remove it....when I do I always get an error that says:

Local machine: installation failed
Initialization:
Error: Checking of state of the item file avgcc.exe failed.


File opening failed. %FILE% = "C:..Program Files..Grisoft..AVG7..avgcc.

exe"
Permission denied

I even downloaded the program back to my computer, but I can't reinstall it because I get the same error.

any ideas or help would be much appreciated

[elxr06]

Assuming you're using the windows on your computer..

Ok... let's have you check for errors and clean out some temp files first... after those are done, restart the system and try it again...

First let's start by cleaning up all temporary files, you may use Disk Cleanup that comes with Windows or I prefer one called CCleaner found at [www.ccleaner.com] which does an even better job.

Check your hard drive for file/system errors by running chkdsk. Open My Computer and right click on Local Disk C: selecting Properties, click the Tools tab and in the Error Checking area click the "Check now" button and select "Automatically fix file system errors". It will tell you that it can't test the drive right now and it will ask if you want to schedule it for the next system startup... select Yes. Restart your computer so that it can check the drive.

Ok ... after having done that, tell us how it went.

[NOT ADMIN :P]

start >run > "regedit" > Find > "AVG" > delete

C:/ > Program files > AVG > delete all files or as many as possible individually

Install your new software

[dairyman]

start >run > "regedit" > Find > "AVG" > delete

C:/ > Program files > AVG > delete all files or as many as possible individually

Install your new software

I wouldn't do this, because if you did, all the registry keys would be left behind.

[YoYoYoMo22]

I tried the disk cleaner and it failed and had to close. I ran the chkdsk and said to run it again with the f option. Didn't read more after that due to nagging pop ups.

and yes i am still getting the AVG error.

[Broni]

as I'm currently having virus problems.

Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.