Software > Computer viruses and spyware
Need to get rid of the Malware again (Outerinfo, Internet speed monitor, etc)
green tea:
I really thought I was done with Malware for a good while, but it's back :'(
Evilfantasy, I tried following the Steps in the guideline but met some problems. I tried to uninstall my old Norton Antivirus 2003 program but it won't let me do it in safe mode. And sadly, I'm having trouble rebooting into normal mode tonight.
I was able to uninstall Internet Speed monitor through the Add/Remove part, and then I did use CCleaner. SAS and MBAM ran just fine, and the logs are attached below.
Couldn't uninstall Java 6 (update 3) in safe mode... (could I install the new version after we get rid of the bugs)??
I also tried running Hijackthis in safe mode but it keeps crashing. Don't know what to do about that...
[recovering space - attachment deleted by admin]
evilfantasy:
Yes we will worry about updating Java and uninstalling old Norton until you get into normal mode.
Did you restart and then try running Hijackthis?
Go to My Computer->Tools->Folder Options->View tab:
[*] Under the Hidden files and folders heading:
[*] Select Show hidden files and folders.
[*] Uncheck Hide protected operating system files (recommended) option.
[*] Also, make sure there is no checkmark beside Hide file extensions for known file types.
[*] Click OK[/list]
Now see if you can find this folder and file and delete it. (if there)
C:\Program Files\Bat\Bat.exe
----------
See if you can get SDFix to run.
Download SDFix.exe and save it to your Desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)
Please then reboot your computer in Safe Mode by doing the following:
[*] Restart your computer
[*] After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
[*] Instead of Windows loading as normal, the Advanced Options Menu should appear;
[*] Select the first option, to run Windows in Safe Mode, then press Enter.
[*] Choose your usual account.
[*] Open the extracted SDFix folder and double click RunThis.bat to start the script.
[*] Type Y to begin the cleanup process.
[*] It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
[*] Press any Key and it will restart the PC.
[*] When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
[*] Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard).
[*] Finally add the contents of the Report.txt in your next post.[/list]
.
green tea:
No, haven't done HJT yet.
I did a search for C:\Program Files\Bat\Bat.exe but didn't find anything. MBAM log shows that it was quarantined and deleted successfully. Could it still be hiding in one of the folders?
Ran SDFix, and was prompted to reboot. The computer was restarting but this blue screen shows up for a milisecond, and then the computer reboots again. After this, the advance screen would show up and this is how I get into safe mode.
I'm currently in safemode with networking since I was thinking I could post the log after everything's done. But the "FIXTOOL" didn't run again, and all the desktop icons automatically loaded.
Should I run SDFIX again? The report.txt in the SDFix folder just shows it was done with the "Checking process"
green tea:
Edit: I just tried running HJT, and it worked.
Here is the log for today
[recovering space - attachment deleted by admin]
Broni:
green tea...
You're running two threads, this one, and: http://www.computerhope.com/forum/index.php/topic,55467.msg347538.html#msg347538
Is it about same computer?
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