Unable to Click Anything, possibly other problems

[sjn2009]

First I'd like to say I am open to all suggestions as long as they are safe. I am not computer savvy but do the best I can to fix the issue myself. Since I ran out of ideas and I have the feeling I screwed myself over I should come here, I also posted on some other help forums that gave me dead ends.

Following the "Read First" thread I'll post what computer specs I currently know:
Microsoft Windows XP (Build 2600.xpsp_sp2_gdr.070227-2254: Service Pack 2)
Computer Make/Model Unknown, tell me how to find it and I will edit post
256 MB RAM
Unknown Hard Drive, tell me how to find and I will edit post
Sound Card: Sound Blaster something... Quite old.
Video Card: nVidia 6600, 2.5 years old
No current Protection other than Windows Defender, BitDefender trial ran out a month before this problem below began
Unknown if I have the real Windows CD, computer bought as barebone(I think) and built by older brother in 2002. Upgrades/changes in software/etc made throughout the years

Now for the problem:
Well my problems started Tuesday night, 2-22-08, after downloading ObjectDock Plus 1.9 with a Keygen (Yes I realize it is illegal and unsafe to do so but I wanted to test it out). After unzipping the file I ran the keygen to make sure it worked before installed ObjectDock I got a message from Windows Defender saying there was a Virus/Trojan on the file. I assumed that it was only giving me the message because it was a keygen. After clicking accept I notice the keygen open, it looks as any other does when opening but I notice that I can no longer click any buttons. I also attempted to use keyboard keys/combinations yet nothing worked except Task Manager. I found this quite odd so rebooted my computer with the manual "Turbo Restart" button on the case. Everything seemed normal, windowsblinds and Styler openend up so I assumed it must be the Vista like skin I had installed so I tried to close the program from taskbar. After 10 seconds from windows showing up I was no longer able to click again. I assumed I must have downloaded a virus or something was wrong with some warez I had installed.
Fearing the worst I shut down my computer for the night. The next day I booted it up in "Last Known" and it was still the same problem. So once again I restarted but ran in Safe Mode. From here I uninstalled Windowsblinds and deleted the folder/files in C:Programs for "ObjectDock" and "Styler". (Bad mistake I assume.) I continued on to run a full computer scan with Windows Defender, currently my only working anti-virus since BitDefender trial had run out, and after 2 hours it found a Trojan named "Mee..." something. I assumed my problems were over and restarted through Start. However to my surprise I still have similar issues with a cherry on top. Styler now opens a window asking to find some installer through a network.

Sorry that I typed a wall of text but I wanted to give the best explanation for my problems and get some good help.

[Broni]

Repost without using "code", because it's hard to read.

[sjn2009]

Repost without using "code", because it's hard to read.

Sorry, I used code so it would be easier to tell where my description began. Although I suppose it didn't consider the Black on Gray readability.

[Broni]

Most likely, you're infected.
Windows Defender is NOT an antivirus.
Never attempt to use internet without working firewall, and antivirus!
If you download ANYTHING through torrents, or other P2P program, each, and every file MUST be scanned with antivirus.

Now, let's see what you got there...

Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.

[sjn2009]

Well I followed your post and printed it while on my mom's computer. I turned on this computer, my infected one, and entered through "Safe Mode with Networking" since regular windows still does not allow me to click.

How can I install these programs? I downloaded AntiSpyware with no problem but I am unable to install because of the following message:
The System Administrator has set policies to prevent this installation.

I am currently under the Administrator user since my own, which I thought was administrator, gave me the same message.

[Broni]

It's probably caused by infection. What about two other programs?

[sjn2009]

Here's the Malware report. It was able to install ok, I'll restart and install Hijack:


Malwarebytes' Anti-Malware 1.11
Database version: 686

Scan type: Full Scan (A:\|C:\|D:\|)
Objects scanned: 86093
Time elapsed: 33 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Video ActiveX Object (Trojan.Zlob) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Video ActiveX Object\ot.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Video ActiveX Object\ts.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dianne\Application Data\addon.dat (Malware.Trace) -> Quarantined and deleted successfully.

[Broni]

OK.

[sjn2009]

Hijackthis log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:01:49 PM, on 4/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: BearSharePersonalization - {DD1849EA-8403-4441-8DFF-7575AAE1DC16} - C:\Program Files\BearShare Applications\Personalization\BearSharePersonalizationIE_v1044.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - (no file)
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Policies\Explorer\Run: [none] C:\Program Files\Video ActiveX Object\pmsngr.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: traywc.exe
O4 - Global Startup: Wireless Connection Manager.lnk = C:\Program Files\D-Link\D-Link DWA-552 Xtreme N Desktop Adapter\wirelesscm.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\npjpi160_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\npjpi160_05.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O21 - SSODL: buprestidae - {b59f3ba4-98da-4b5f-8a2d-7b56fb11140b} - (no file)
O22 - SharedTaskScheduler: buprestidae - {b59f3ba4-98da-4b5f-8a2d-7b56fb11140b} - (no file)
O23 - Service: Atheros Configuration Service (ACS) - Atheros - C:\Program Files\D-Link\D-Link DWA-552 Xtreme N Desktop Adapter\acs.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 7323 bytes

[sjn2009]

Sorry, wanted to keep the Hijack post it's own.

I am still unable to install SUPERAntiSpyware

[Broni]

You have a lot of infections, so we'll try to get rid of as many as possible in Safe Mode, and then we'll see, if you can boot into Normal Mode to re-run some security programs.

[Broni]

*** Go to Add\Remove, and uninstall BearShare (if present)

*** You have BitDefender running, but I also see some entries from AVG. What's the story here?

[Broni]

I am still unable to install SUPERAntiSpyware

Don't worry about it now. Leave it.

[sjn2009]

The story with AVG was a few months ago, almost a year now, my computer had some graphics issues that neither I nor my brother could fix so we had someone come out. He installed a lot of things we didn't need so we uninstalled. I kept AVG because our McAfee stopped working a long long time ago. I was annoyed by not being able to play games or do things efficiently so I uninstalled AVG. I later had a friend over who said that was very unsafe to not have anything. So he brought a disk and installed BitDefender, I assume with a keygen. This is why BitDefender no longer works for me saying that trial or something has run up. And currently I can not afford to buy an official version of the software so I'm planning to just get the best FREE ware.

[sjn2009]

Removed Bearshare.