Windows Security Center Virus

[arwest]

I have a HP Pavilion Computer running Microsoft XP. When I turned on my compute this morning a Windows Security Center box popped up telling me I was not protected with anitvirus and spyware, even though I have norton antivirus, webroot spyware and adaware, which are all run regularly. When I clicked on the Windows Security box to install, my Norton blocked it and labeled it a virus. After running all my anitvirus and several spyware programs, I cannot get rid of this. It continues to pop up boxes telling me to click on the security button on my taskbar and download.

[Broni]

Windows Security Center box popped up

Most likely, fake warning...

Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.

[arwest]

So I have spent all night and morning trying to run the spyware... my computer keeps crashing in the middle of the scans. Here are the error messages I am getting:

This pops up first, but doesn't shut the computer down. I just click o.k.:
IE7 Explorer.exe Instruction at 0x0lcf34739 referenced memory at 0x02df2e50. memory could not be read.

Then later, this one pops up and shuts the computer down:
System Unstable. Problem detected with windows. Shutdown buggy application to prevent damage. Kernel 32x.sys- address 0xA73C20AE base error code C03200, Date Stamp 566836A3. Kernel Debugger port Com3.

With the SuperAntiSpyware, I paused the scan after it detected a few things and cleaned them out, but never got through a full scan. Here is the log from 2 "short"scans:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/02/2008 at 07:17 AM

Application Version : 4.0.1154

Core Rules Database Version : 3451
Trace Rules Database Version: 1443

Scan type       : Complete Scan
Total Scan Time : 00:09:16

Memory items scanned      : 560
Memory threats detected   : 0
Registry items scanned    : 6297
Registry threats detected : 0
File items scanned        : 4363
File threats detected     : 123

Adware.Tracking Cookie
   C:\Documents and Settings\Owner\Cookies\owner@insightexpress[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][3].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@bestsextoyreview[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@partner2profit[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@deadnetstore[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@windowsmedia[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@superstats[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@findarticles[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@bridgetrack[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@clickbank[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@centralmediaserver[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@qnsr[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@oddcast[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@clickaction[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@mrdealfinder[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@sixteenfeet[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@kanoodle[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@summitcounty[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@couponmountain[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@mediafire[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@eyewonder[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@mindmedia[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@lynxtrack[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected]
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@crossmediaservices[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][5].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@media6degrees[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@xxxtoyguide[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@2o7[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@fastclick[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@collective-media[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@adrevolver[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@thefind[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@clicksmartaffiliates[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@countrymusichalloffame[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@statcounter[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@amazingadult[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@apmebf[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][3].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][4].txt
   C:\Documents and Settings\Owner\Cookies\owner@interclick[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@highcountrygardens[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@mediaplex[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@serving-sys[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][6].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@specificclick[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@optimost[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][3].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt

#2SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/02/2008 at 07:24 AM

Application Version : 4.0.1154

Core Rules Database Version : 3451
Trace Rules Database Version: 1443

Scan type       : Complete Scan
Total Scan Time : 00:05:08

Memory items scanned      : 563
Memory threats detected   : 0
Registry items scanned    : 6297
Registry threats detected : 0
File items scanned        : 835
File threats detected     : 9

Adware.Tracking Cookie
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
   C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
   C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[2].txt
   C:\Documents and Settings\Owner\Cookies\owner@specificclick[1].txt
   C:\Documents and Settings\Owner\Cookies\owner@serving-sys[2].txt
   C:\Documents and Settings\Owner\Cookies\[email protected][1].txt

Same with the Malware- the computer reboots before the scan finishes, so I don't have any logs on that one.

Will post Hijack Log next.

Thanks

[arwest]

Here is the HiJack Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:32:28 PM, on 5/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Nova Development\Greeting Card Factory Deluxe 6.0\ReminderApp.exe
C:\Program Files\Yapta\YaptaClient.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\DropBox\DropBox\DropBox.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Upromise\Upromise.exe
C:\Program Files\Upromise\UpromiseUa.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PIXELA\ImageMixer3\HDDCameraMonitor.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yapta BHO - {2020dfef-8c87-4229-aa41-549d82210355} - C:\Program Files\Yapta\YaptaOverlay.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: ToolHelper - {EDC0F17F-F4B7-47e4-B73E-887FAEB376FA} - C:\Program Files\Upromise\upromisetoolbar.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHUPD05] "c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [ReminderApp] "C:\Program Files\Nova Development\Greeting Card Factory Deluxe 6.0\ReminderApp.exe"
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Yapta Tracker] "C:\Program Files\Yapta\YaptaClient.exe" /onstartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [DropBoxUtility] "C:\Program Files\DropBox\DropBox\DropBox.exe" /s
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BackupNotify] "c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
O4 - HKCU\..\Run: [QuickenBillminder] "C:\Program Files\Quicken\Billmind.exe" -startup
O4 - HKCU\..\Run: [Upromise] "C:\Program Files\Upromise\Upromise.exe"
O4 - HKCU\..\Run: [Upromise Update] "C:\Program Files\Upromise\UpromiseUa.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: FLAC
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ImageMixer HDD Camera Monitor.lnk = ?
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Yapta - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll
O9 - Extra 'Tools' menuitem: Yapta... - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll
O9 - Extra button: Yapta Settings - {0362b485-11fe-469c-ae98-42f478e581a0} - C:\Program Files\Yapta\YaptaSettings.exe
O9 - Extra 'Tools' menuitem: Yapta Settings... - {0362b485-11fe-469c-ae98-42f478e581a0} - C:\Program Files\Yapta\YaptaSettings.exe
O9 - Extra button: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O9 - Extra 'Tools' menuitem: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Yapta - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll (HKCU)
O9 - Extra 'Tools' menuitem: Yapta... - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll (HKCU)
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {42C9E5EE-DA49-49B4-8ECC-1CAB1C51A2AB} (HomePrintingCtrl Class) - http://www.kodakgallery.com/downloads/hmpr/HMPR_WIN_IE_1/wiaaut.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: wmpefhkv - C:\WINDOWS\SYSTEM32\wmpefhkv.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 12845 bytes

I have also run the SmitFraudFix program, do you want that log as well?

Thanks so much!

[Broni]

Before I proceed any further, couple of questions.
1. I can see some Symantec services running, but I can't see any ACTIVE antivirus, or firewall. What's the situation here?
2. At what point are you getting IE error, and then Windows error?
3. Superantispyware is supposed to be run from Safe Mode. Did you run it from Safe Mode?

[arwest]

1. When I open Norton Protection Center Window, all areas are showing a green secure label and stated active. Is there more to it???

2. The error messages seem to be random, maybe more like a timing issue instead of the actions I am performing. My computer has been shutting down and rebooting itself all day, seemingly sometime between 1-2 hours.

3. Yes, I ran the superantispyware from safe mode and the computer still closed down. Also, the Security center window pops up and  the shield appears in the icon taskbar during safe mode.

[Broni]

If you go to Security Center: http://www.microsoft.com/windowsxp/using/security/internet/sp2_wscintro.mspx
are firewall, and antivirus listed as ON?

[arwest]

The Firewall is Off. There is no mention of antivirus but, under "Security Essentials" is the following message:

The Security Center is currently unavailable because the "Security Center" service has not started or has stopped. Please close this window, restart the computer (or start the "Security Center" service), and then open the Security Center again.

I restarted the computer and opened windows security center again and got the same message.

[Broni]

Go Start>Run, type in:
services.msc
Click OK.
Is Security Center listed as Started, and set to Automatic startup?

[arwest]

it is listed as disabled

[arwest]

I restarted the security center and it is now set to automatic. Then went into the windows security center (through the control panel) and it is now listing Firewall, Automatic Updates, and Virus Protection as on.

[Broni]

Very good. Give me new HJT log.

[arwest]

This morning after turning the computer on, the security center was disabled again. I have restarted it again. Then ran HJT. Here is the log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:49:55 AM, on 5/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Nova Development\Greeting Card Factory Deluxe 6.0\ReminderApp.exe
C:\Program Files\Yapta\YaptaClient.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\DropBox\DropBox\DropBox.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Upromise\Upromise.exe
C:\Program Files\Upromise\UpromiseUa.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PIXELA\ImageMixer3\HDDCameraMonitor.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yapta BHO - {2020dfef-8c87-4229-aa41-549d82210355} - C:\Program Files\Yapta\YaptaOverlay.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: ToolHelper - {EDC0F17F-F4B7-47e4-B73E-887FAEB376FA} - C:\Program Files\Upromise\upromisetoolbar.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHUPD05] "c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [ReminderApp] "C:\Program Files\Nova Development\Greeting Card Factory Deluxe 6.0\ReminderApp.exe"
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Yapta Tracker] "C:\Program Files\Yapta\YaptaClient.exe" /onstartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [DropBoxUtility] "C:\Program Files\DropBox\DropBox\DropBox.exe" /s
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BackupNotify] "c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
O4 - HKCU\..\Run: [QuickenBillminder] "C:\Program Files\Quicken\Billmind.exe" -startup
O4 - HKCU\..\Run: [Upromise] "C:\Program Files\Upromise\Upromise.exe"
O4 - HKCU\..\Run: [Upromise Update] "C:\Program Files\Upromise\UpromiseUa.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: FLAC
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ImageMixer HDD Camera Monitor.lnk = ?
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Yapta - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll
O9 - Extra 'Tools' menuitem: Yapta... - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll
O9 - Extra button: Yapta Settings - {0362b485-11fe-469c-ae98-42f478e581a0} - C:\Program Files\Yapta\YaptaSettings.exe
O9 - Extra 'Tools' menuitem: Yapta Settings... - {0362b485-11fe-469c-ae98-42f478e581a0} - C:\Program Files\Yapta\YaptaSettings.exe
O9 - Extra button: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O9 - Extra 'Tools' menuitem: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Yapta - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll (HKCU)
O9 - Extra 'Tools' menuitem: Yapta... - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll (HKCU)
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {42C9E5EE-DA49-49B4-8ECC-1CAB1C51A2AB} (HomePrintingCtrl Class) - http://www.kodakgallery.com/downloads/hmpr/HMPR_WIN_IE_1/wiaaut.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: wmpefhkv - C:\WINDOWS\SYSTEM32\wmpefhkv.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 12808 bytes

thanks for all your help!

[Broni]

*** Until we fix your problem, make sure, that after each restart you go to services.msc and start Security Center service manually.

*** You need to update your Java:
http://java.sun.com/javase/downloads/index.jsp
Java Runtime Environment (JRE) 6 Update 6
Uninstall all previous versions of Java through Add\Remove.

*** Go Start>Control Panel\Add\Remove, and uninstall BackWeb (if listed)

1. Print this post out, since you won't have an access to it, at some point.

2. Close all windows, except for HijackThis.

3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

- *O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
- *O4 - HKLM\..\Run: [HPHUPD05] "c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe"
- *O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
- *O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
- *O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
- *O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /installquiet /keeploaded /nodetect
- O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
- *O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
- *O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
- *O4 - HKLM\..\Run: [DropBoxUtility] "C:\Program Files\DropBox\DropBox\DropBox.exe" /s
- *O4 - HKCU\..\Run: [Upromise] "C:\Program Files\Upromise\Upromise.exe"
- *O4 - HKCU\..\Run: [Upromise Update] "C:\Program Files\Upromise\UpromiseUa.exe"
- *O4 - HKCU\..\Run: [SUPERAntiSpyware] "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
- *O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
- O4 - Global Startup: ImageMixer HDD Camera Monitor.lnk = ?
- O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
- *O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
- O20 - Winlogon Notify: wmpefhkv - C:\WINDOWS\SYSTEM32\wmpefhkv.dll

4. Click on Fix checked button.

5. Restart your computer in Safe Mode (keep tapping F8 key, when your computer starts, until menu appears)

6. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.

7. Delete following files/folders (if present):

- search your computer for ALCXMNTR.EXE, and delete it
- BackWeb-137903.exe from C:\Program Files\Updates from HP\137903\Program
- wmpefhkv.dll file from C:\WINDOWS\SYSTEM32

8. Restart in Normal Mode.

9. Post new HijackThis log.

[arwest]

There was no BackWeb program listed to uninstall.

There were 3 alcxmntr.exe files that were deleted, the backweb-137903.exe was deleted, but when I went to delete the wmpefhkv.dll a message popped up saying, "(It) cannot be deleted, access is denied. Make sure disk is not full or write-protected and that file is not in use."

Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:53:56 PM, on 5/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Nova Development\Greeting Card Factory Deluxe 6.0\ReminderApp.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Yapta\YaptaClient.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\InterMute\IMStart.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yapta BHO - {2020dfef-8c87-4229-aa41-549d82210355} - C:\Program Files\Yapta\YaptaOverlay.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: ToolHelper - {EDC0F17F-F4B7-47e4-B73E-887FAEB376FA} - C:\Program Files\Upromise\upromisetoolbar.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ReminderApp] "C:\Program Files\Nova Development\Greeting Card Factory Deluxe 6.0\ReminderApp.exe"
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Yapta Tracker] "C:\Program Files\Yapta\YaptaClient.exe" /onstartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BackupNotify] "c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9
O4 - HKCU\..\Run: [QuickenBillminder] "C:\Program Files\Quicken\Billmind.exe" -startup
O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: FLAC
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Yapta - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll
O9 - Extra 'Tools' menuitem: Yapta... - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll
O9 - Extra button: Yapta Settings - {0362b485-11fe-469c-ae98-42f478e581a0} - C:\Program Files\Yapta\YaptaSettings.exe
O9 - Extra 'Tools' menuitem: Yapta Settings... - {0362b485-11fe-469c-ae98-42f478e581a0} - C:\Program Files\Yapta\YaptaSettings.exe
O9 - Extra button: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O9 - Extra 'Tools' menuitem: Upromise IE Toolbar - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Yapta - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll (HKCU)
O9 - Extra 'Tools' menuitem: Yapta... - {0094A600-9BDD-4019-BAFE-487284F7D476} - C:\Program Files\Yapta\YaptaSidebar.dll (HKCU)
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {42C9E5EE-DA49-49B4-8ECC-1CAB1C51A2AB} (HomePrintingCtrl Class) - http://www.kodakgallery.com/downloads/hmpr/HMPR_WIN_IE_1/wiaaut.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: wmpefhkv - C:\WINDOWS\SYSTEM32\wmpefhkv.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

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