userinit.exe - application error

[nickc1976]

Hi,

I have a Dell laptop with what seems like multiple virus infections. To start with , it wouldn't boot, and gave the error 'userinit.exe - application error' when a user logged on. I could get around this by launching task manager, then running explorer.exe.

I have scanned the laptop, and attached the requested logs. It seems to be ok now, maybe someone could check it out for me.

Thanks

Nick

[recovering disk space -- attachment deleted by admin]

[evilfantasy]

Open Hijackthis and select Do a system scan only then place a check mark next to:

O2 - BHO: {bba0e06c-f06e-f59a-2f84-ef5f3f054ed5} - {5de450f3-f5fe-48f2-a95f-e60fc60e0abb} - C:\WINDOWS\system32\qtaegaoc.dll (file missing)

Close all windows and click Fix checked.

Exit Hijackthis and run CCleaner.

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Final steps and suggestions.

Setting a new restore point AFTER cleaning your system will enable your computer to roll-back to a clean working state if needed.

• Go to Start > Programs > Accessories > System Tools and click System Restore
  
• Choose the radio button marked Create a Restore Point on the first screen then click Next Give the Restore Point a name then click Create.
  
• The new restore point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Next go to Start > Run and type Cleanmgr
  
• Click OK
  
• Click the More Options Tab.
  
• Click Clean Up in the System Restore section to remove all previous restore points except the newly created clean one.

You can find instructions on how to enable and re-enable system restore here:

Windows XP System Restore Guide or Windows Vista System Restore Guide
.
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Use the Secunia Software Inspector to check for out of date software.

• Click Start Now
  
• Check the box next to Enable thorough system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.

.
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Important: You Need to Update Windows and Internet Explorer regularly to protect your computer from the malware and other security threats that are on the Internet. Go to Microsoft Windows Update and get all critical updates.

If you are running any Microsoft Office version go to the Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

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Make sure all of your security programs are up to date and run scans with them regularly. Once or twice a week minimum.

Here are some great FREE tools to help you keep from getting infected again. These tools use little or no resources so won't slow down your PC.

To prevent unknown applications from being installed on your computer install WinPatrol 2008
Using Winpatrol to protect your computer from malicious software

Another thing I would suggest installing SiteAdvisor. SiteAdvisor rates sites on business practices and spam.

SpywareBlaster - Secure your Internet Explorer to make it harder for these ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
*Using SpywareBlaster to protect your computer from Spyware and Malware
*If you don't know what ActiveX controls are, see here

Check out Keeping Yourself Safe On The Web for tips and free tools to keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.

[nickc1976]

Thanks, all sorted now.