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Author Topic: HELP my computer running windows is running really slow...  (Read 29886 times)

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Sean0514

    Topic Starter


    Beginner

    HELP my computer running windows is running really slow...
    « on: July 06, 2008, 01:57:14 PM »
    HI...

    My Computer is a HP pavillion 513n with Windows XP service pack 3. well my computer just recently started to run slow like the computer useage bounces back and fourth from 75%-100% constently. and my commit charge will range from 350M-450M out of 1246M. it started doing this when i got a protection thing from my isp Time Warner. it is called CA internet protection. i got this because i accidently fell for spyware and downloaded WinSpywareProtect. now my computer is completly free of viruses but now it runs slow. it takes a long time to open a program and then a long time toanything in that program. and it takes 5-10 min to restart the computer.  what can i do to fix this problem? if you need to know more about my computer or other pics just ask but also tell me how to find out that info for u, i am not very good with computers.

    these are my prosesses and performance, when it is being fast it is worse that that right now. \/





    Thanks

    Carbon Dudeoxide

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    Re: HELP my computer running windows is running really slow...
    « Reply #1 on: July 06, 2008, 02:07:14 PM »
    Try going to to Start --> Run --> msconfig and press Enter
    Head over to the Startup tab and untick anything you don't need on startup.
    (note: anything you untick and still be used without having to tick it again.)

    Run the Disk Defragmenter a few.
    (Star --> All Programs --> Accessories --> System Tools --> Defragmenter.)

    I suggest downloading CCleaner.
    You can tick whatever you want but make sure that System --> Temporary Files is ticked and then run the cleaner.

    Also with CCleaner, scan the registry and remove the keys it finds a few times.

    Post back with the results.

    drmsucks



      Specialist

      Re: HELP my computer running windows is running really slow...
      « Reply #2 on: July 06, 2008, 02:15:15 PM »
      Difficult to tell but it looks like you have Windows Defender running. Perhaps it is conflicting with the program that you received from your ISP. Try disabling Windows Defender and post back.
      If you don't have time to do it right
                      ...when will you have time to do it over?

      Annon

      • Guest
      Re: HELP my computer running windows is running really slow...
      « Reply #3 on: July 06, 2008, 02:55:28 PM »
      HI...
      My Computer is a HP pavill.......
      Thanks

      Guitar pro nice  choice :)

      Carbon Dudeoxide

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      Re: HELP my computer running windows is running really slow...
      « Reply #4 on: July 06, 2008, 02:59:51 PM »
      HI...
      My Computer is a HP pavill.......
      Thanks

      Guitar pro nice  choice :)
      ?

      Sean0514

        Topic Starter


        Beginner

        Re: HELP my computer running windows is running really slow...
        « Reply #5 on: July 06, 2008, 03:55:19 PM »
        ok i ran ccleaner and i did nothing...i ran disk cleanup...i cant run defrag because lasttime i tried to it took so long i will defrag tonite but i analysed it and this is what i got \/



        i dont think this is causeing the slowness tho because my com has never been this slow before.
        oh and the 5% free space shouldent mean anything because back when my computer was fast i had even less space than that.

        Carbon Dudeoxide

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        Re: HELP my computer running windows is running really slow...
        « Reply #6 on: July 06, 2008, 04:12:33 PM »
        I would try defragmenting but you should keep at least 10% free.

        If this is a recent problem, I would try using System Restore and restoring to a date before the problem occurred.

        Any recent downloads/installs lately?

        Sean0514

          Topic Starter


          Beginner

          Re: HELP my computer running windows is running really slow...
          « Reply #7 on: July 06, 2008, 04:16:53 PM »
          yea this all started after i installed my CA internet security from TIme Warner

          Carbon Dudeoxide

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          Re: HELP my computer running windows is running really slow...
          « Reply #8 on: July 06, 2008, 04:17:35 PM »
          Can you uninstall it and see what happens?

          drmsucks



            Specialist

            Re: HELP my computer running windows is running really slow...
            « Reply #9 on: July 06, 2008, 05:05:18 PM »
            Difficult to tell but it looks like you have Windows Defender running. Perhaps it is conflicting with the program that you received from your ISP. Try disabling Windows Defender and post back.

            Did you do this?
            If you don't have time to do it right
                            ...when will you have time to do it over?

            Sean0514

              Topic Starter


              Beginner

              Re: HELP my computer running windows is running really slow...
              « Reply #10 on: July 06, 2008, 05:54:25 PM »
              yes i did do that it did nothing. i believe the problem is that my something in my prosesses is making my cpu slow down. my cpu useage is 100%

              Carbon Dudeoxide

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              Re: HELP my computer running windows is running really slow...
              « Reply #11 on: July 06, 2008, 05:57:58 PM »
              Can you uninstall it and see what happens?
              It wouldn't hurt to post a HijackThis log as well.

              Sean0514

                Topic Starter


                Beginner

                Re: HELP my computer running windows is running really slow...
                « Reply #12 on: July 06, 2008, 06:01:55 PM »
                a what ???

                Carbon Dudeoxide

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                Re: HELP my computer running windows is running really slow...
                « Reply #13 on: July 06, 2008, 06:24:19 PM »
                http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

                Scan the computer and post the log here.
                Don't fix anything yet.

                Sean0514

                  Topic Starter


                  Beginner

                  Re: HELP my computer running windows is running really slow...
                  « Reply #14 on: July 06, 2008, 06:34:31 PM »
                  Here you go

                  Logfile of Trend Micro HijackThis v2.0.2
                  Scan saved at 8:33:50 PM, on 7/6/2008
                  Platform: Windows XP SP3 (WinNT 5.01.2600)
                  MSIE: Internet Explorer v7.00 (7.00.6000.16674)
                  Boot mode: Normal

                  Running processes:
                  C:\WINDOWS\System32\smss.exe
                  C:\WINDOWS\system32\winlogon.exe
                  C:\WINDOWS\system32\services.exe
                  C:\WINDOWS\system32\lsass.exe
                  C:\WINDOWS\system32\svchost.exe
                  C:\WINDOWS\System32\svchost.exe
                  C:\WINDOWS\system32\spoolsv.exe
                  C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
                  C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
                  C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
                  C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
                  C:\WINDOWS\System32\svchost.exe
                  C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
                  C:\WINDOWS\system32\LxrSII1s.exe
                  C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
                  C:\WINDOWS\System32\tcpsvcs.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
                  C:\Program Files\Viewpoint\Common\ViewpointService.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
                  C:\windows\system\hpsysdrv.exe
                  C:\HP\KBD\KBD.EXE
                  C:\WINDOWS\system32\dla\tfswctrl.exe
                  C:\WINDOWS\system32\igfxtray.exe
                  C:\WINDOWS\system32\hkcmd.exe
                  C:\WINDOWS\LTMSG.exe
                  C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
                  C:\Program Files\QuickTime\qttask.exe
                  C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
                  C:\Documents and Settings\Owner\Local Settings\Application Data\Lexar Media\LxrAutorun.exe
                  C:\Program Files\Windows Media Player\WMPNSCFG.exe
                  C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
                  C:\Program Files\Common Files\AOL\Loader\aolload.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
                  C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
                  C:\WINDOWS\System32\svchost.exe
                  C:\WINDOWS\explorer.exe
                  C:\Program Files\AIM6\aolsoftware.exe
                  C:\Program Files\AIM6\aolsoftware.exe
                  C:\Program Files\Internet Explorer\IEXPLORE.EXE
                  C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

                  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
                  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
                  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
                  R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
                  R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
                  R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
                  O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
                  O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
                  O2 - BHO: (no name) - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - (no file)
                  O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
                  O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
                  O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
                  O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
                  O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
                  O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
                  O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
                  O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
                  O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
                  O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
                  O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
                  O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
                  O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
                  O4 - HKLM\..\Run: [Windows Media Connect 2] "C:\Program Files\Windows Media Connect 2\WMCCFG.exe" /StartQuiet
                  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
                  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
                  O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
                  O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe"
                  O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
                  O4 - HKLM\..\Run: [cafwc] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
                  O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
                  O4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe
                  O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
                  O4 - HKCU\..\Run: [LxrAutorun] C:\Documents and Settings\Owner\Local Settings\Application Data\Lexar Media\LxrAutorun.exe
                  O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
                  O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
                  O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
                  O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
                  O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
                  O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
                  O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
                  O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
                  O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
                  O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
                  O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                  O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                  O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
                  O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
                  O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
                  O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1214675863734
                  O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1214675775171
                  O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
                  O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
                  O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe (file missing)
                  O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
                  O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
                  O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
                  O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
                  O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
                  O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrSII1s.exe
                  O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
                  O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
                  O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
                  O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
                  O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
                  O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
                  O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
                  O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

                  --
                  End of file - 9892 bytes