Virus?

[gavasker]

Hey all, i've joined this forum because i have a MAJOR problem on my other computer.

After i unistalled Norton i had alot of spyware and popups that kept coming up telling me to install Antivirus2009 and WindowsCleaner automatically installed itself on my computer and made my computer run very slow and freeze alot...

Ileft it, and the next day i loaded up my computer logged in but as soon as i logged in it went 'loading' and then came up with an error saying something about userid.exe not accessible and would load up my background and thats it nothing else. Now i can't get past this stage at all, and no CD's came with my computer for example no Widnows disks as they said it wasn't needed.

What do i do? I can't access my computer at all headscratch.gif

Thanks, any help would be much appreciated 

[SuperDave]

You need to go here and follow the instructions to the letter. At some point the thread will be moved to it's proper forum.

[gavasker]

Ah have i posted in wrong section? Sorry, i thought it might be something to do with Windows as it's a problem with even getting past the login stage now aswell...

[SuperDave]

Don't sweat it. Just follow the instructions.

[gavasker]

You need to go here and follow the instructions to the letter. At some point the thread will be moved to it's proper forum.

Go where mate lol? I'm slightly confused, im a bit new to all this but i see no link.

Thanks

[drmsucks]

lol...He meant here: http://www.computerhope.com/forum/index.php/topic,46313.0.html

[gavasker]

lol...He meant here: http://www.computerhope.com/forum/index.php/topic,46313.0.html

Ah thanks, yes but the trouble is i can't actually login either anymore...

Once i login it says that userid.exe had to be closed, click here to terminate the programme. And so i can't even get past the loging stage...

Also, when i brought my computer from PC World, it came with 0 CD's as it said System restore was built into the machine...

[CBMatt]

Can you access Safe Mode?  If so, scan with HijackThis in Safe Mode and post the log here, and we'll see if there's anything we can do.

[gavasker]

Can you access Safe Mode?  If so, scan with HijackThis in Safe Mode and post the log here, and we'll see if there's anything we can do.

I can access safemode yes, but i still can't login in SafeMode

[CBMatt]

Problems like this are very hard to deal with if you can't log in...do you happen to have an original Windows CD handy?

[gavasker]

Problems like this are very hard to deal with if you can't log in...do you happen to have an original Windows CD handy?

Nah i don't mate I don't know why, but they said there was no need for one to be supplied when i brought the computer as is was built into the machine 

[Broni]

Everyone needs Windows CD sooner, or later. Now, it looks like you need one.

[gavasker]

Everyone needs Windows CD sooner, or later. Now, it looks like you need one.

Where can i get one from? Thanks

[Broni]

Number of places: http://www.nextag.com/windows-xp-pro-cd/search-html

[gavasker]

Thanks, i'm a complete computer nOOb though. My computers operating system was Windows Media Center, so i have to rebuy the Windows Media Center disk and put it in the disk drive and it will re-instally my system to the beginning?