Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: IEXPLORER errors Please Help  (Read 19915 times)

0 Members and 1 Guest are viewing this topic.

terk13

    Topic Starter


    Rookie

    Re: IEXPLORER errors Please Help
    « Reply #15 on: August 20, 2008, 01:43:06 PM »
    With the old HIJACK in my folder it will not put the new one their (scan) I will put it in another folder and try again.  :'( And I did not restart the PC yet since I have not been asked to.

    terk13

      Topic Starter


      Rookie

      Re: IEXPLORER errors Please Help
      « Reply #16 on: August 20, 2008, 01:47:22 PM »
      Logfile of Trend Micro HijackThis v2.0.2
      Scan saved at 3:46:26 PM, on 8/20/2008
      Platform: Windows 2000 SP4 (WinNT 5.00.2195)
      MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
      Boot mode: Normal

      Running processes:
      C:\WINNT\System32\smss.exe
      C:\WINNT\system32\winlogon.exe
      C:\WINNT\system32\services.exe
      C:\WINNT\system32\lsass.exe
      C:\WINNT\system32\svchost.exe
      C:\WINNT\system32\spoolsv.exe
      C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
      C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
      C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
      C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
      C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
      C:\WINNT\System32\svchost.exe
      C:\WINNT\system32\hidserv.exe
      C:\WINNT\system32\drivers\KodakCCS.exe
      C:\Program Files\KODAK\Kodak EasyShare software\bin\ptssvc.exe
      C:\WINNT\system32\regsvc.exe
      C:\WINNT\system32\MSTask.exe
      C:\WINNT\system32\stisvc.exe
      C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
      C:\WINNT\System32\WBEM\WinMgmt.exe
      C:\WINNT\system32\svchost.exe
      C:\WINNT\Explorer.EXE
      C:\Program Files\QuickTime\qttask.exe
      C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
      C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
      C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
      C:\Program Files\Yahoo!\Messenger\ypager.exe
      C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
      C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
      C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
      C:\Program Files\WinZip\WZQKPICK.EXE
      C:\WINNT\system32\wuauclt.exe
      C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
      R3 - Default URLSearchHook is missing
      O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
      O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
      O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
      O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
      O4 - HKLM\..\Run: [cafwc] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
      O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
      O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
      O4 - HKLM\..\Policies\Explorer\Run: [notepad.exe] msmsgs.exe
      O4 - HKCU\..\Policies\Explorer\Run: [kbdswc] C:\WINNT\System32\kbdswc.exe
      O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
      O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
      O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
      O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
      O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
      O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
      O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
      O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
      O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
      O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
      O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
      O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
      O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
      O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
      O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
      O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
      O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
      O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
      O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
      O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINNT\system32\drivers\KodakCCS.exe
      O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
      O23 - Service: ptssvc - KODAK - C:\Program Files\KODAK\Kodak EasyShare software\bin\ptssvc.exe
      O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
      O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
      O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
      O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
      O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
      O24 - Desktop Component 0: Security - C:\WINNT\desktop.html

      --
      End of file - 6217 bytes
      The new HJTL...

      terk13

        Topic Starter


        Rookie

        Re: IEXPLORER errors Please Help
        « Reply #17 on: August 20, 2008, 01:55:51 PM »
        What do I do with Malwarebytes anti malware? Remove or use it once in a while? Should I uninstall CA virus and firewall and repalce it with CA firewall, antivirus,spyware and anti-spam? Terk13 I had spybot once but that was a night mare. Will this also help with IEXPLORER.exe error that shuts down the program and should I get if I can Internet explorer 6 since my PC will not allow 7 or stick with 5? Is their anything else I can remove to increase diskspace? BUT let's get the problems fixed first and you all have been so helpfull THANK YOU SO MUCH. Terk13
        And when I double click Viewpointkiller.zip winzip pops up asking for $29 this is not a free software. Do I just type in Viewpointkiller.exe and not .zip to get to where I need to go. This part has me a bit confused but I have been doing ok to this point. Also let me know about the CA programs like I had said I only used the firewall and anti virus I would have to remove them and reinstall with anti spam and spyware along with th other 2 but when the box pops up asking to allow or ok I am never sure which one to hit. Should I hit ok and check never show me this again otherwise it takes forever to do anything. Thank you Terk. I am going to owe you a dinner.
        « Last Edit: August 20, 2008, 02:11:47 PM by terk13 »

        evilfantasy

        • Malware Removal Specialist
        • Moderator


        • Genius
        • Calm like a bomb
        • Thanked: 493
        • Experience: Experienced
        • OS: Windows 11
        Re: IEXPLORER errors Please Help
        « Reply #18 on: August 20, 2008, 06:16:30 PM »
        Keep Malwarebytes anti malware? and use it once in a while.

        Use 7-zip to unzip files. It's free. http://downloads.sourceforge.net/sevenzip/7z457.exe

        CA is good yo use, it's up to you which one to use.

        Run the F-Secure Online Scanner for Viruses, Spyware and RootKits.

        Note: This Scanner is for Internet Explorer Only!
        • Click on Online Services and then Online Scanner
        • Accept the License Agreement.
        • Once the ActiveX installs,Click Full System Scan
        • Once the download completes,the scan will begin automatically.
        • The scan will take some time to finish,so please be patient.
        • When the scan completes, click the Automatic cleaning (recommended) button.
        • Click the Show Report button and Copy&Paste the entire report in your next reply.

        terk13

          Topic Starter


          Rookie

          Re: IEXPLORER errors Please Help
          « Reply #19 on: August 20, 2008, 10:29:03 PM »
          Now the PC runs slower then anything I have ever seen. My printer does not work anymore there was somthing in the lefthand lower corner next to yahoo about printing like a red roll. This thing is about forever to start up and to click onto yahoo about 5-7 minutes to pop up and I cannot do 2 things at once. Please help we are going backwords...I wish I had the money for a new one disability stinks and your hand are tied and I need to print documents I have in folders and it's not happening. My wife is literly crying n I feel bad. she has been the runner for my legal case and this PC is her life line right now. Please help Terk13

          mcxeb52!

          • Guest
          Re: IEXPLORER errors Please Help
          « Reply #20 on: August 20, 2008, 10:58:26 PM »
          Can you boot to safe mode? In Safe mode, you run only the bare minimum windows needs in order to load. Be sure you boot into safe mode with networking, otherwise your internet connection is disabled until you reboot and load normally.

          Maybe that will be able to allow you to cure your pc faster. ;)

          terk13

            Topic Starter


            Rookie

            Re: IEXPLORER errors Please Help
            « Reply #21 on: August 23, 2008, 02:47:10 PM »
            Please do not give up on me yet, My PC will not shut down when told to do so. It says "The application failes to initialize because windows is shutting down" from yupsater or yudater and a big X in a red circle. The CA said their are errors istalling I uninstalled ad reinstalled several times and the error is their and I cannot open the fire wall protection to bring down the security setting. What is the best free software that will not damage the PC. WIth Malwarebytes it messed up my printer. I use yahoo mail and now cannot open attached files either. Things are slipping away on me. I live almost 2 hours from the nearest "city" big town for shopping and do not have access to peopl;e that can look or buy a new PC for that matter and the snow will fly soon and we get around 300 inches of lake effect every year and that will be on it's way soon. That is why I am hopeing you all can help. What do I do next and what do you want to see. I NEVER give credit card info or bank info over the net so I have nothing to hide. Please help if you can. Windows wants to update but takes forever then the end this program pops up or I can hit cancel. IEXPLORER is messed up and yahoo mail will not send unless I copy the original script and copy then past redo the address then it sends. It will not just send. Viewpoint is having trouble leaving even though I did what you  all have told me. Please help again. Terk13

            evilfantasy

            • Malware Removal Specialist
            • Moderator


            • Genius
            • Calm like a bomb
            • Thanked: 493
            • Experience: Experienced
            • OS: Windows 11
            Re: IEXPLORER errors Please Help
            « Reply #22 on: August 23, 2008, 02:51:41 PM »
            The tools we have used so far have just removed bad files. If any of your legitimate files related to your printer or OS were infected then some may have been removed. Sometimes a re-install is the only answer to solving a damaged OS due to a malware problem.

            Can you do a System Restore to before this started happening to see if that helps?

            terk13

              Topic Starter


              Rookie

              Re: IEXPLORER errors Please Help
              « Reply #23 on: August 23, 2008, 03:00:39 PM »
              I removed the malware program and got it back. With that program out it went back to normal it was weird. I plan on putting it back in as CA as become complete junk. TY for the quick response I did not expect that. TERK13

              evilfantasy

              • Malware Removal Specialist
              • Moderator


              • Genius
              • Calm like a bomb
              • Thanked: 493
              • Experience: Experienced
              • OS: Windows 11
              Re: IEXPLORER errors Please Help
              « Reply #24 on: August 23, 2008, 03:01:56 PM »
              Honestly I would uninstall CA and use Avast instead. http://www.avast.com/eng/avast_4_home.html

              terk13

                Topic Starter


                Rookie

                Re: IEXPLORER errors Please Help
                « Reply #25 on: August 23, 2008, 03:06:33 PM »
                I use yahoo for mail will that be effected?

                evilfantasy

                • Malware Removal Specialist
                • Moderator


                • Genius
                • Calm like a bomb
                • Thanked: 493
                • Experience: Experienced
                • OS: Windows 11
                Re: IEXPLORER errors Please Help
                « Reply #26 on: August 23, 2008, 03:07:12 PM »
                No. Avast will work with any web mail.

                terk13

                  Topic Starter


                  Rookie

                  Re: IEXPLORER errors Please Help
                  « Reply #27 on: August 23, 2008, 03:10:05 PM »
                  does it have all firewall and virus  protection spyware and stuff? Next we have to remove junk from the pc. I have had 166 hits and only a few replies. I would like to give you a donation for the help :)

                  evilfantasy

                  • Malware Removal Specialist
                  • Moderator


                  • Genius
                  • Calm like a bomb
                  • Thanked: 493
                  • Experience: Experienced
                  • OS: Windows 11
                  Re: IEXPLORER errors Please Help
                  « Reply #28 on: August 23, 2008, 03:12:56 PM »
                  It has virus protection and spyware protection.

                  For a good free firewall I suggest PC Tools Firewall Plus http://www.pctools.com/firewall/

                  terk13

                    Topic Starter


                    Rookie

                    Re: IEXPLORER errors Please Help
                    « Reply #29 on: August 24, 2008, 12:03:07 PM »
                    Well thank's for your help. Now I still have to figure out the IEXPLORER.exe. problem because it is comming up more and more. I cannot access eBay at all or an only news channel as well. It shuts down the program(s) that are being used and it's killing me. Microsoft is lost and does not know why. If I can get rid of that I will deal with the speed. If I were to buy a new PC should I go with an APPLE MAC (this is what I was told to do) or just get a normal unit and set it up right. The IEXPLORER is finishing me off I am ready to snap. Thanks  Evilfantasy you have been most helpfull..