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Author Topic: Spydoctor problems  (Read 34903 times)

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Idaho

    Topic Starter


    Rookie

    Re: Spydoctor problems
    « Reply #15 on: August 31, 2008, 05:10:58 PM »
         Hi To All !! 
      Can't thank you enough,I was able to use the restore feature to finally download the spyware,the bad news it restored my spybot program and I later found out that sometimes they do not like each other or play well together,after many e-mails or being on hold several times,I figured that their 24/7  customer service was off shore and most calls would be inbound from the U S  during regular hours,so at "O" dark thirty this morning my first call was answered by a very nice gentleman from down under,it didn't hurt that he is a fly fisher, he walked me through all the steps to restore my system , I sent an e-mail of thank you with a few more questions about things not yet up to speed,got a reply back from him today with more instructions/tasks to complete in the morning. Again thanks for the help

     Best Victor

     

    drmsucks



      Specialist

      Re: Spydoctor problems
      « Reply #16 on: August 31, 2008, 05:22:02 PM »
      Best of luck to you, Victor!
      If you don't have time to do it right
                      ...when will you have time to do it over?

      Idaho

        Topic Starter


        Rookie

        Re: Spydoctor problems
        « Reply #17 on: September 13, 2008, 10:00:15 AM »
          Hi Folks, Follow up !! My system is now working great except I do not have any Spyware loaded, many e-mails sent only one reply after the first phone contact,my system worked ok for a day or two then Spyware Doctor seemed to take over at will,yesterday I was able get through on the phone again,this time not as helpful,I also mentioned I could not delete Yahoo I M , ( Error Box "Wise unistall could not open install.logfile) they had me delete their software and contact yahoo and I am on my own,I have been sending messages to yahoo for over a week, but still no reply
         my questions
        1) which free spyware program is the best,I'm told that most are just as good as  the   one I purchased.
        2) I'm being unfair to ask for a full refund from Spyware Doctor,my phone charges alone are past $ 40, I'm tied of all this !!
        3) Is there a secrete to delete yahoo I M

         Thank you for any help,
         Best Victor

        drmsucks



          Specialist

          Re: Spydoctor problems
          « Reply #18 on: September 13, 2008, 10:43:13 AM »
          Hi Idaho - Welcome back to Computer Hope!

          There are many good, free programs but let's go back to the beginning before recommending any programs. What anti-virus, anti-spyware programs do you currently have? What anti-virus, anti-spyware programs have you ever had - installed once then uninstalled, like Spyware Doctor? Post back.

          With regard to Yahoo IM, the program has to be closed before uninstalling it.
          a) Close Yahoo IM.
          b) Press CTRL+ALT+DEL to bring up Task Manager. Click on the Applications tab, make certain that Yahoo IM is not running. If it is, highlight it and click "End Task."
          c) Use the normal, Windows uninstall programs routine in Control Panel to uninstall Yahoo IM.
          d) Let us know if you are successful.
          If you don't have time to do it right
                          ...when will you have time to do it over?

          Idaho

            Topic Starter


            Rookie

            Re: Spydoctor problems
            « Reply #19 on: September 13, 2008, 11:11:15 AM »
             Hi There

              I was Instructed to delete Spyware Doctor so now I do not have any spyware program installed,I did have spybot loaded since 2006 when I purchased this computer ( it came with it loaded )
             I tried again to delete Yahoo IM no luck same error mess " Wise uninstall could not open install.logfile "  ??
             My system !
             XP version 2002
             AMD Sempron processor
             3000+
             1.81GHz 192 MB of ram
             total size 57.2 Gb 50.5 GB free

             thank you again for the quick reply & help
             

            drmsucks



              Specialist

              Re: Spydoctor problems
              « Reply #20 on: September 13, 2008, 11:44:21 AM »
              Okay - we'll come back to Yahoo Messenger later.

              It looks like you do not have any real time (works all of the time in the background, not just when you run it) anti-virus or anti-spyware. If this is the case, I would recommend that you get and install Avast!, an anti-virus and anti-spyware program in one. You can download it here: http://www.avast.com/eng/programs.html. Download the "4 Home" version.

              Install Avast!, post back and we'll take care of Yahoo Messenger after Avast! is running properly.
              If you don't have time to do it right
                              ...when will you have time to do it over?

              Idaho

                Topic Starter


                Rookie

                Re: Spydoctor problems
                « Reply #21 on: September 13, 2008, 02:15:31 PM »
                    Hi there again, I installed avast,it scan-ed my system,no virus ( I think ) will need to read the tutorial, there are three files in the "Chest" I clicked on the other two icons and nothing was there  my system seems ok a tiny bit slower,but I guess it takes a few extra seconds for this new software to check for virus before something opens
                 
                now how about getting yahoo im off my system and is the yahoo problem just me or are others having trouble ; example last night before I turned off my system I got " waiting to shut down Yahoo IM " before I could turn things off *&&^^%^ I never logged in !!! when I turn on it in morning, i have to go through the usual yahoo log in which I refuse, one reason I want yahoo off is it seems to have a mind of it's own when I'm logged on,I get all kinds of notices that someone wants to chat  ? I only signed up to chat with a fellow Fly fisher over in Oregon.now we just use hotmail
                 Thanks again for all your help

                drmsucks



                  Specialist

                  Re: Spydoctor problems
                  « Reply #22 on: September 13, 2008, 03:06:30 PM »
                  Glad that you got Avast! installed. Yes, I suspected that it would slow down your system a little (have you ever thought about adding memory?) - but it ought not be too slow. In particular, if the program is set to check for new files at startup, your system will be very slow for about three minutes while Avast! checks for and installs new definitions. Additionally, Avast! does a rootkit (very deeply embedded virus) scan at startup. If you can, just wait 3 - 4 min after startup before trying to do anything.

                  As for Yahoo Messenger - are you certain that the program has been shut down before you tried to uninstall it? Did you check in Task Manager? Assuming that the program was shutdown prior to uninstalling it: download and re-install Yahoo Messenger again to the same location. This may sound counterintuitive, but, the re-install ought to give us the ability to uninstall cleanly. If not, don't worry; we can uninstall it manually :)
                  If you don't have time to do it right
                                  ...when will you have time to do it over?

                  Idaho

                    Topic Starter


                    Rookie

                    Re: Spydoctor problems
                    « Reply #23 on: September 13, 2008, 03:54:43 PM »
                      You,Kind Sir have been very helpful !!
                     First I'm not to concerned about the speed thing,I can live with it
                     Yes Yahoo messager was shut down,I was able to delete the tool bar,plus another one ( can't remember)  the one left is messager, so I will take your advise and reinstall today and nuke it this evening or in the am

                    Do you feel that I still need Spyware Doctor ? when all this started (look at my past posts) Spybot & S D would not work together, so I would bet the same will happen if I try to use both,also I'm NOT 100% happy with S D customer support I did find the first fellow helpful,but the fact that I have had only two e-mail replies since 8/31 plus all the phone calls, the last person tried to fix things,helped get S D deleted and reloaded then deleted again,he figured the problem was mine/yahoo IM,I felt he just wanted to get me off the phone  so I'm left with no spyware and out $39 ,

                    Best victor

                    If you wish you can pm me
                    [email protected]

                    drmsucks



                      Specialist

                      Re: Spydoctor problems
                      « Reply #24 on: September 13, 2008, 06:03:55 PM »
                      With your system, and believing that you are not a "high risk" web surfer, I do not believe that you need Spyware Doctor (but, get your money back!) Also, I would disable any Spybot "Teatimer" protection. Remember, Avast! protects you against spyware/adware as well as against viruses.  I would, however, recommend that you download and install SpywareBlaster:  http://www.javacoolsoftware.com/spywareblaster.html. This neat program does not require any system resources (will not slow down your system) and will provide an extra layer of protection. After you download SpywareBlaster: 1) check for updates; 2) return to the "Protection Status" page and "Enable all protection." Manually update the program about once a month, then, "Enable all protection" again.

                      Let me know how you make out with Yahoo Messenger.

                      And, again, you have 256 MB of RAM memory. Assuming that you have what is known as DDR memory, you can upgrade to 512 MB for ≈$15, or, 1GB for ≈30.  I think that you would see an improvement in system performance if you upgraded, but, it's certainly not necessary.
                      If you don't have time to do it right
                                      ...when will you have time to do it over?

                      Idaho

                        Topic Starter


                        Rookie

                        Re: Spydoctor problems
                        « Reply #25 on: September 14, 2008, 09:14:18 AM »
                          Spybot has been removed,I have requested a refund from S D but I don't think I will here back anytime soon without another phone call or three,now here is something very strange,I installed Yahoo I M again note !! even if you check the boxes that you don't want "Tool Bar,Browser," it installs anyway !this is one of the many reasons I do not want anything to do with Yahoo ,I went to my control panel and removed all 4 yahoo items w/restart  checked control panel again SUCESS it's gone.  This morning at start up guess what,yahoo is still here !!! I opened my control panel, it is NOT  listed at all ??? just a little happy face at the lower right hand corner of my screen,for fun I logged in to see if it works and it does.
                        Options 1) take this whole system to the landfill
                                     2) burn it in a fire pit so It can't reproduce

                         I will check out the software you suggested and install it, but I would really like to get this yahoo issue resolved  before I add more stuff to my system
                        thanks again for your help and advise

                        drmsucks



                          Specialist

                          Re: Spydoctor problems
                          « Reply #26 on: September 14, 2008, 10:09:43 AM »
                          So, you uninstalled Messenger and it is still there.

                          In Windows Explorer (NOT Internet Explorer) go to: C:\Program Files\Yahoo, click the "+" sign. Right-click and "delete" the entire Messenger folder. Delete any Messenger icons on your desktop.

                          Are you comfortable deleting an item or two from the Windows registry? Let me know.
                          If you don't have time to do it right
                                          ...when will you have time to do it over?

                          Idaho

                            Topic Starter


                            Rookie

                            Re: Spydoctor problems
                            « Reply #27 on: September 14, 2008, 10:17:52 AM »
                            Are you comfortable deleting an item or two from the Windows registry? Let me know

                              ???? never been in there before,what is the worst thing that could happen if  I make a mistake ,heck I'm game
                             better than option one & two in my last post
                            Best victor

                            drmsucks



                              Specialist

                              Re: Spydoctor problems
                              « Reply #28 on: September 14, 2008, 10:51:25 AM »
                              Okay - the worst thing that can happen is that your computer is rendered inoperable. But, we'll set a restore point so that won't happen :)

                              First, let me change the instructions in post # 26. I suspect that you do not want anything from Yahoo, if correct, navigate to: C:\Program Files\Yahoo and delete the entire Yahoo folder.

                              A) Set (create) a Restore Point: 1) Go to: Start>Run, type %systemroot%\system32\restore\rstrui.exe, and click OK. 2) On the "Welcome to System Restore screen," select "Create a restore point" and click "next." 3) Name the restore point, click "create" 4) Wait for the restore point to be created then click "close." (Note the "\", this is from the key under the backspace key, not the "?" key.)

                              B) After the restore point has been created, go to Start>Run and type regedit and, click on "OK." Click the "+" sign by HKEY_CURRENT_USER, click the "+" sign by SOFTWARE, scroll down to the Yahoo folder, right-click on the folder and "delete." Close the registry editor by going to File>Exit.

                              C) Re-start the computer. Messenger should be gone.

                              If you don't have time to do it right
                                              ...when will you have time to do it over?

                              Idaho

                                Topic Starter


                                Rookie

                                Re: Spydoctor problems
                                « Reply #29 on: September 16, 2008, 11:20:08 AM »
                                  PM sent