Internet explorer expierences a problem and shuts down

[branandmike]

FOr weeks I have been getting this error message saying internet explorer has expierenced a problem and needs to shut down.  I've been trying to live with it, but I am an online student, and I am afriad this will happen durring an exam.

I send in the error report but it doesn't have any suggestions for fixing whatever the problem is.  I have norton 360 and am constantly updating and running virus scans, nothing.

HELP!

[Carbon Dudeoxide]

Welcome to ComputerHope.

What are your computer specs?
(RAM, Hard Drive Capacity and Free Space, Processor, ect...)

What are you doing when this error pops up?

Is this a recent problem?

[branandmike]

Most of the time I have just clicked on a link in my email or I am trying to reply to an email.

I have no idea what a spec..hmmmm...But I'll give you what I know about my Gateway laptop.  Windows XP.  AMD Turion 64 Mobile Technology + 1 GB memory, ATI Radeon Xpress 1150 Graphics, 1.99 Ghz,

I will be using internet explorer, the latest edition they offer as I am constantly updating. 

This has been happening for the past few weeks, everyday, several times a day.



Another issue I have had since I bought this laptop is something about "hook load failed" when I start it up.

[Broni]

something about "hook load failed" won't do. We need exact message.
What IE version?

[branandmike]

When I first turn on the computer and it boots up this box pops up and says "Load DLL Hook Load Failed" and I have to press ok.  I can live with that.  My main concern is the internet crashing.

How do I know what type of explorer I am using.  All I know is that I just updated it last week.  In fact I think it had me update it 3 times because it would crash and then have my download something, then crash again and I would download the next thing it told me to.  How do I know what version I am running?  I see they have a verson 8 beta 2, do I need that?

[Broni]

Load DLL Hook Load Failed

I suspect infection. Go here: http://www.computerhope.com/forum/index.php/topic,46313.0.html

As for IE version....open IE, click Help>About Internet Explorer. It'll tell you.
...and no, you don't want to install any beta version.

[GEN12]

I don't know why it would do this, but I recommend getting Firefox.  At least when it says it has an error and has to shut down, it eventually brings up a window asking if you want to go back to your session.

http://www.mozilla.com/en-US/firefox/

[drmsucks]

I don't know why it would do this, but I recommend getting Firefox.  At least when it says it has an error and has to shut down, it eventually brings up a window asking if you want to go back to your session.

http://www.mozilla.com/en-US/firefox/

FF is great - but, he needs to get IE and/or the computer fixed, especially if there is a malware infection.

Then, he can elect to use the BETTER browser

[branandmike]

Ok-Microsoft had a malware remover tool and they did not find anything.

It JUST seems to be happening when I get an email and I either hit reply and it opens a new window, or when I click on a link and it opens a new window. 

I have internet explorer version 7 with service pack 3.

I would use FF but for stuff like exams you can only go into it 1 time and if you leave it you are done. 

I am so frustrated! 

THANK YOU for all the advice you have given me!  I am very grateful!

[Broni]

Did you read my post #5?

[branandmike]

Yes...but it looks/sounds really hard.  So far all I have done is delete programs that I don't need or were on that list.

[drmsucks]

I am so frustrated! 

Yes...but it looks/sounds really hard.

It's your exams.

So far all I have done is delete programs that I don't need or were on that list.

What did you delete? What list?

[Broni]

it looks/sounds really hard

You'll be fine, and this is your best chance to solve the problem.

[kellyd]

I've had the same problem with my Internet Explorer.  Did you ever find a resolution?

I'm using IE 7.  The problem occurs when clicking on a link that opens a new window.  IE will sometimes freeze and then have to be shut down, including the window(s) that was already open.

Any ideas?

Thanks

[drmsucks]

I've had the same problem with my Internet Explorer.  Did you ever find a resolution?

I'm using IE 7.  The problem occurs when clicking on a link that opens a new window.  IE will sometimes freeze and then have to be shut down, including the window(s) that was already open.

Any ideas?

Thanks

Hi kellyd - Welcome to Computer Hope! Please start a new Topic in Internet Browsers so that you may get the attention that you require.

For starters, clear the IE cache, history and cookies; shutdown IE and re-start it. Post the results of this action in your new topic.