CD/DVD ROM drive will not read discs.

[platanos]

The E: drive won't read any disc when you place them in. The hardware flashed for a few seconds, and then stops. The disc doesn't start running or anything. When you check the E drive, it says "Insert a disc" I thought it could have something to do with auto-play.

AutoFix [V5.2.3790.67]
Time [2008-09-05 16:09:16]
Microsoft Windows Version [5.1 (Service Pack 3) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
    Result [AutoStart Setting]: OK
    Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
    Result [HKCU\...\Policies!NoDrives]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
    Result [HKLM\...\Policies!NoDrives]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Present}
    Result [Driver level policies]: OK {
        HKLM\...\Services\cdrom!Autorun (Present) <Allows>
        HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
        HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
        HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
    Result [Legacy Notification]: Problems
    Result [AutoPlay V2 Notification]: Problems {
        Service (Silent)
        Shell (Deaf) }
    >> Repair << [Legacy AutoPlay Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
    >> Repair << [Autoplay V2 Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

Thanks for your time

Kevin

[xavier]

what does it show in device manager?

[platanos]

It seems normal

Under DVD/CD-ROM drives, it says

HL-DT-ST- DVDRRW GSA-H30L

It says
Dewvice is working properly.
It fails to update because I don't have a floppy and disc for it. Not that it would help..
Should I try uninstalling and then restarting my computer?

[xavier]

yes try uninstall & re install.

[platanos]

No change, could there be anything wrong with the reader?

[xavier]

Since the light is flickering that shows that there is power. I dont know how old the drive is but in any case i would try a laser lense cleaner disc.

[platanos]

The hardware is a little over one year.

I tried some of my old disc and burned CD, surprisingly, one CD work (CoD). But, I'll try that laser lenses cleaning once I break open my computer.

[Carbon Dudeoxide]

It reads CDs, not DVDs?

[xavier]

You do not have to take the pc apart to use the laser lense cleaner[ its a cd disc]

[platanos]

You do not have to take the pc apart to use the laser lense cleaner[ its a cd disc]

Oh I see. But, is it something wrong with the softward, or with the hardware.

[Carbon Dudeoxide]

Get a CD Lense Cleaner. It is basically a CD with brushes on it.

[platanos]

alrighto