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Author Topic: CD/DVD ROM drive will not read discs.  (Read 3761 times)

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platanos

    Topic Starter


    Greenhorn

    CD/DVD ROM drive will not read discs.
    « on: September 05, 2008, 05:18:31 PM »
    The E: drive won't read any disc when you place them in. The hardware flashed for a few seconds, and then stops. The disc doesn't start running or anything. When you check the E drive, it says "Insert a disc" I thought it could have something to do with auto-play.

    AutoFix [V5.2.3790.67]
    Time [2008-09-05 16:09:16]
    Microsoft Windows Version [5.1 (Service Pack 3) <2600>]

    Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
        Result [AutoStart Setting]: OK
        Result [The Shell Hardware Detection service is running.]: OK

    Test [Policies] - Instance [E:\, Drive Type: 5]:
        Result [HKCU\...\Policies!NoDrives]: OK {Absent}
        Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
        Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
        Result [HKLM\...\Policies!NoDrives]: OK {Absent}
        Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
        Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Present}
        Result [Driver level policies]: OK {
            HKLM\...\Services\cdrom!Autorun (Present) <Allows>
            HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
            HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
            HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

    Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
        Result [Legacy Notification]: Problems
        Result [AutoPlay V2 Notification]: Problems {
            Service (Silent)
            Shell (Deaf) }
        >> Repair << [Legacy AutoPlay Event]
          Step: No steps to take.
          Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
        >> Repair << [Autoplay V2 Event]
          Step: No steps to take.
          Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

    >> Required action: The wizard found problems but cannot fix them -> None

    Thanks for your time

    Kevin

    xavier

    • Guest
    Re: CD/DVD ROM drive will not read discs.
    « Reply #1 on: September 05, 2008, 05:25:09 PM »
    what does it show in device manager?

    platanos

      Topic Starter


      Greenhorn

      Re: CD/DVD ROM drive will not read discs.
      « Reply #2 on: September 05, 2008, 06:07:55 PM »
      It seems normal

      Under DVD/CD-ROM drives, it says

      HL-DT-ST- DVDRRW GSA-H30L

      It says
      Dewvice is working properly.
      It fails to update because I don't have a floppy and disc for it. Not that it would help..
      Should I try uninstalling and then restarting my computer?

      xavier

      • Guest
      Re: CD/DVD ROM drive will not read discs.
      « Reply #3 on: September 05, 2008, 06:13:11 PM »
      yes try uninstall & re install.

      platanos

        Topic Starter


        Greenhorn

        Re: CD/DVD ROM drive will not read discs.
        « Reply #4 on: September 05, 2008, 06:34:59 PM »
        No change, could there be anything wrong with the reader?

        xavier

        • Guest
        Re: CD/DVD ROM drive will not read discs.
        « Reply #5 on: September 05, 2008, 06:40:12 PM »
        Since the light is flickering that shows that there is power. I dont know how old the drive is but in any case i would try a laser lense cleaner disc.

        platanos

          Topic Starter


          Greenhorn

          Re: CD/DVD ROM drive will not read discs.
          « Reply #6 on: September 05, 2008, 08:34:10 PM »
          The hardware is a little over one year.

          I tried some of my old disc and burned CD, surprisingly, one CD work (CoD). But, I'll try that laser lenses cleaning once I break open my computer.

          Carbon Dudeoxide

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          Re: CD/DVD ROM drive will not read discs.
          « Reply #7 on: September 05, 2008, 11:45:49 PM »
          It reads CDs, not DVDs?

          xavier

          • Guest
          Re: CD/DVD ROM drive will not read discs.
          « Reply #8 on: September 06, 2008, 07:47:33 AM »
          You do not have to take the pc apart to use the laser lense cleaner[ its a cd disc]

          platanos

            Topic Starter


            Greenhorn

            Re: CD/DVD ROM drive will not read discs.
            « Reply #9 on: September 06, 2008, 05:44:19 PM »
            You do not have to take the pc apart to use the laser lense cleaner[ its a cd disc]

            Oh I see. But, is it something wrong with the softward, or with the hardware.
            « Last Edit: September 06, 2008, 06:28:06 PM by platanos »

            Carbon Dudeoxide

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            Re: CD/DVD ROM drive will not read discs.
            « Reply #10 on: September 06, 2008, 09:03:11 PM »
            Get a CD Lense Cleaner. It is basically a CD with brushes on it.

            platanos

              Topic Starter


              Greenhorn

              Re: CD/DVD ROM drive will not read discs.
              « Reply #11 on: September 06, 2008, 09:39:46 PM »
              alrighto