Need some advice please

[Gabriel]

I was on the internet last night when i noticed that that everything was going very slow. I did some checking around my cpu and ran some virus programs. I found some virsus nothing unuasl until i went in my control panel. I noticed that i had to new options under my control panel a MS AV and a Software explorers. I didnt not download or install any of these programs. Could these be some kinds of infections? All my internet use is very slow.

[Carbon Dudeoxide]

What were the items in Control Panel (add and remove programs?)?

Also, you might want to look here so we can see if your computer is infected and help disinfect it:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

[senthilvalli]

you delete all internet temp files... or using window washer. and scan full system vrus

[Carbon Dudeoxide]

you delete all internet temp files... or using window washer. and scan full system vrus

Please discard this advice.

Senthivalli, please leave Malware-Cleaning to the Malware Specialists.

However, cleaning the temporary files can be useful, but personally I would use CCleaner to do so.

[Gabriel]

Thank you i am in the process of doing all those steps on that link  =-). No its not under add or remove programs. I did get a odd pop saying that my computer was infected and can only assume shortly there after those 2 programs showed up under my control panel. I dare not open them cause i have no idea what they are lol

[Carbon Dudeoxide]

All right, good luck.

When you post the three logs, one of our Malware Specialists will help from there.

[Gabriel]

For that Link you gave me i cant do steps 3 and 4 its telling me i am iunable to connect to those websites. i was able to get CCleaner and hijack this. there others i cant download

[Gabriel]

i apologize for my spelling been up all night figuring this stuff out or at least trying to =-)

[Gabriel]

this is the log from hijack this:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:30:03 AM, on 9/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Download Manager\DLM.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\LVComsX.exe
C:\Program Files\TrojanHunter 5.0\TrojanHunter.exe
C:\Program Files\TrojanHunter 5.0\THGuard.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.0\THGuard.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4309] command /c del "C:\WINDOWS\SchedLgU.Txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC7787] cmd /c del "C:\WINDOWS\SchedLgU.Txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingB320] command /c del "C:\WINDOWS\SchedLgU.Txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD2938] cmd /c del "C:\WINDOWS\SchedLgU.Txt"
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 3607 bytes

[Carbon Dudeoxide]

For MBAM and SAS, can you download them to a Flash Drive and copy them over?

[Gabriel]

i dont know how to do that. I cant even connect to the website to get the download started. Its giving me this error :

Failed to Connect

  Firefox can't establish a connection to the server at www.besttechie.net.

        Though the site seems valid, the browser was unable to establish a connection.

    * Could the site be temporarily unavailable? Try again later.
    * Are you unable to browse other sites?  Check the computer's network connection.
    * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

Clearly i have internet cause i am on this website and can check other websites =-)

[Carbon Dudeoxide]

besttechie.net??

What Step are you on?

[Gabriel]

Step 3: SUPERAntiSpyware and Step 4: Malwarebytes' Anti-Malware (MBAM). thats the error message i get when i click on those links that are on the post.

[Gabriel]

Thats also a problem i seem to be having the links i am  click on arent taking me to the correct site.  its takin a lon time to load and its sending me to other sites with some long *censored* names lol

[Carbon Dudeoxide]

http://downloads2.superantispyware.com/downloads/SUPERAntiSpyware.exe

http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe

Try those.