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Author Topic: Trouble Ticket Express... HELP!  (Read 6533 times)

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Flame

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Trouble Ticket Express... HELP!
« on: March 12, 2005, 07:18:53 AM »
Hello everyone! I have downloaded and unzipped Trouble Ticket Express, and have also uploaded it's files  to my server as the instructions have instructed me to... Here's the problem... It tells me to go to the URL of my website, and type in setup.cgi as the desired page... I receive a "Page cannot be displayed"... Any Ideas what I am doing wrong?

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« Last Edit: March 12, 2005, 07:19:21 AM by flame »

gussery

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Re: Trouble Ticket Express... HELP!
« Reply #1 on: March 12, 2005, 07:31:57 AM »
Flame,
Is there an error number associated with that message?  Off the top of my head it sounds like a security issue, either on the server or your browser.  I am assuming a computer whiz like yourself has checked that the file actually exists and is located in the correct folder.

Gary

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Re: Trouble Ticket Express... HELP!
« Reply #2 on: March 12, 2005, 07:33:36 AM »
The files DEOS axist, and I receive no security codes. It just acts like the file does not exist...

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gussery

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Re: Trouble Ticket Express... HELP!
« Reply #3 on: March 12, 2005, 07:43:14 AM »
Okey Dokey Flame,

First, I am not a cgi dude, I do ASP with VB and C#, so I may not be much help but I will try to at least spark some inspiration somewhere.  
Are you doing this through IE or Firefox?  If IE, go to Tool....Internet Options....Advanced
and turn off "Show friendly HTTP error messages".  The retry it.  Maybe we can get a useful error message that way.

Gary

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Re: Trouble Ticket Express... HELP!
« Reply #4 on: March 12, 2005, 07:48:33 AM »
Well.... Gary.... You hit the nail on the head!  ;D I did what you told me to, and got a useful error message... You'll be pleased to hear about this one... It's just as you told me earlier... The error message is FORBIDDEN... I do not have permission... (error 403)... However, I manage my host with a friend, so let me check the security settings out... Thanks! Any further suggestions are GREATLY appreciated!  ;D

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Flame

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Re: Trouble Ticket Express... HELP!
« Reply #5 on: March 12, 2005, 07:57:26 AM »
I should also add that I changed the access rights to the files, but still no solution... Also, when I got the error message, it also said that in addition, the page could not be displayed... Here is the URL so that you can see what's happening... I think I'm looking for the file in the right place... http://www.atlantawebsiteproductions.com/ttx/setup.cgi ... Please assist...

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gussery

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Re: Trouble Ticket Express... HELP!
« Reply #6 on: March 12, 2005, 08:05:41 AM »
Flame,

I think the second error message is telling you that you don't have an error page on your server to display instead of the error message.  I could be wrong but I think you can ignore the second error, for now.

Gary

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Re: Trouble Ticket Express... HELP!
« Reply #7 on: March 12, 2005, 08:07:16 AM »
Ok... Any ideas about error 403 and how to fix it?

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gussery

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Re: Trouble Ticket Express... HELP!
« Reply #8 on: March 12, 2005, 08:20:25 AM »
No, but the troubleshooting section on the Trouble Ticket Express website mentions......

3.1. Saw Page Not Found 404 Error
That means you either made a mistake typing the url or the scripts directory must be accessed via another URL - please refer to your web server documentation to find out how URLs map to file system directories on your server.

Is your web server Unix or Windows?


Flame

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Re: Trouble Ticket Express... HELP!
« Reply #9 on: March 12, 2005, 08:27:13 AM »
Windows I think... I'll have to look...

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gussery

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Re: Trouble Ticket Express... HELP!
« Reply #10 on: March 12, 2005, 09:04:22 AM »
Flame,
I have access to a unix web server with cgi.  I uploaded TTX to that server and I get the same errors as you.  

Like I said I am not a cgi dude so I may not be much help, but I will keep plugging away at it.

Gary

Corrosive

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Re: Trouble Ticket Express... HELP!
« Reply #11 on: March 12, 2005, 03:48:41 PM »
A 403 error is a bit unhelpful really. Unlike most errors, it gives little indication as to what has caused it, just says you can't go there.

There are many, many reasons your server could be doing this. Firstly, double check to make sure you are typing in the full URL (including the extension, .cgi); directory browsing may be disabled, and in most cases is what causes this type of thing.

Also - another obvious one really - check your server actually supports CGI scripting. Quite a few do not, and a security measure on the server may be trying to prevent them from running to stop any malicious attacks.

Otherwise, you may be looking at a much deeper security issue, or more likely a fault in the TTX code. My advice would be to find the TTX forum or some kind of tech support for them and see if anyone else is having the same or similar problems.

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Re: Trouble Ticket Express... HELP!
« Reply #12 on: March 12, 2005, 09:13:02 PM »
Thanks for the replies! I'm pretty sure that my server supports CGI, but I will have to check... Also, how do I enable directory browsing? Also, I SHOULD be using the right URL, becuase it works on ALL web pages, but I have never tried files before...  :-[  
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Corrosive

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Re: Trouble Ticket Express... HELP!
« Reply #13 on: March 13, 2005, 12:51:38 PM »
Re: Directory browsing... erm, pass. I believe the option is in the server's configuration files (possibly httpd.conf, if you are using Apache, I think) so get Notepad at the ready and wade through it all.

But I did have a bit of an idea though. Many servers have a special folder in there called "cgi-bin", which I believe is reserved for CGI files. How you go about working with them I have no idea, but you might find some info on Webmonkey...

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Re: Trouble Ticket Express... HELP!
« Reply #14 on: March 13, 2005, 02:50:11 PM »
Thanks for the reply! I'll have to have a better look at my server first...  :-/

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