My Computer will not recognize dvds or cds, says: insert disc or access denied.

[robert08]

Cheers!  My Acer computer is less than a year old, I am the only user, I have Windows xp and have Powerdvd . A few months ago, something happened and whenever I load a cd or dvd, a box pops up and says insert disc, either that or access denied. I checked the device manager and it says that everything is running fine. This is driving me batty, please, can someoe help me?

[Carbon Dudeoxide]

Do ALL discs have the problem? What are you trying to do?

[robert08]

Thanks for replying. Yes, this is with all discs, all that I am trying to do is either play a music cd, or a dvd movie or download software from a cd. It doesn't recognize any cd or dvd.

[robert08]

I have adaware and Avast, I did have spybot but did not like it that much, Don't know if this is relevant, just thought I would mention it.

[Carbon Dudeoxide]

So the problem started a few months ago?

Can you recall any changes around the time of the problem? (downloads, installs, hardware changes, ect...)

What is the exact error message?

[robert08]

I just put a disc in, I hear it whirling but nothing is showing up on the screen. I click on the power dvd icon and Powerdvd comes up. I click the play button and a grey box shows up that says:
 
 D:/  is not accessible access is denied.
 
I try and click the eject button and nothing happens. But I still hear the disc whirling inside the PC

[Carbon Dudeoxide]

Back in Device Manager, are there any Yellow Question/Exclamation Marks anywhere?

[robert08]

I Don't recall intalling any new software and such a few months aga, just to note:  I have tried the system restore, you know that goes back several months or so, and nothing happens. It doens't restore anything.

[robert08]

I just looked in the device manager, there are no yellow question marks.

[robert08]

It  still says that the device is working properly and to troubleshoot if I have any problems, however, the troubleshooting thing is useless, no help at all.

[Carbon Dudeoxide]

I would unplug the power to your computer and then open the case.
Once inside, unplug the CD Drive, and then plug it back in.
Boot the computer and then see how it goes.

[robert08]

What might that accomplish? Would that just make it revert back to the original setting?

[robert08]

BTW that last comment of mine was not meant to sound smart alec,

[Carbon Dudeoxide]

It's just to make sure nothing is loose or unplugged.

[robert08]

ok done, but still the same thing happens when I try and play a disc.  This is driving me nuts