My Computer will not recognize dvds or cds, says: insert disc or access denied.

[robert08]

Forgive me, where do I access BIOS?

[Carbon Dudeoxide]

Have a look here:
http://www.computerhope.com/issues/ch000192.htm

Same thing as if you were getting into Safe Mode, just a different button.

[robert08]

I don't know how to get into safe mode 

[Carbon Dudeoxide]

Lol, don't worry.

When you turn on the computer, keep pressing either F1, F2, DEL, ESC or F10

[robert08]

ARGH!!!!!!!! Nothing works! What on earth can it be? 

[Carbon Dudeoxide]

Try removing the CMOS Battery (battery on the motherboard) for about 10 minutes.
Then put it back in and turn the computer on.
http://images.google.com.hk/images?hl=en&q=cmos%20battery&um=1&ie=UTF-8&sa=N&tab=wi

(this is what I call troubleshooting )

[street1 (RIP)]

Download Belarc Advisor.Copy and paste the results here.

http://www.belarc.com/free_download.html

[street1 (RIP)]

Hello Street1, I did as you suggested, however there is a lot of information. What exactly did you need me to copy and paste on this page? Regards, Rob 

Down to....Installed Microsoft Hotfixes.

Yes

[robert08]

Operating System   System Model
Windows XP Professional Service Pack 3 (build 2600)   Acer VERITON ********
System Serial Number: *******
Enclosure Type: Desktop
Processor a   Main Circuit Board b
2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache   Board: Acer *********
Serial Number: *********
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, ************
Drives   Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
64.51 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-ROM GDR8164B [CD-ROM drive]

******* [Hard drive] (80.03 GB) -- drive 0, s/n ********, rev 3.AAE, SMART Status: Healthy   1016 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty
  Local Drive Volumes
     
c: (NTFS on drive 0) ********* GB free
 
  Network Drives
  None detected
Users (mouse over user name for details)   Printers
local user accounts last logon
 Administrator 5/04/2007 8:35:22 AM (admin)
 ******** 16/09/2008 6:41:41 AM (admin)
local system accounts
 ASPNET never 
 Guest 15/09/2008 3:30:10 PM 
 HelpAssistant never 
 SUPPORT_388945a0 never 


 Marks a disabled account;    Marks a locked account    Canon MP170 Series Printer on USB001
Microsoft Shared Fax Driver on SHRFAX:
 
Controllers   Display
Intel(R) 82801GB Serial ATA Storage Controllers - 27C0
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]   Intel(R) 82945G Express Chipset Family [Display adapter]
ACR AL1723 [Monitor] (17.1"vis, January 2007)
Bus Adapters   Multimedia
Intel(R) 82801GB USB Universal Host Controller - Intel(R)******USB Universal Host Controller -  ****
Intel(R) 82801GB USB Universal Host Controller - ****
Intel(R) 82801GB USB Universal Host Controller - ****
Intel(R) 82801GB USB2 Enhanced Host Controller - ****   Realtek High Definition Audio
Communications   Other Devices
   
Marvell Yukon *************** Gigabit Ethernet Controller
 primary   Auto IP Address:  ********
 Gateway:  ********
 Dhcp Server:  ***********
 Physical Address:  ************5
 
Networking Dns Server: **********
   HID-compliant consumer control device
HID-compliant device
USB Human Interface Device (3x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device
USB Root Hub (5x)
Virus Protection [Back to Top]   
avast! antivirus 4.8.1229**********] Version 4.8.1229
    Realtime File Scanning On
   
Missing Microsoft Security Hotfixes [Back to Top] 

All required security hotfixes (using the 09/09/2008 Microsoft Security Bulletin Summary) have been installed.

 
 

[street1 (RIP)]

In Device Manager, delete DVD,or CD drives and close it.

Scroll down the below link until you come to the 'Download Guided Help'

It is a small 127kb program download and run the Guided Help program  run the program, then reboot your computer.

'Download Guided Help'--->http://support.microsoft.com/kb/314060

[robert08]

Hi Thanks for your help with this. I did as
 you said to do and the same exact thing is happening, a box says "no disc in drive d and so on.

[robert08]

Yes I even did it twice but to no avail. When I go directly onto"My computer" and click it says: "D"/ is not accessible  Access is denied"  and if I try and run power dvd, it says : Insert disc, even if there is a cd or dvd in there it still says this.  I even installed another trial version of pwerdvd and it does the same thing.  When I check device manager, there are no yellow question marks, and when I click on it, it says the program is running fine.  I have never heard anything like this before, I am totally stumped.

[french253]

Robert... I am a novice, but did this device stop functioning around the same time that you downloaded XP Service Pack 3?

[robert08]

Hi French, you know it seems like it did.

[street1 (RIP)]

Did you try system restore to a date before 09/09/2008.or before
you installed SP/3 ?

I have SP/3 installed but, I have never uninstalled SP/3 before.