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Author Topic: outlook issue  (Read 3817 times)

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ale52

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  • Deo Gratis
  • Thanked: 23
    • Experience: Expert
    • OS: Windows XP
    outlook issue
    « on: April 25, 2004, 07:43:14 PM »
    Have a client that gets an error message when starting Outlook 2003 from the Office/Educational package.  Says that the "SBCMSYNC.DLL" is not a valid Office Add-in. Once she clicks "OK" the message goes away and she merrily goes about her work with no ill-effects.

    I've done the Google search (MS KB235009) and looked in Outlook\Tools\Options\Other\Advanced Options\Add-in Manager and to uncheck the 'Outlook Sync', which isn't there. Also done a search for the Extend.dat file with no luck.  Done the registry search in the HKCU\Software\Microsoft\Office\Outlook\Addins\Sbcm*.*, which isn't there also.  Those are the MS fixes.  

    Uninstalled/reinstalled with no change.  I believe I saw that Norton's (once again) had an issue but the link to it's "fix" was dead.

    Any suggestions?
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