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Author Topic: I cannot download updates  (Read 18205 times)

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porter1998

    Topic Starter


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    I cannot download updates
    « on: September 24, 2008, 07:38:15 AM »
    I recently reinstalled everything on my computer with the recovery disk from gateway for my emachines computer.  Now i cannot download any updates from microsoft.  Someone please help. 

    Carbon Dudeoxide

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    Re: I cannot download updates
    « Reply #1 on: September 24, 2008, 07:48:16 AM »
    What version of Windows are we working with here?

    Also, is it a genuine version (or have you activated it yet)?

    coolbossov



      Rookie

      Re: I cannot download updates
      « Reply #2 on: September 24, 2008, 07:49:53 AM »
      1.You can turn of the firewall and lower your security settings in ie.
      2.Windows update gives you an error code when fails post it here along with more INFO.
      3.You can autoupdate and let in run for and hour. Restart the pc and try connecting again.

      PS. post your update log located at  %windir%\Windowsupdate.log

      Good luck!

      porter1998

        Topic Starter


        Beginner

        Re: I cannot download updates
        « Reply #3 on: September 24, 2008, 08:52:10 AM »
        I think i kind of found a way to download the updates.  I am downloading all 100 of them little by little.  I am hoping this will work with all of them.  I will let you know. Thanks again

        porter1998

          Topic Starter


          Beginner

          Re: I cannot download updates
          « Reply #4 on: September 24, 2008, 10:25:31 AM »
          I downloaded all the updates.  Now i have a problem with java.  I cannot open anything that needs to use java.  SOmeone please help.  thank you in advance.

          drmsucks



            Specialist

            Re: I cannot download updates
            « Reply #5 on: September 24, 2008, 11:23:24 AM »
            Go to the Java site: http://www.java.com/en/.

            Download.

            Install.
            If you don't have time to do it right
                            ...when will you have time to do it over?

            porter1998

              Topic Starter


              Beginner

              Re: I cannot download updates
              « Reply #6 on: September 24, 2008, 11:30:08 AM »
              I went there and downloaded the java.  Still no luck with it working.

              drmsucks



                Specialist

                Re: I cannot download updates
                « Reply #7 on: September 24, 2008, 11:36:38 AM »
                I went there and downloaded the java.  Still no luck with it working.

                What web browser?

                Go to: Control Panel>Java>General Tab, click "About" - what does it say?
                If you don't have time to do it right
                                ...when will you have time to do it over?

                porter1998

                  Topic Starter


                  Beginner

                  Re: I cannot download updates
                  « Reply #8 on: September 24, 2008, 12:18:08 PM »
                  It says the information about java.  The version I have is version 6 update 7  (build 1.6.0_07-b06)

                  drmsucks



                    Specialist

                    Re: I cannot download updates
                    « Reply #9 on: September 24, 2008, 12:28:20 PM »
                    It says the information about java.  The version I have is version 6 update 7  (build 1.6.0_07-b06)

                    You have the latest version.

                    What web browser?

                    What, specifically, is the problem? If you go to: http://www.java.com/en/, and click on "Do I Have Java?" what happens?
                    If you don't have time to do it right
                                    ...when will you have time to do it over?

                    porter1998

                      Topic Starter


                      Beginner

                      Re: I cannot download updates
                      « Reply #10 on: September 24, 2008, 12:29:52 PM »
                      I have IE7 and when i go to that site it just keeps going (the circle on the site).

                      drmsucks



                        Specialist

                        Re: I cannot download updates
                        « Reply #11 on: September 24, 2008, 12:37:26 PM »
                        Open IE7, go to Tools>Manage add-ons>Enable or disable>In the "Show" box->Add-ons currently loaded; is Java shown? Is it "enabled?"
                        If you don't have time to do it right
                                        ...when will you have time to do it over?

                        porter1998

                          Topic Starter


                          Beginner

                          Re: I cannot download updates
                          « Reply #12 on: September 24, 2008, 12:41:26 PM »
                          java is there and it is enabled.

                          drmsucks



                            Specialist

                            Re: I cannot download updates
                            « Reply #13 on: September 24, 2008, 12:54:27 PM »
                            Why do you think that Java doesn't work?
                            If you don't have time to do it right
                                            ...when will you have time to do it over?

                            porter1998

                              Topic Starter


                              Beginner

                              Re: I cannot download updates
                              « Reply #14 on: September 24, 2008, 01:04:17 PM »
                              I have not a clue.  I have tried everything i can think of to make sure it is working but the only thing that I haven't done was uninstall and reinstall.

                              drmsucks



                                Specialist

                                Re: I cannot download updates
                                « Reply #15 on: September 24, 2008, 01:34:06 PM »
                                I have not a clue.  I have tried everything i can think of to make sure it is working but the only thing that I haven't done was uninstall and reinstall.

                                We're not communicating - Specifically, why do you think that Java is not working? Give a specific website or other specific example that indicates to you that your Java install doesn't work.
                                If you don't have time to do it right
                                                ...when will you have time to do it over?

                                porter1998

                                  Topic Starter


                                  Beginner

                                  Re: I cannot download updates
                                  « Reply #16 on: September 24, 2008, 01:53:33 PM »
                                  I cannot go to any javascript sites and it says that it is not enabled it may not be installed.

                                  drmsucks



                                    Specialist

                                    Re: I cannot download updates
                                    « Reply #17 on: September 24, 2008, 03:23:20 PM »
                                    I cannot go to any javascript sites and it says that it is not enabled it may not be installed.

                                    Last try - provide the address for a SPECIFIC site where you have a problem.

                                    Download and install Firefox: http://www.mozilla.com/en-US/,  - same problem?
                                    If you don't have time to do it right
                                                    ...when will you have time to do it over?

                                    coolbossov



                                      Rookie

                                      Re: I cannot download updates
                                      « Reply #18 on: September 24, 2008, 11:45:52 PM »
                                      uninstall java, restart pc, open ie7 go to tools->options (general tab) -> settings(browser history)
                                      ->view objects 
                                      make sure there are no java files.
                                      install java and restart.

                                      Check both ie7 and firefox if java is working.

                                      porter1998

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                                        Re: I cannot download updates
                                        « Reply #19 on: September 25, 2008, 08:40:04 AM »
                                        The specific sites are anything to do with java (example: pogo).  I tired to uninstall and reinstall java 2 times and still nothing seems to work.  It doesn't work in firefox either.  Someone please help, this is driving me nuts.  thank you in advance.

                                        drmsucks



                                          Specialist

                                          Re: I cannot download updates
                                          « Reply #20 on: September 25, 2008, 10:47:21 AM »
                                          You may have not have Java enabled in IE or there may be something stuck in the browser cache that is interfering.

                                          Be sure that you have Java installed, then:

                                          1) Open IE: Tools>Manage Add-ons>Enable and Disable Add-Ons>look for and click on Sun Java, make sure that the "Enabled" radio button is selected.

                                          2) Open IE: Tools>Internet Options>General Tab>Browsing History>Delete. Delete: History, Cookies and Temporary Internet Files. You can "Delete All," if you wish.
                                          Close IE.

                                          3) Open IE: Tools>Internet Options>General Tab>Browsing History>Settings>View Objects. Delete any references to Pogo games or any other Java applets. Close IE and re-start it.

                                          Suggest that you try Pogo after each step.

                                          Post back and let us know ow you're doing.
                                          If you don't have time to do it right
                                                          ...when will you have time to do it over?

                                          porter1998

                                            Topic Starter


                                            Beginner

                                            Re: I cannot download updates
                                            « Reply #21 on: September 25, 2008, 11:12:40 AM »
                                            I have 3 other things in the browsing history>view objects.  They are:  MUwebcontrol class,  WUwebcontrol class, and Yinststarter class. 
                                            I don't know if any of these are java related so I didn't delete these.

                                            drmsucks



                                              Specialist

                                              Re: I cannot download updates
                                              « Reply #22 on: September 25, 2008, 11:24:13 AM »
                                              The first two are fine - leave them, I don't know the third but leave it for now.

                                              Which steps have you done?

                                              Can you access Pogo?
                                              If you don't have time to do it right
                                                              ...when will you have time to do it over?

                                              porter1998

                                                Topic Starter


                                                Beginner

                                                Re: I cannot download updates
                                                « Reply #23 on: September 25, 2008, 11:34:30 AM »
                                                I followed the steps that were written in one of the last posts.  I cleared everything out and still I can't get onto pogo (or any other website with java)

                                                drmsucks



                                                  Specialist

                                                  Re: I cannot download updates
                                                  « Reply #24 on: September 25, 2008, 11:56:35 AM »
                                                  Did you do ALL of these?

                                                  You may have not have Java enabled in IE or there may be something stuck in the browser cache that is interfering.

                                                  Be sure that you have Java installed, then:

                                                  1) Open IE: Tools>Manage Add-ons>Enable and Disable Add-Ons>look for and click on Sun Java, make sure that the "Enabled" radio button is selected.

                                                  2) Open IE: Tools>Internet Options>General Tab>Browsing History>Delete. Delete: History, Cookies and Temporary Internet Files. You can "Delete All," if you wish.
                                                  Close IE.

                                                  3) Open IE: Tools>Internet Options>General Tab>Browsing History>Settings>View Objects. Delete any references to Pogo games or any other Java applets. Close IE and re-start it.

                                                  Suggest that you try Pogo after each step.

                                                  Post back and let us know ow you're doing.

                                                  If you don't have time to do it right
                                                                  ...when will you have time to do it over?

                                                  porter1998

                                                    Topic Starter


                                                    Beginner

                                                    Re: I cannot download updates
                                                    « Reply #25 on: September 25, 2008, 11:59:28 AM »
                                                    yes i did all of those. Still no luck.

                                                    drmsucks



                                                      Specialist

                                                      Re: I cannot download updates
                                                      « Reply #26 on: September 25, 2008, 12:19:18 PM »
                                                      Okay - let's back up for a minute :).

                                                      1) Uninstall Java: Start>Control Panel>Add/Remove Programs, uninstall ALL instances of Java. Shut down the computer, wait 10 seconds and re-start.

                                                      2) Download and run CCleaner: www.ccleaner.com. On the Windows tab, make sure that the first three items are selected under Internet Explorer and that Temporary Files are selected under System. If more items are selected, that's ok. "Run Cleaner" at bottom right of screen.

                                                      3) Reset IE: Start IE>Tools>Internet Options>Advanced Tab>Reset. Close IE and re-start computer.

                                                      4) Download and install Java.

                                                      5) Re-start computer.

                                                      Do the above in order and post back.
                                                      If you don't have time to do it right
                                                                      ...when will you have time to do it over?

                                                      Broni


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                                                      Re: I cannot download updates
                                                      « Reply #27 on: September 25, 2008, 04:42:27 PM »
                                                      You originally posted about having problems with Windows updates.
                                                      Maybe, we should start with this problem, first.
                                                      What are those problems?

                                                      Siscorskiy



                                                        Beginner
                                                        Re: I cannot download updates
                                                        « Reply #28 on: September 25, 2008, 05:00:07 PM »
                                                        I got tired of using that dammed recovery disk from gateway for my emachines, so i just bought XP home  :o
                                                        I help you do more by doing less.

                                                        Broni


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                                                        Re: I cannot download updates
                                                        « Reply #29 on: September 25, 2008, 05:45:44 PM »
                                                        Way to go :)

                                                        patio

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                                                        Re: I cannot download updates
                                                        « Reply #30 on: September 25, 2008, 07:25:54 PM »
                                                        He's not the OP...
                                                        " Anyone who goes to a psychiatrist should have his head examined. "

                                                        Broni


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                                                        Re: I cannot download updates
                                                        « Reply #31 on: September 25, 2008, 07:30:54 PM »
                                                        I'm aware of this, but I'm always glad to compliment anyone, who acquired own Windows CD :)
                                                        Don't you?

                                                        patio

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                                                        Re: I cannot download updates
                                                        « Reply #32 on: September 25, 2008, 08:58:00 PM »
                                                         ;D
                                                        " Anyone who goes to a psychiatrist should have his head examined. "

                                                        drmsucks



                                                          Specialist

                                                          Re: I cannot download updates
                                                          « Reply #33 on: September 25, 2008, 09:40:26 PM »
                                                          yes i did all of those. Still no luck.

                                                          So, Java Console was enabled in IE7?

                                                          If so, and you've done everything else...

                                                          You originally posted about having problems with Windows updates.
                                                          Maybe, we should start with this problem, first.
                                                          What are those problems?

                                                          We know that you said that you fixed the original Windows update problem but an explanation of that problem may shed some light on the current problem.

                                                          What was wrong, any error messages? How did you fix it?
                                                          If you don't have time to do it right
                                                                          ...when will you have time to do it over?

                                                          porter1998

                                                            Topic Starter


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                                                            Re: I cannot download updates
                                                            « Reply #34 on: September 26, 2008, 07:38:20 AM »
                                                            I didn't really fix windows update.  What I did was install each update one by one.  That is how I got to install all of them. I didn't get any error messages that I recall. yes java is turned on in IE7 (as far as I know).

                                                            drmsucks



                                                              Specialist

                                                              Re: I cannot download updates
                                                              « Reply #35 on: September 26, 2008, 09:27:51 AM »
                                                              What happens when you go to Windows Update?
                                                              If you don't have time to do it right
                                                                              ...when will you have time to do it over?

                                                              porter1998

                                                                Topic Starter


                                                                Beginner

                                                                Re: I cannot download updates
                                                                « Reply #36 on: September 26, 2008, 09:54:06 AM »
                                                                When i try to go to windows update through internet explorer, the page won't load.  I have to go through the microsoft website and then try to download them.  When I downloaded them all together there were about 50 that could not be downloaded.  There was no error message that I saw.

                                                                hiloed



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                                                                  Re: I cannot download updates
                                                                  « Reply #37 on: September 26, 2008, 01:43:36 PM »
                                                                  You might try this. It worked for me and many  others.
                                                                  Re-register the Windows Update DLL with the commands below

                                                                  Click Start, click Run, type cmd, and then click OK.

                                                                  Type the following commands. Press ENTER after each command. Wait for succeeded after each entry before proceding to the next entry.

                                                                  regsvr32 wuapi.dll
                                                                  regsvr32 wuaueng.dll
                                                                  regsvr32 wuaueng1.dll
                                                                  regsvr32 wucltui.dll
                                                                  regsvr32 wups.dll
                                                                  regsvr32 wups2.dll
                                                                  regsvr32 wuweb.dll

                                                                  Attempt to run Windows Update

                                                                  Also try the Windows Installer link for Non-Vista machines from Microsoft.

                                                                  http://support.microsoft.com/kb/315346

                                                                  Broni


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                                                                  Re: I cannot download updates
                                                                  « Reply #38 on: September 26, 2008, 03:52:20 PM »
                                                                  You can also try...
                                                                  Download, and run Windows Update Repair Tool: http://software.hitoma.com/WURT/
                                                                  To download the tool, click on I Agree link.

                                                                  porter1998

                                                                    Topic Starter


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                                                                    Re: I cannot download updates
                                                                    « Reply #39 on: September 28, 2008, 01:07:28 PM »
                                                                    I tried to register the components by following the last post on how to do this.  That still didn't change anything.  I also tried to download and run that program about windows update that still didn't help.  I have a question about the program to fix windows update, should I reinstall internet explorer?  All I have for a cd for my computer is my recovery cd.  I a at a loss once again.  Please help.  Thank you in advance.

                                                                    Broni


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                                                                    Re: I cannot download updates
                                                                    « Reply #40 on: September 28, 2008, 01:31:29 PM »
                                                                    Quote
                                                                    there were about 50 that could not be downloaded
                                                                    Downloaded, or installed?

                                                                    drmsucks



                                                                      Specialist

                                                                      Re: I cannot download updates
                                                                      « Reply #41 on: September 28, 2008, 01:42:49 PM »
                                                                      Just my opinion - at this time I think that I would re-install from the recovery disk, again.

                                                                      Best of luck.

                                                                      « Last Edit: September 28, 2008, 02:01:13 PM by drmsucks »
                                                                      If you don't have time to do it right
                                                                                      ...when will you have time to do it over?

                                                                      porter1998

                                                                        Topic Starter


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                                                                        Re: I cannot download updates
                                                                        « Reply #42 on: September 28, 2008, 02:42:41 PM »
                                                                        The updates could not be installed.  They could be downloaded but not installed.  Also I tried to reinstall everything from the recovery disk and nothing changed.

                                                                        Broni


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                                                                        Re: I cannot download updates
                                                                        « Reply #43 on: September 28, 2008, 02:54:49 PM »
                                                                        How are you connected to the interent?
                                                                        What type of connection? Any router involved? Wired, or wireless?

                                                                        drmsucks



                                                                          Specialist

                                                                          Re: I cannot download updates
                                                                          « Reply #44 on: September 28, 2008, 02:58:59 PM »
                                                                          Also I tried to reinstall everything from the recovery disk and nothing changed.

                                                                          How did you re-install - step by step?

                                                                          Did you receive any error messages during the recovery (re-install of the operating system)?

                                                                          Is this the correct recovery disk for your computer?

                                                                          What is the make and model of your computer?
                                                                          If you don't have time to do it right
                                                                                          ...when will you have time to do it over?

                                                                          porter1998

                                                                            Topic Starter


                                                                            Beginner

                                                                            Re: I cannot download updates
                                                                            « Reply #45 on: September 29, 2008, 06:38:41 AM »
                                                                            How are you connected to the interent?
                                                                            What type of connection? Any router involved? Wired, or wireless?

                                                                            I am connected to the internet through a router but it is directly hooked to the computer.  I have a cable connection.

                                                                            porter1998

                                                                              Topic Starter


                                                                              Beginner

                                                                              Re: I cannot download updates
                                                                              « Reply #46 on: September 29, 2008, 06:40:50 AM »
                                                                              Also I tried to reinstall everything from the recovery disk and nothing changed.

                                                                              How did you re-install - step by step?

                                                                              Did you receive any error messages during the recovery (re-install of the operating system)?

                                                                              Is this the correct recovery disk for your computer?

                                                                              What is the make and model of your computer?

                                                                              I reinstalled from the recovery disk.  Also I ordered it right from the manufacterer.

                                                                              The make and model of my computer is emachines t6420

                                                                              I did not recieve any errors.

                                                                              drmsucks



                                                                                Specialist

                                                                                Re: I cannot download updates
                                                                                « Reply #47 on: September 29, 2008, 10:32:17 AM »
                                                                                So, I assume that you started your computer with the Recovery CD in the CD drive and booted from the CD - is this correct? Were you asked any questions/given any warnings during the Recovery process?

                                                                                Go to System Properties: Windows key+Pause/Break key, or: Control Panel>System; on the General Tab, what does it say under "System?"

                                                                                Click on the Hardware Tab>Device Manager, you will see a listing of devices in your computer. Are there any yellow exclamation points?

                                                                                If you don't have time to do it right
                                                                                                ...when will you have time to do it over?

                                                                                porter1998

                                                                                  Topic Starter


                                                                                  Beginner

                                                                                  Re: I cannot download updates
                                                                                  « Reply #48 on: September 29, 2008, 11:29:20 AM »
                                                                                  Yes I used the recovery from the cd itself.  The only warnings and prompts that were given to me is about recovery or formating the hard drive.  I formatted the hard drive and reinstalled everything.

                                                                                  Under the System in the general tab this is what it says

                                                                                  Microsoft Windows XP
                                                                                  Media Center Edition
                                                                                  Version 2002
                                                                                  Service Pack 2

                                                                                  Then the oem number

                                                                                  Then this

                                                                                  Emachines
                                                                                  AMD Athlon(tm) 64 Processor
                                                                                  3400+
                                                                                  2.21 Ghz 896 MB of RAM
                                                                                  Physical Address extension


                                                                                  drmsucks



                                                                                    Specialist

                                                                                    Re: I cannot download updates
                                                                                    « Reply #49 on: September 29, 2008, 11:37:31 AM »
                                                                                    So, I assume that you started your computer with the Recovery CD in the CD drive and booted from the CD - is this correct? Were you asked any questions/given any warnings during the Recovery process?

                                                                                    Go to System Properties: Windows key+Pause/Break key, or: Control Panel>System; on the General Tab, what does it say under "System?"


                                                                                    Click on the Hardware Tab>Device Manager, you will see a listing of devices in your computer. Are there any yellow exclamation points?

                                                                                    And, what is the status of the computer now?
                                                                                    If you don't have time to do it right
                                                                                                    ...when will you have time to do it over?

                                                                                    porter1998

                                                                                      Topic Starter


                                                                                      Beginner

                                                                                      Re: I cannot download updates
                                                                                      « Reply #50 on: September 29, 2008, 12:14:36 PM »
                                                                                      There are no exclamation points by anything.  Also the status of the computer is that I still cannot download anything with java and cannot download updates through internet explorer.

                                                                                      drmsucks



                                                                                        Specialist

                                                                                        Re: I cannot download updates
                                                                                        « Reply #51 on: September 29, 2008, 12:29:53 PM »
                                                                                        Porter - I'm very sorry but I'm out of ideas and, were I you, would contact emachines directly. But, many others are here who may have some different thoughts - keep checking in.

                                                                                        Best of luck.
                                                                                        If you don't have time to do it right
                                                                                                        ...when will you have time to do it over?

                                                                                        porter1998

                                                                                          Topic Starter


                                                                                          Beginner

                                                                                          Re: I cannot download updates
                                                                                          « Reply #52 on: September 29, 2008, 02:50:28 PM »
                                                                                          I have a kind of dumb question.  Could there be a corrupt file in windows that is not allowing me to access java websites?

                                                                                          Broni


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                                                                                          Re: I cannot download updates
                                                                                          « Reply #53 on: September 29, 2008, 06:39:55 PM »
                                                                                          Try to connect the computer straight to the modem, bypassing router.

                                                                                          porter1998

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                                                                                            Beginner

                                                                                            Re: I cannot download updates
                                                                                            « Reply #54 on: September 30, 2008, 07:19:42 AM »
                                                                                            I can use java again.  I haven't tried the updates yet.  I really need to have the wireless router hooked up.  Is there any way around this issue with it being hooked up?

                                                                                            GX1_Man

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                                                                                            Re: I cannot download updates
                                                                                            « Reply #55 on: September 30, 2008, 07:39:30 PM »
                                                                                            There is a known problem with some machines after SP3 is installed with inability to install updates. Here are step by step instructions to resolve it.

                                                                                            Re-register the Windows Update DLL with the commands below

                                                                                            Click Start, click Run, type cmd, and then click OK.
                                                                                            Copy and paste each of the following commands. Press ENTER after each command.

                                                                                            regsvr32 wuapi.dll
                                                                                            regsvr32 wuaueng.dll
                                                                                            regsvr32 wuaueng1.dll
                                                                                            regsvr32 wucltui.dll
                                                                                            regsvr32 wups.dll
                                                                                            regsvr32 wups2.dll
                                                                                            regsvr32 wuweb.dll

                                                                                            Then run the update again . .


                                                                                            If anyone knows someone with this problem give them this info. They will think you are  very smart.  ;)

                                                                                            GX1

                                                                                            Broni


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                                                                                            Re: I cannot download updates
                                                                                            « Reply #56 on: September 30, 2008, 09:32:31 PM »
                                                                                            Your router may have a problem.

                                                                                            porter1998

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                                                                                              Re: I cannot download updates
                                                                                              « Reply #57 on: October 01, 2008, 07:36:54 AM »
                                                                                              I unhooked the router and I thought that java was working fine.  I went to the pogo site and it says that I don't have java installed.  I know I do.  Does anyone know if I unhooked the router, should I reinstall java?

                                                                                              Broni


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                                                                                              Re: I cannot download updates
                                                                                              « Reply #58 on: October 01, 2008, 05:55:46 PM »
                                                                                              Did you try GX1_Man's solution?

                                                                                              porter1998

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                                                                                                Re: I cannot download updates
                                                                                                « Reply #59 on: October 02, 2008, 06:57:50 AM »
                                                                                                Did you try GX1_Man's solution?

                                                                                                Yes I did what they wanted me to do.  I don't have a problem updating anymore it is a problem with java on certain sites

                                                                                                porter1998

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                                                                                                  Re: I cannot download updates
                                                                                                  « Reply #60 on: October 02, 2008, 06:59:51 AM »
                                                                                                  I also forgot to say that I do not have SP3.  It gave me more problems than not.

                                                                                                  patio

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                                                                                                  Re: I cannot download updates
                                                                                                  « Reply #61 on: October 02, 2008, 02:59:48 PM »
                                                                                                  " Anyone who goes to a psychiatrist should have his head examined. "

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                                                                                                  Re: I cannot download updates
                                                                                                  « Reply #62 on: October 02, 2008, 06:37:28 PM »
                                                                                                  Don't worry about SP3. You don't have to have it.

                                                                                                  As for Java, I think, we established already, that it's caused by your router. You, most likely, need a new router.