Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Can't Open My Internet Explorer  (Read 19612 times)

0 Members and 1 Guest are viewing this topic.

1firetiger

    Topic Starter


    Rookie

    Can't Open My Internet Explorer
    « on: September 24, 2008, 08:07:09 AM »
    I have windows xp and I lost my icons and the start button on my desktop.  I tried to open it using safe mode with networking but I still only got a black screen with safe mode on the corners.  And when i used ctrl alt del and tried to open explorer.exe it said windows cannot find..........  The crazy thing is is that I can still open itunes and it worked fine even syncing my ipod worked fine.  I also opened avg 7.5 and ran it and it picked up a trojan horse downloader.purityscan.Z which it deleted and WINDOWS\system32\drivers\etc\hosts and it said it changed that.  What else can I do because I would really like to have my icons and start menu back.


    Carbon Dudeoxide

    • Global Moderator

    • Mastermind
    • Thanked: 168
      • Yes
      • Yes
      • Yes
    • Certifications: List
    • Experience: Guru
    • OS: Mac OS
    Re: Can't Open My Internet Explorer
    « Reply #1 on: September 24, 2008, 08:11:24 AM »
    If getting into Task Manager and starting a New Process called explorer.exe doesn't work, I think you should continue here:
    http://www.computerhope.com/forum/index.php/topic,66852.0.html

    (also, we don't like users double-posting. It makes things very confusing.)

    1firetiger

      Topic Starter


      Rookie

      Re: Can't Open My Internet Explorer
      « Reply #2 on: September 24, 2008, 08:27:45 AM »
      sorry bout that I thought you meant put it in this area but imma try and put those things on a flash drive and then try and get it to work

      Carbon Dudeoxide

      • Global Moderator

      • Mastermind
      • Thanked: 168
        • Yes
        • Yes
        • Yes
      • Certifications: List
      • Experience: Guru
      • OS: Mac OS
      Re: Can't Open My Internet Explorer
      « Reply #3 on: September 24, 2008, 08:34:48 AM »
      sorry bout that I thought you meant put it in this area but imma try and put those things on a flash drive and then try and get it to work
      Heh, it's all right.

      Yes, if you cannot get online, put them on a flash drive (along with virus definitions - get from the website)

      I guess you can go ahead and post the three logs here to capture our Malware Specialists attention.  ;)

      1firetiger

        Topic Starter


        Rookie

        Re: Can't Open My Internet Explorer
        « Reply #4 on: September 26, 2008, 09:02:17 PM »
        Here is a list of my results from hijackthis. Which ones should I delete so I can hopefully get my icons and and buttons back on my desktop.


        Logfile of Trend Micro HijackThis v2.0.2
        Scan saved at 10:49:41 PM, on 9/26/2008
        Platform: Windows XP SP2 (WinNT 5.01.2600)
        MSIE: Unable to get Internet Explorer version!
        Boot mode: Normal

        Running processes:
        C:\WINDOWS\System32\smss.exe
        C:\WINDOWS\system32\winlogon.exe
        C:\WINDOWS\system32\services.exe
        C:\WINDOWS\system32\lsass.exe
        C:\WINDOWS\system32\svchost.exe
        C:\WINDOWS\System32\svchost.exe
        C:\WINDOWS\system32\spoolsv.exe
        C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
        C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
        C:\Program Files\Bonjour\mDNSResponder.exe
        C:\WINDOWS\system32\svchost.exe
        C:\WINDOWS\system32\taskmgr.exe
        C:\WINDOWS\system32\msiexec.exe
        C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

        R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
        R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
        R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
        R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
        R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
        O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
        O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
        O2 - BHO: (no name) - {C00D74D3-E5F6-4D15-82C8-FF2C0B83AB8E} - C:\WINDOWS\system32\advpack(2.dll
        O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
        O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
        O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
        O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
        O4 - HKLM\..\Run: [cca9d3e3] rundll32.exe "C:\WINDOWS\system32\jhhtllcc.dll",b
        O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
        O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
        O4 - Startup: HotSync Manager.LNK = C:\Program Files\Handspring\Hotsync.exe
        O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
        O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Handspring\Hotsync.exe
        O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
        O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
        O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
        O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
        O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
        O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
        O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
        O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
        O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
        O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
        O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
        O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
        O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
        O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
        O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
        O17 - HKLM\System\CCS\Services\Tcpip\..\{50BB527E-4EE3-4A11-8A86-E48C6A30826D}: NameServer = 192.168.1.1
        O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
        O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
        O20 - Winlogon Notify: pmkjg - C:\WINDOWS\
        O20 - Winlogon Notify: wda - C:\WINDOWS\
        O20 - Winlogon Notify: xxyxwwt - xxyxwwt.dll (file missing)
        O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
        O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
        O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
        O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
        O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
        O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (file missing)
        O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
        O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
        O24 - Desktop Component 1: Desktop Uninstall - C:\WINDOWS\warnhp.html

        --
        End of file - 6336 bytes


        Thanks

        evilfantasy

        • Malware Removal Specialist
        • Moderator


        • Genius
        • Calm like a bomb
        • Thanked: 489
        • Experience: Familiar
        • OS: Windows 10
        Re: Can't Open My Internet Explorer
        « Reply #5 on: September 26, 2008, 09:16:38 PM »
        Download SmitfraudFix (by S!Ri) to your Desktop.
        • Extract all the files to your Desktop.
        • A folder named SmitfraudFix will be created on your Desktop.
        • Open the SmitfraudFix folder and double-click smitfraudfix.cmd
        • Select option #1 - Search by typing 1 and press Enter
          • This program will scan large amounts of files on your computer for known patterns so please be patient while it works.
          • When it is done, the results of the scan will be displayed and it will create a log named rapport.txt
            • This is in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.
          • Please attach that log in your next reply.
        • Note: process.exe ( which is used by SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
        http://www.beyondlogic.org/consulting/processutil/processutil.htm

        1firetiger

          Topic Starter


          Rookie

          Re: Can't Open My Internet Explorer
          « Reply #6 on: September 29, 2008, 03:25:12 PM »
          I cant open it because i dont have my desktop and its no way to do a search when U use ctrl-alt -del and new task, is it any other way to open it because none of the folders exactly say smitfraudfix, can u help me with that

          evilfantasy

          • Malware Removal Specialist
          • Moderator


          • Genius
          • Calm like a bomb
          • Thanked: 489
          • Experience: Familiar
          • OS: Windows 10
          Re: Can't Open My Internet Explorer
          « Reply #7 on: September 29, 2008, 03:27:32 PM »
          How did you download and run HijackThis?

          1firetiger

            Topic Starter


            Rookie

            Re: Can't Open My Internet Explorer
            « Reply #8 on: September 29, 2008, 08:47:09 PM »
            i put it on a flash drive

            evilfantasy

            • Malware Removal Specialist
            • Moderator


            • Genius
            • Calm like a bomb
            • Thanked: 489
            • Experience: Familiar
            • OS: Windows 10
            Re: Can't Open My Internet Explorer
            « Reply #9 on: September 29, 2008, 08:55:27 PM »
            Do the same thing with SmitfraudFix

            1firetiger

              Topic Starter


              Rookie

              Re: Can't Open My Internet Explorer
              « Reply #10 on: September 30, 2008, 09:20:55 AM »
              when use ctrl alt del u cant do a search and there isnt a smitfruadfix.cmd on the list so there isnt a way to open it i dont think, do you know how and do U kno which 1s to delete from the hijackthis

              1firetiger

                Topic Starter


                Rookie

                Re: Can't Open My Internet Explorer
                « Reply #11 on: October 01, 2008, 06:19:02 AM »
                can somebody help me with the hijackthis report i posted earlier, i would really appricaite it

                evilfantasy

                • Malware Removal Specialist
                • Moderator


                • Genius
                • Calm like a bomb
                • Thanked: 489
                • Experience: Familiar
                • OS: Windows 10
                Re: Can't Open My Internet Explorer
                « Reply #12 on: October 01, 2008, 09:29:20 AM »
                HijackThis is not an antivirus and only shows some forms of malware. You need to try and get something else to run or re-install Windows.

                SmitfraudFix.zip us what we need.

                1firetiger

                  Topic Starter


                  Rookie

                  Re: Can't Open My Internet Explorer
                  « Reply #13 on: October 03, 2008, 07:53:08 AM »
                  I couldnt open smitfruadfix without da search. I got into it because i opend it with winrar but it wouldnt do anything when i would hit one of the folders. what else can i do

                  evilfantasy

                  • Malware Removal Specialist
                  • Moderator


                  • Genius
                  • Calm like a bomb
                  • Thanked: 489
                  • Experience: Familiar
                  • OS: Windows 10
                  Re: Can't Open My Internet Explorer
                  « Reply #14 on: October 03, 2008, 09:40:09 AM »
                  Try running this.

                  Download Malwarebytes' Anti-Malware (MBAM)

                  • Double-click mbam-setup.exe and follow the prompts to install the program.
                  • At the end, be sure a checkmark is placed next to the following:
                    • Update Malwarebytes' Anti-Malware
                    • Launch Malwarebytes' Anti-Malware
                    • Then click Finish.
                    • If an update is found, it will download and install the latest version.
                    • Once the program has loaded, select Perform quick scan, then click Scan.
                    • When the scan is complete, click OK, then Show Results to view the results.
                    • Be sure that everything is checked, and click Remove Selected.
                    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
                    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
                    • Copy and Paste the entire report in your next reply.
                    Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.