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Author Topic: Can't reboot to Safemode, gets till mup.sys and them reboots again  (Read 10872 times)

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evilfantasy

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jon1020

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    Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
    « Reply #16 on: October 01, 2008, 04:42:45 PM »
    Hi

    Done all the updates requested.
    At that point,  I can reboot on a safe mode.
    Regarding the "Norton Antivirus", I can run a scan as before, but when I push the button of Liveupdate, nothing hapends, there is no reaction at all.

    Please assist

    Thanks Jon

    evilfantasy

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    Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
    « Reply #17 on: October 01, 2008, 05:01:09 PM »
    Can you re-install Norton?

    jon1020

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      Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
      « Reply #18 on: October 01, 2008, 05:29:50 PM »
      Hi
      I installed it again, if that is what you mean and it still dose not work.

      Is it required to un - install the old installation and then install it one more time, if yes what should I have to clean.
      Please assist

      Thanks
      Jon

      evilfantasy

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      Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
      « Reply #19 on: October 01, 2008, 05:31:03 PM »
      To completely remove Norton/Symantec go to add remove programs and uninstall anything with Norton, Symantec or Live Update in the name.

      Download the Norton Removal Tool (SymNRT) to your Desktop.

      Once downloaded please close ALL open browsers, also save any work because this may require a restart.
      • Go to your desktop and double click on the removal tool and then click Setup.
      • Once open Click Next
      • Accept the license agreement and click Next
      • Type in the letters/numbers that you see into the text box then click Next.
      • Then click Next and the tool will start running.
      • Once finished restart the PC and run the tool again to ensure everything has been removed.
      • Delete Nortonremoval tool from your Desktop.
      .
      ----------

      Then re-install it fresh.

      jon1020

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        Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
        « Reply #20 on: October 01, 2008, 05:53:12 PM »
        Sorry, there is nothing on the site (typical symantec) gets an empty page.
        Do u have another link or location of download

        Thanks
        Jon

        evilfantasy

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        jon1020

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          Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
          « Reply #22 on: October 01, 2008, 06:10:52 PM »
          Sorry it gives me "Internet Explorer cannot display the webpage"

          Thanks
          Jon

          evilfantasy

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          jon1020

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            Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
            « Reply #24 on: October 01, 2008, 06:36:20 PM »
            Amazing I downloaded it , but it want run, no idea why.

            In anycase I got to go now.

            Thank you very very much for all the Help and effort, the best support I got ever.

            I will be online again once I will get back, how you are going to be online too.

            Thanks A milion
            Jon

            evilfantasy

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            Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
            « Reply #25 on: October 01, 2008, 08:48:50 PM »
            Glad you got it fixed.

            Let us know if anything else comes up.

            jon1020

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              Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
              « Reply #26 on: October 02, 2008, 01:25:02 PM »
              Hello Again

              I managed to run Norton Removal couple of times, but it wan't let me install Norton again, just opened the fixing instalation window and then stoped.

              Any suggestion, please help

              Thanks
              Jon

              evilfantasy

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              Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
              « Reply #27 on: October 02, 2008, 01:30:57 PM »
              Honestly no.

              You might need to contact Norton. http://www.symantec.com/support/index.jsp


              jon1020

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                Re: Can't reboot to Safemode, gets till mup.sys and them reboots again
                « Reply #28 on: October 02, 2008, 01:39:06 PM »
                Thanks

                I have ben a great help

                Thank you again
                Jon