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Author Topic: Printer won't work after installing new security on computer  (Read 2845 times)

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coachlizard

    Topic Starter


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    Printer won't work after installing new security on computer
    « on: October 24, 2008, 10:32:34 PM »
    I recently updated my computer security by installing the newer version of the system I already had.  I went from Mcafee Internet Security Suite 2007 to Mcafee Internet Security Suite 2009.  Everything is great with my computer but it seems that ever since I installed the update my printer won't print any more.  When I hit print I get an hourglass symbol that doesn't ever change.  I have checked the printer while it is unattached to the computer and the nozzle print comes out perfectly.  Does anyone have any ideas for me?  I need my printer to work soon.  Thanks for any help you can send my way.

    senthilvalli



      Intermediate

      Re: Printer won't work after installing new security on computer
      « Reply #1 on: October 24, 2008, 11:10:36 PM »
      can you try self test your printer?

      coachlizard

        Topic Starter


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        Re: Printer won't work after installing new security on computer
        « Reply #2 on: October 25, 2008, 10:12:22 AM »
        Yes, I tested it after disconnecting from my computer and I got a perfect nozzle check.

        BC_Programmer


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        Re: Printer won't work after installing new security on computer
        « Reply #3 on: October 25, 2008, 10:57:19 AM »
        have you tried reinstalling the printer software?
        I was trying to dereference Null Pointers before it was cool.

        coachlizard

          Topic Starter


          Rookie

          Re: Printer won't work after installing new security on computer
          « Reply #4 on: October 25, 2008, 05:11:05 PM »
          well I solved the problem!  I got in contact with Mcafee and told them I thought the new program might be the problem.  I worked online with a tech through  live chat and he walked me through some different steps and voila the computer recognizes my printer again.  Thanks for trying to help.