Author Topic: Windows update is not working. (Read 26126 times)

Sammel · « **on:** October 24, 2008, 09:42:18 AM »

I have Windows Xp Pro sevice pack 3.
When I use Internet Explorer to go Windows Update site it opens only white empty page.
That white page has some source code:

Quote

<HTML>
<HEAD>
<META HTTP-EQUIV="PICS-Label" CONTENT='(PICS-1.1 "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server" by "[email protected]" r (n 0 s 0 v 0 l 0))'>
<META name="description" content="The Microsoft Windows Update Consumer site provides critical updates, security fixes, software downloads, and Microsoft Windows Hardware Quality Lab (WHQL) device drivers for your Windows operating system and Internet Explorer browser.">
<META name="keywords" content="windows update consumer site, update, updates, hotfix, QFE, patch, patches, fix, fixes, features, Microsoft, TechNet, download, downloads, service, services, software, service pack, service packs, windows 2000, win2k, windows 98, 95, ME, Millennium, Internet, Internet Explorer, support, network, administrator, technology, tech, Security, Security Bulletin, security vulnerability, critical, critical updates, security update, outlook, Outlook Express, Windows NT 4.0, windowsnt, windows nt , interoperability, vulnerability, technical, y2k, year2000, year 2000, resource guide, maintenance, planning, exchange, maintain, networking, migration, resource kit, support, help, dialup, migration, windows media player">
<TITLE>Microsoft Windows Update</TITLE>
<script Language="javascript">
var curSite = 3;
</script>
<script Language="javascript" Src="redirect.js"></script>
</HEAD>
<NOFRAMES>You have tried to visit Windows Update with a browser that does not support Frames or ActiveX® technology. To learn more about browsers that do support these technologies, please visit the <B>Microsoft Web site.</NOFRAMES>
<NOSCRIPT>
<FONT FACE="Verdana, Arial, Helvetica" SIZE="3">
<p>
<FONT color=#000080 face="" size=5>Windows Update</FONT> is the online extension of Windows that helps you get the most out of your computer.
</p>
<p>
Windows Update uses ActiveX Controls and active scripting to display content correctly and to determine which updates apply to your computer.

Tell me about active scripting and ActiveX controls
</p>
<p>To view and download updates for your computer, Windows Update should be listed as a Trusted Site in Internet Explorer.</p>
<p>To add Windows Update to the trusted sites zone:
<ol>
<li>On the Tools menu in Internet Explorer, click Internet Options.
<li>Click the Security tab.
<li>Click the Trusted Sites icon, and then click Sites...
<li>Uncheck the "require server verification" checkbox.
<li>Make sure the following URLs are listed in the Web Sites list box:
<ul>
<li>http://*.windowsupdate.microsoft.com
<li>http://*.windowsupdate.com
</ul>
</li>
</ol>
Note: If you need to add a URL to the Web Sites list and the Add button is disabled, contact your system administrator.
</p>
<CENTER>
<A HREF="http://www.microsoft.com/info/cpyright.htm" target=_top><FONT color= #00319C>© 2003 Microsoft Corporation. All rights reserved. Terms of Use</FONT>[/url].<BR>
</CENTER>
</FONT>
</NOSCRIPT>
</HTML>

Other pages work as they should.
If I go to Windows update using Firefox, I get page saying I should IE 7...
I am not sure but I think that I get automatical updates normally.
I have tried to add Windows update to trusted site but it didn't help.

What should I do to fix it?

DaveLembke · « **Reply #1 on:** October 24, 2008, 01:01:17 PM »

I'd install the JRE ( Java Runtime Environment ) from http://java.sun.com/javase/downloads/index.jsp ( sun microsystems ). Your system may be lacking java script support.

Sammel · « **Reply #2 on:** October 24, 2008, 01:50:55 PM »

Java works in my Firefox, but should try intalling it anyway?

Broni · « **Reply #3 on:** October 24, 2008, 06:24:08 PM »

Quote

To view and download updates for your computer, Windows Update should be listed as a Trusted Site in Internet Explorer.To add Windows Update to the trusted sites zone:
On the Tools menu in Internet Explorer, click Internet Options.
Click the Security tab.
Click the Trusted Sites icon, and then click Sites...
Uncheck the "require server verification" checkbox.
Make sure the following URLs are listed in the Web Sites list box:
http://*.windowsupdate.microsoft.com
http://*.windowsupdate.com

Sammel · « **Reply #4 on:** October 25, 2008, 03:16:14 AM »

I have them as trusted, but it didn't help.

I also noticed someting: If I go to Windows update with Firefox having User Agent Switcher on ( It makes my browser say that it is IE 7) i get same white empty page. But if I have User Agent Switcher off, i get normal page saying that I should use IE 7.

Broni · « **Reply #5 on:** October 25, 2008, 09:35:25 AM »

Do you have ActiveX set like this:

Sammel · « **Reply #6 on:** October 25, 2008, 01:01:05 PM »

Where can I find those? Somewhere in IE:s settings?

Broni · « **Reply #7 on:** October 25, 2008, 01:11:39 PM »

Tools>Internet Options>Security tab>Custom level button.

Sammel · « **Reply #8 on:** October 26, 2008, 03:59:59 AM »

I have it like this.

Broni · « **Reply #9 on:** October 26, 2008, 09:31:11 AM »

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
Click on Download HijackThis Installer
Post HijackTHis log.

Sammel · « **Reply #10 on:** October 26, 2008, 10:59:11 AM »

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:59:53, on 26.10.2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure\Common\FSMA32.EXE
C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure\Common\FSMB32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\F-Secure\Common\FCH32.EXE
C:\Program Files\F-Secure\Common\FAMEH32.EXE
C:\Program Files\F-Secure\Anti-Virus\fsqh.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\F-Secure\FSAUA\program\fsaua.exe
C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
C:\Program Files\F-Secure\Anti-Virus\fssm32.exe
C:\Program Files\F-Secure\Common\FSM32.EXE
C:\Program Files\NetMeter\NetMeter.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Folding@Home\winFAH.exe
C:\Documents and Settings\Sam\Käynnistä-valikko\Ohjelmat\Käynnistys \Uptime.exe
C:\Program Files\Xfire\xfire.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\F-Secure\Anti-Virus\fsav32.exe
C:\Program Files\F-Secure\FSGUI\fsguidll.exe
C:\Program Files\Folding@Home\FahCore_82.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.fi
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Linkit
O2 - BHO: Adobe PDF Reader -linkkiavustaja - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [C:\Program Files\NetMeter\NetMeter.exe] C:\Program Files\NetMeter\NetMeter.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Folding@Home 5.03.lnk = ?
O4 - Startup: Uptime.exe
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: Vie Microsoft E&xceliin - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O15 - Trusted Zone: http://www.google.fi
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/prod.../gp.cab
O18 - Protocol: hddlife - {BD758015-47D9-477A-8873-4B688A2BC0E2} - "C:\Program Files\Common Files\BinarySense\hlAPP.dll" (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\F-Secure\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure\Common\FSMA32.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 6275 bytes

Broni · « **Reply #11 on:** October 26, 2008, 11:58:01 AM »

The log is clean.
Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same thing?

Sammel · « **Reply #12 on:** October 26, 2008, 01:36:56 PM »

Yes, same thing.

Broni · « **Reply #13 on:** October 26, 2008, 02:25:00 PM »

Did you: Uncheck the "require server verification" checkbox

If you did, in IE, go Tools>Internet Options>Advanced tab, click on "Reset" button.
Restart computer.

Do you use router?

Sammel · « **Reply #14 on:** October 28, 2008, 08:11:30 AM »

I have HomePNA (Housing community shares one ADLS connection with it to everyone).
So i assume that there must be router in data center.

Broni · « **Reply #15 on:** October 28, 2008, 05:38:21 PM »

Quote

Did you: Uncheck the "require server verification" checkbox

If you did, in IE, go Tools>Internet Options>Advanced tab, click on "Reset" button.
Restart computer.

Sammel · « **Reply #16 on:** October 31, 2008, 05:24:11 AM »

I did that. It helped little.
Now the page opens. But I still have something wrong.

Quote

[Error number: 0x8DDD0004]
The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.

Internet Explorer (Add-ons Disabled) mode only prevents the use of ActiveX controls, including those used by the Microsoft Update website. To get updates using this browser mode, you need to turn on Automatic Updates on your computer or visit the Windows Update website.

If these steps don’t work, try visiting the site later or using the resources provided below

I tried refreshing and restarting and deleting Temorary Internet Files.
Should I still do someting to IE settings?

killerb255 · « **Reply #17 on:** October 31, 2008, 08:11:44 AM »

Quote from: Sammel on October 28, 2008, 08:11:30 AM

I have HomePNA (Housing community shares one ADLS connection with it to everyone).
So i assume that there must be router in data center.

I'm wondering if that router has certain ports blocked...

Sammel · « **Reply #18 on:** October 31, 2008, 08:22:37 AM »

My older computer has same kind of connection and in it Windows update works as it should. If it is about router wouldn't it effect both computers?

killerb255 · « **Reply #19 on:** October 31, 2008, 08:41:22 AM »

Quote from: Sammel on October 31, 2008, 08:22:37 AM

My older computer has same kind of connection and in it Windows update works as it should. If it is about router wouldn't it effect both computers?

Good point...

One possibility down.

When did this start happening? Did this happen IMMEDIATELY after SP3 was installed? Did Windows Update work while it had SP2? Are you using IE6 or IE7? If you're using IE7, then was IE7 installed before or after SP3?

Sammel · « **Reply #20 on:** October 31, 2008, 08:54:02 AM »

It started after I reinstalled Windows. (My old hard drive broke)
But I don't think that I tried Windows Update before installing SP3.
I was still using IE 6 when I tried opening Windows update, it said I need to have IE 7.
So I downloaded it. But page didn't open with it.

When I Googled error code Windows update site gave me last time I found this:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=6acf0fe9-2379-48cd-812e-e46a9271cb03&p=1
Do you think that would help me?

I also found this: http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=36&ln=en&IsMu=False I seem to missing thing called WUWebControl. Could that be my problem?

Broni · « **Reply #21 on:** October 31, 2008, 06:48:10 PM »

You can certainly try both links. It won't hurt anything.

Sammel · « **Reply #22 on:** November 01, 2008, 04:59:48 AM »

Quote

3. Now check in IE tools\manage add-ons (Win XP SP2 only) making sure that WuWebControlClass is
enabled. (Select "Add-ons that have been used by Internet Explorer" in the "Show:" drop down list)

Both links say that I should have WuWebControlClass enabled. But I don't have it at all.
How could I get it enabled?

Broni · « **Reply #23 on:** November 01, 2008, 08:28:11 PM »

Run all those REGSVR32 commands, and see, if any of them will be unsuccessful.

Sammel · « **Reply #24 on:** November 27, 2008, 02:45:06 AM »

Hello.
I was at holiday for few weeks and didn't have time to do anything about this.
But when I tested Windows update today it worked little.
Now I get to Microsoft Genuine Advantage test.
But it says that I should accept ActiveX component. But it wont ask about it. So I can't get past that test.

What should I do now?

Broni · « **Reply #25 on:** November 27, 2008, 10:24:00 AM »

Quote

But it wont ask about it

Say again?

Sammel · « **Reply #26 on:** November 28, 2008, 04:36:10 PM »

Thing like that should appear and ask about ActiveX ( I don't know what it is called in English)
The page says that ActiveX must accepted before Windows Genuine test can be done.
But nothing happens. IE doesn't ask about ActiveX.

Broni · « **Reply #27 on:** November 28, 2008, 06:03:52 PM »

In IE, go Tools>Internet Options>Security tab, click on "Custom level" button.
Make sure, that your ActiveX settings look like this:

Sammel · « **Reply #28 on:** November 30, 2008, 04:47:44 AM »

I did that but it didn't help. But I used troubleshooting.
It gave following results:

All with green text are ok.
But "ActiveX for checking Windows" is not loaded.

Things that are ok are:
Active command lines are enabled.
Show pictures is enabled.
Computers time and date are right.
Cookies are enabled.
ActiveX components are enabled.
ActiveX for checking Office is loaded.
ActiveX for check guide is loaded.

Does that mean I have still something wrong with ActiveX settings?
I tried to make them to look like same as picture you gave. But I could have made mistake translating them.

I just figured out how I can get this page in English.

This is page that wont ask about ActiveX.

patio · « **Reply #29 on:** November 30, 2008, 08:18:28 AM »

Have you DLoaded the WGA tool and installed it ? ?
This may be the missing piece...

Sammel · « **Reply #30 on:** December 04, 2008, 07:55:45 AM »

I don't think so. What is it?

Broni · « **Reply #31 on:** December 04, 2008, 06:24:57 PM »

http://www.microsoft.com/genuine/ProgramInfo.aspx?displaylang=en&tab=Overview

fgdn17 · « **Reply #32 on:** December 05, 2008, 10:14:18 AM »

what is windowsupdate.log telling you?

?

and/or post here for others to look at...

Good Luck

Sammel · « **Reply #33 on:** December 09, 2008, 09:32:08 AM »

I suppose that this is right log.
http://www.2shared.com/file/4424452/25e4a0a0/WindowsUpdate.html

I looked at it, but I didn't find anything wrong.
Do you see anything in it?

Computer Hope Forum

News:

Author Topic: Windows update is not working. (Read 26126 times)

Sammel

DaveLembke

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

killerb255

Sammel

killerb255

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

Broni

Sammel

patio

Sammel

Broni

fgdn17

Sammel