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Author Topic: [SOLVED] Cannot Boot in Safe Mode and various other problems  (Read 14004 times)

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O2xDees510

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    [SOLVED] Cannot Boot in Safe Mode and various other problems
    « on: November 27, 2008, 03:16:03 PM »
            Information:
    • Dell Dimension 8400
    • Windows XP Home Edition; Service Pack 3
    • Intel Pentium 4 Processor
    • [Do not have RAM or Hard Drive Info on hand]
    • Security Software: AVG, SpyBot S&D, CCleaner

    I'm typing this from my laptop since I can no longer properly use my PC until resolve. I cannot describe my problem in one or several sentences but here are the major events to happen on my computer in the past 2 days:

    1. Ran a windows sysinternals SID generator and changed to a custom SID for windowblinds software.
    2. Computer rebooted and proceeded to administrator's desktop, but no taskbar or icons appeared nor could I right click with the mouse to bring up options. I could however use the task manager to open programs, browse the internet, etc.
    3. Used system restore to 'reroll' to the day before.
    4. Taskbar and icons are back, but now denied access to 'My Documents' folder on the hard drive due to permission settings somehow being relocated on an NTFS volume.
    5. Rebooted in safe mode, and gained administrative ownership of 'My Documents' folder---followed these instructions
    6. Rebooted in normal mode and still denied access and at some point ran PC in 'Last good configuration.'
    7. Received this message when attempt to log-on on what is now factory default log-on screen: "Windows cannot load the user's profile but has logged you on with the default profile for the system."
    8. Reboot in normal mode, but access still denied, and cannot click 'all programs' on start bar, access still denied to 'My Documents, but can use task manager to open what few programs that aren't located in 'My Documents,' and browse the internet.
    9. Reboot in safe mode but mouse and keyboard become inactive at factory default log-on screen---every time.
    10. Continue to do 8 and 9 in hopes of something changing but same results.

    If more system information or any other recollection of events are needed, I will try my best to provide.

    Cheers
    !
    x
    « Last Edit: November 27, 2008, 10:26:29 PM by O2xDees510 »

    JJ 3000



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    Re: Cannot Boot in Safe Mode and various other problems
    « Reply #1 on: November 27, 2008, 04:03:04 PM »
    You are running two anti-virus programs. Two are as bad, if not worse, than none at all. I would remove mcaffe. I've heard a lot of bad things about it.
    Save a Life!
    Adopt a homeless pet.
    http://www.petfinder.com/

    O2xDees510

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      Rookie

      Re: Cannot Boot in Safe Mode and various other problems
      « Reply #2 on: November 27, 2008, 06:26:09 PM »
      Thanks for your comment, but that's not the problem seeing that I have been running both software for months without problems.

      JJ 3000



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      Re: Cannot Boot in Safe Mode and various other problems
      « Reply #3 on: November 27, 2008, 07:10:36 PM »
      You can lead a horse to water but you cant make him drink
      Save a Life!
      Adopt a homeless pet.
      http://www.petfinder.com/

      Broni


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      Re: Cannot Boot in Safe Mode and various other problems
      « Reply #4 on: November 27, 2008, 07:38:04 PM »
      Quote
      that's not the problem seeing that I have been running both software for months
      As JJ 3000 said, two AVs running at the same time is a problem waiting to happen. You don't have to see problem next day.

      O2xDees510

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        Re: Cannot Boot in Safe Mode and various other problems
        « Reply #5 on: November 27, 2008, 07:50:50 PM »
        Well, what if I said I made a mistake and was only running AVG, how would I go about fixing my problem?

        Broni


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        Re: Cannot Boot in Safe Mode and various other problems
        « Reply #6 on: November 27, 2008, 07:55:26 PM »
        What if I said, I was Bill Gates?
        Look, we have no time here to play games.
        Two AV programs is NO-GO. Period.
        If you know better, keep them.
        If you want to remove one, we'll go from there.

        O2xDees510

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          Re: Cannot Boot in Safe Mode and various other problems
          « Reply #7 on: November 27, 2008, 08:02:22 PM »
          Quote
          If you want to remove one, we'll go from there.
          I simply made a mistake and am only running AVG on the faulty computer.

          Broni


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          Re: Cannot Boot in Safe Mode and various other problems
          « Reply #8 on: November 27, 2008, 08:30:54 PM »
          Download HijackThis:
          http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
          Click on Download HijackThis Installer
          Post HijackTHis log.

          O2xDees510

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            Re: Cannot Boot in Safe Mode and various other problems
            « Reply #9 on: November 27, 2008, 08:52:33 PM »
            Quote
            Logfile of Trend Micro HijackThis v2.0.2
            Scan saved at 10:47:04 PM, on 11/27/2008
            Platform: Windows XP SP3 (WinNT 5.01.2600)
            MSIE: Internet Explorer v7.00 (7.00.6000.16735)
            Boot mode: Normal

            Running processes:
            C:\WINDOWS\System32\smss.exe
            C:\WINDOWS\system32\winlogon.exe
            C:\WINDOWS\system32\services.exe
            C:\WINDOWS\system32\lsass.exe
            C:\WINDOWS\system32\svchost.exe
            C:\WINDOWS\System32\svchost.exe
            C:\WINDOWS\system32\spoolsv.exe
            C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
            C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
            C:\PROGRA~1\AVG\AVG8\avgfws8.exe
            C:\Program Files\Bonjour\mDNSResponder.exe
            C:\WINDOWS\system32\HPZipm12.exe
            C:\WINDOWS\system32\svchost.exe
            C:\Program Files\Viewpoint\Common\ViewpointService.exe
            C:\WINDOWS\system32\svchost.exe
            C:\PROGRA~1\AVG\AVG8\avgam.exe
            C:\PROGRA~1\AVG\AVG8\avgrsx.exe
            C:\PROGRA~1\AVG\AVG8\avgnsx.exe
            C:\Program Files\iPod\bin\iPodService.exe
            C:\WINDOWS\Explorer.EXE
            C:\WINDOWS\system32\ctfmon.exe
            C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
            C:\Program Files\iTunes\iTunesHelper.exe
            C:\PROGRA~1\AVG\AVG8\avgtray.exe
            C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
            C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
            C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

            R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
            R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
            R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
            R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
            R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
            O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
            O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
            O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
            O2 - BHO: (no name) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
            O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file)
            O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
            O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
            O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
            O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
            O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
            O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
            O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
            O4 - HKCU\..\Run: [P2kAutostart] V330
            O4 - HKCU\..\Run: [ViStart] C:\Program Files\ViStart\ViStart.exe
            O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
            O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
            O4 - HKCU\..\Run: [ViOrb] C:\Program Files\ViOrb\ViOrb.exe
            O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
            O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
            O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
            O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
            O4 - Global Startup: Post-it® Digital Notes.lnk = ?
            O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
            O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
            O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
            O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
            O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
            O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
            O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
            O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
            O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
            O17 - HKLM\System\CCS\Services\Tcpip\..\{85CF1E87-644C-49D6-8006-9EFCA7B969A1}: NameServer = 24.25.5.150,24.25.5.149
            O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
            O20 - AppInit_DLLs: avgrsstx.dll
            O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
            O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
            O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
            O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
            O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
            O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
            O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
            O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
            O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
            O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
            O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

            --
            End of file - 6480 bytes

            By the way: as I am logged in on windows default profile a message saying something along the lines of 'Cannot find desktop'... user profile is located in 'my documents' which I am denied access to.

            Broni


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            Re: Cannot Boot in Safe Mode and various other problems
            « Reply #10 on: November 27, 2008, 09:14:35 PM »
            I don't see one click solution here, since we may have several issues here, or at least we have to eliminate some possibilities.
            I can't be sure, how operable your computer is, so let me know, if you have any problems with performing tasks listed below.

            1. The log looks clean malware-wise, but I can see some McAfee leftovers (O2 entries). Run McAfee Consumer Product Removal Tool: http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

            2. Not critical now, but...
            You need to update Java:
            http://java.sun.com/javase/downloads/index.jsp
            Java Runtime Environment (JRE) 6 Update 10
            Uninstall all previous versions of Java through Add\Remove.
            Do it only, if you can.

            3. Go Start>Run (Start Search in Vista), type in:
            msconfig
            Click OK (hit Enter in Vista).

            Click on Startup tab.
            Click Disable all

            Click Services tab.
            Put checkmark in Hide all Microsoft services
            Click Disable all.

            Click OK.
            Restart computer in Normal Mode.

            See, if it changes anything.


            O2xDees510

              Topic Starter


              Rookie

              Re: Cannot Boot in Safe Mode and various other problems
              « Reply #11 on: November 27, 2008, 09:34:03 PM »
              The faulty user profile will not let me download anything from the internet so I created another account and downloaded both software and moved startup files to shared folder. Logged back onto the faulty user profile and could not run either startup files. I also followed the rest of your instructions, but just as expected, nothing happened.

              I believe this is what we must first focus on in order to fix the underlying problems.
              1. Gain access and ownership to main user profile---'David'---which is located in 'documents and settings' on harddrive which was modified as NTFS volume.
              2. Run safemode without it failing.

              Broni


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              Re: Cannot Boot in Safe Mode and various other problems
              « Reply #12 on: November 27, 2008, 09:46:55 PM »
              Yeah, your old profile may be corrupt.
              Operate from new profile, and try to move your data from old profile to new one: http://support.microsoft.com/kb/811151

              O2xDees510

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                Re: Cannot Boot in Safe Mode and various other problems
                « Reply #13 on: November 27, 2008, 09:48:42 PM »
                I've already tried that. When I tried to paste old profile into new one, I was still denied access. Also, I can't select files excluding Old_profile extensions .dat, .dat.log, and .ini because I can't get into it in the first place----access denied.

                Broni


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                Re: Cannot Boot in Safe Mode and various other problems
                « Reply #14 on: November 27, 2008, 09:55:01 PM »
                What about trying same thing from Safe Mode?
                I'm aware of:
                Quote
                Reboot in safe mode but mouse and keyboard become inactive
                Are they USB devices?
                If so, can you try PS/2 stuff?