Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Freezing during startup  (Read 1236 times)

0 Members and 1 Guest are viewing this topic.

takemoney

    Topic Starter


    Starter

    Freezing during startup
    « on: December 13, 2008, 06:44:18 PM »
    Hi,

    I have a Compaq Presario C300 Notebook. Last week I seemed to have been infected with spyware and/or a virus. Sorry I'm not really a big computer wiz. I downloaded Avast virus protector and I think the other thing was called Spy Bot. They have been detecting viruses and Spybot throughout the week and supposedly deleting them. My computer has been running a little slower lately also, and its about 2 years old.

    Today I started up my computer and left for about 5 minutes, when I come back both Avast and Spybot popped up saying they found something, but my computer was frozen so I held down the power button for a few seconds to turn it off. When I turned it back on it gets past the Microsoft Windows XP black page or whatever, and then it shows my default background and it will not load from there. I can move my mouse around but cannot left click or "ctrl alt delete" or anything else.

    Any help will be greatly appreciated.

    Thanks.

    Carbon Dudeoxide

    • Global Moderator

    • Mastermind
    • Thanked: 168
      • Yes
      • Yes
      • Yes
    • Certifications: List
    • Experience: Guru
    • OS: Mac OS
    Re: Freezing during startup
    « Reply #1 on: December 13, 2008, 06:49:29 PM »
    Can you try to get into the computer via Safe Mode?

    What Operating System?

    takemoney

      Topic Starter


      Starter

      Re: Freezing during startup
      « Reply #2 on: December 13, 2008, 06:53:47 PM »
      I did just get into Safe Mode. I tired earlier but I must not have clicked F8 fast enough. I guess my operating system is Windows XP Media Center Edition? Right now my computer is stuck on a black screen with "Safe Mode" in all 4 corners of the screen and "Microsoft (R) Windows XP (R) (Build and a bunch of letters and numbers".

      Carbon Dudeoxide

      • Global Moderator

      • Mastermind
      • Thanked: 168
        • Yes
        • Yes
        • Yes
      • Certifications: List
      • Experience: Guru
      • OS: Mac OS
      Re: Freezing during startup
      « Reply #3 on: December 13, 2008, 06:56:18 PM »
      You can't see the desktop at all?

      Do you have the Windows XP CD?

      takemoney

        Topic Starter


        Starter

        Re: Freezing during startup
        « Reply #4 on: December 13, 2008, 06:58:45 PM »
        Nope just a black background right now. And I do not have the CD with me at the moment.

        Carbon Dudeoxide

        • Global Moderator

        • Mastermind
        • Thanked: 168
          • Yes
          • Yes
          • Yes
        • Certifications: List
        • Experience: Guru
        • OS: Mac OS
        Re: Freezing during startup
        « Reply #5 on: December 13, 2008, 07:01:09 PM »
        If you get the Windows XP Media Center CD, you will need to perform a Repair Install:
        http://www.michaelstevenstech.com/XPrepairinstall.htm

        None of your personal files will be affected. Repair installs only 'repairs' the system files needed to boot into the OS.

        takemoney

          Topic Starter


          Starter

          Re: Freezing during startup
          « Reply #6 on: December 13, 2008, 07:08:33 PM »
          Okay, hopefully the CD is at my parents house, I will be able to get it in a couple days. Thanks a ton for the help I really appreciate it.

          Peace out.


          Carbon Dudeoxide

          • Global Moderator

          • Mastermind
          • Thanked: 168
            • Yes
            • Yes
            • Yes
          • Certifications: List
          • Experience: Guru
          • OS: Mac OS
          Re: Freezing during startup
          « Reply #7 on: December 13, 2008, 07:16:20 PM »
          All right. ;)

          Once you get the OS back up and running, chances are you will still be infected with a virus.

          If so, I suggest starting here and posting in our Computer Virus and Spyware Section.
          http://www.computerhope.com/forum/index.php/topic,46313.0.html