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Author Topic: vista errors/oxc0000098/ntoskrnl.exe  (Read 13532 times)

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pendel

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    vista errors/oxc0000098/ntoskrnl.exe
    « on: February 15, 2009, 04:57:06 PM »
     
    I installed SP1 via my normal scheduled updates, as i have been doing since
    installation. When the system rebooted, there was an error   
    , so i now cannot boot my computer. I get the following message:-

    File:   ntoskrnl.exe
    Status: 0xc0000098

    Windows failed to load because a required file is missing or corrupt.

    It will not even start by last known good configuration or safe mode.

    Using the repair option on the install disc, brings this back to repaired state but after another automatic update it goes back to the same condition where i have to do this same thing all over again then it updates again and the problem cycles on

    Any help would be greatly appreciated





    Broni


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    Re: vista errors/oxc0000098/ntoskrnl.exe
    « Reply #1 on: February 15, 2009, 05:05:29 PM »
    You're saying, it happens every time, you install SP1?

    Navigate to: C:\Windows\Minidump folder.
    If you see any .dmp files, zip all of them, and attach zipped file to your next reply.


    pendel

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      Re: vista errors/oxc0000098/ntoskrnl.exe
      « Reply #2 on: February 15, 2009, 05:45:14 PM »
      hi broni,
      i dont really know whats being updated each time but the last update was about ten updates, which get wiped off each time this happens....i hope i did this post with zipfile right

      [attachment deleted by admin]

      Broni


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      Re: vista errors/oxc0000098/ntoskrnl.exe
      « Reply #3 on: February 15, 2009, 06:25:24 PM »
      OK. It took a while, because of number of dump files.
      It looks like we have some serious issues here.
      Basically, each crash lists different system file being at fault:
      csrss.exe
      volsnap.sys
      ntkrpamp.exe (3)
      Ntfs.sys
      win32k.sys
      svchost.exe
      ecache.sys (2)

      We either have some serious system files corruption, or some hardware problem.
      Let's start with some tests:
      1. Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287
      2. Run Windows Memory Diagnostics Tool: http://www.geekstogo.com/forum/Windows-Memory-Diagnostic-Tool-t177564.html

      pendel

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        Re: vista errors/oxc0000098/ntoskrnl.exe
        « Reply #4 on: February 16, 2009, 05:48:14 AM »
        i'm sorry ive been to these sites but dont know which or what exactly to download from the lists, also i ran a memory test from my computer and it said all was fine, i have had an e-mail from microsoft asking me to perfom these tasks but dont feel confident that i know what i'm doing

         Note: A computer may store more than one copy of Windows Vista. Please highlight the one which encounters issues. The order of the items in the dialog-box is identical with the one on the boot menu.
         

        5. In the dialog box titled "System Recovery Options", click "Command Prompt" and run the following commands:
         
        cd    C:
        del   C:\windows\system32\drivers\pcmcia.sys*
        del   C:\windows\system32\drivers\1394bus.sys
        del   C:\windows\system32\drivers\ohci1394.sys
        del   C:\windows\system32\driverstore\filerepository\pcmcia.infblablabla*
        del   C:\windows\system32\driverstore\filerepository\1394.infblablabla
        del   C:\windows\system32\driverstore\filerepository\sdbus.infblablabla*
        del   C:\windows\inf\sdbus.inf*
        del   C:\windows\inf\sdbus.PNF*
         
        By performing these steps, the personal profile on the hard drive will not be affected

        Broni


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        Re: vista errors/oxc0000098/ntoskrnl.exe
        « Reply #5 on: February 16, 2009, 10:31:55 AM »
        An email from Micro$oft? M$ doesn't send any emails. You need to tell us more about that email.
        As for tests...
        ...did you run Windows Memory Diagnostics Tool: http://www.geekstogo.com/forum/Windows-Memory-Diagnostic-Tool-t177564.html?
        ...hard drive test...I'll help you out here, but we need to know, what hard drive you have...

        Download, and install Everest: http://www.majorgeeks.com/download4181.html
        Open it, click Computer, then Summary.
        In upper menu, go Report>Quick Report-Summary
        Save it in text file, and paste it in your next post.
        Don't include anything under the line Debug - PCI

        pendel

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          Re: vista errors/oxc0000098/ntoskrnl.exe
          « Reply #6 on: February 16, 2009, 12:04:38 PM »
          i dont know if this is right but am trying. never done this before

          [attachment deleted by admin]

          Broni


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          Re: vista errors/oxc0000098/ntoskrnl.exe
          « Reply #7 on: February 16, 2009, 12:09:39 PM »
          Quote
          ...did you run Windows Memory Diagnostics Tool: http://www.geekstogo.com/forum/Windows-Memory-Diagnostic-Tool-t177564.html?

          --------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

              Version                                           EVEREST v2.20.405
              Homepage                                          http://www.lavalys.com/
              Report Type                                       Quick Report
              Computer                                          DEL-PC
              Generator                                         Del
              Operating System                                  Microsoft Windows Vista Home Edition 6.0.6000 (WinVista Beta)
              Date                                              2009-02-16
              Time                                              18:56


          --------[ Summary ]-----------------------------------------------------------------------------------------------------

              Computer:
                Computer Name                                     DEL-PC
                DirectX                                           4.09.00.0904 (DirectX 9.0c)
                Operating System                                  Microsoft Windows Vista Home Edition
                OS Service Pack                                   -
                User Name                                         Del

              Motherboard:
                BIOS Type                                         AMI (07/24/08)
                Communication Port                                Communications Port (COM1)
                CPU Type                                          2x , 2400 MHz (7 x 343)
                Motherboard Chipset                               Unknown
                Motherboard Name                                  Unknown
                System Memory                                     3200 MB

              Display:
                Video Adapter                                     NVIDIA GeForce 7100 / NVIDIA nForce 630i
                Video Adapter                                     NVIDIA GeForce 7100 / NVIDIA nForce 630i
                Monitor                                           Generic PnP Monitor [NoDB]  (F5UC5A0137396)

              Multimedia:
                Audio Adapter                                     High Definition Audio Controller [NoDB]

              Storage:
                IDE Controller                                    Standard Dual Channel PCI IDE Controller
                IDE Controller                                    Standard Dual Channel PCI IDE Controller
                SCSI/RAID Controller                              Microsoft iSCSI Initiator
                Floppy Drive                                      Floppy disk drive
                Disk Drive                                        MAXTOR STM3500320AS ATA Device  (465 GB, IDE)
                Optical Drive                                     Optiarc DVD RW AD-7201S ATA Device
                SMART Hard Disks Status                           OK

              Partitions:
                C: (NTFS)                                         476937 MB (360912 MB free)

              Input:
                Keyboard                                          HID Keyboard Device
                Mouse                                             HID-compliant mouse
                Mouse                                             Microsoft PS/2 Mouse

              Network:
                Network Adapter                                   NVIDIA nForce 10/100 Mbps Ethernet  (192.168.1.101)

              Peripherals:
                Printer                                           Microsoft XPS Document Writer
                USB1 Controller                                   Standard OpenHCD USB Host Controller [NoDB]
                USB2 Controller                                   Standard Enhanced PCI to USB Host Controller [NoDB]
                USB Device                                        Digidesign Mbox 2 Audio Driver
                USB Device                                        Digidesign Mbox 2 Firmware Updater
                USB Device                                        Digidesign Mbox 2 Midi Driver
                USB Device                                        Evolution MK-449C USB Driver
                USB Device                                        USB Composite Device
                USB Device                                        USB Composite Device
                USB Device                                        USB Composite Device
                USB Device                                        USB Human Interface Device
                USB Device                                        USB Human Interface Device

          Broni


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          Re: vista errors/oxc0000098/ntoskrnl.exe
          « Reply #8 on: February 16, 2009, 12:12:45 PM »
          Disk Drive  MAXTOR STM3500320AS ATA Device  (465 GB, IDE)

          From here: http://www.tacktech.com/display.cfm?ttid=287#maxtor, get Maxtor PowerMax v4.23


          pendel

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            Re: vista errors/oxc0000098/ntoskrnl.exe
            « Reply #9 on: February 16, 2009, 12:57:10 PM »
            hi broni
            ive downloaded Maxtor v4.23, but did not run the memory check from the website you posted, this looks a little complicated

            Broni


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            Re: vista errors/oxc0000098/ntoskrnl.exe
            « Reply #10 on: February 16, 2009, 01:03:37 PM »
            Print it out, read couple of times, proceed slowly, and I assure you, it won't be complicated.
            You may try it, or spend some bucks in computer shop. It's up to you.

            pendel

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              Re: vista errors/oxc0000098/ntoskrnl.exe
              « Reply #11 on: February 16, 2009, 03:01:06 PM »
              well after several attempts this was a failure i got as far as burning the diagnostic material onto disk to boot system but after switching of computer then back on with the disk in the drive nothing happened, it just started up into windows, LOL....looks like I'm gonna be spending Bucks at the shop.

              Broni


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              Re: vista errors/oxc0000098/ntoskrnl.exe
              « Reply #12 on: February 16, 2009, 03:25:03 PM »
              You're doing fine.
              You need to access computer BIOS, and change boot order, so CD drive is listed before hard drive.

              pendel

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                Re: vista errors/oxc0000098/ntoskrnl.exe
                « Reply #13 on: February 16, 2009, 04:00:49 PM »
                now you,ve totally lost me, i went in bios from the windows vista disc  to reinstate vista by going into a box that said repair computer, run memory test. [which i did] or total reinstall. bios. after getting the errors but how i get there now is beyond me,and what to do when i'm there? oh boy!

                hey Broni go easy on me i'm not a technogeek........LOL

                Broni


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                Re: vista errors/oxc0000098/ntoskrnl.exe
                « Reply #14 on: February 16, 2009, 04:37:02 PM »
                Quote
                i went in bios from the windows vista disc
                No, no.
                What computer brand, and model is it?
                When you start the computer, at the bottom of the screen, you'll see:
                Press some key to enter setup
                You have to press THAT key to enter BIOS.

                You'll see something like this:



                Then you'll have to find boot section: