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Author Topic: Please help me. Laptop Keeps Freezeing  (Read 3308 times)

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Alrainya

    Topic Starter


    Greenhorn

  • I Need Help Please
    Please help me. Laptop Keeps Freezeing
    « on: March 04, 2009, 02:10:36 PM »
    I need help with my laptop
    Its A Gateway Model Number MA8
    ML6732
    Screenshot of Computer Info
    All my Anti-Virus, ANti- Spy and Anti Adware programs scans came up clean.
    Everything is Up to date
    Screen of my Start up Config
    THe last one you cant see is ESET smart security for NOD 32 my ANTI-Virus
    My laptop is used for internet surfing with my music in the background and doing my art commissions in which i use Adobe Photoshop CS3 Extended, Opencanvas 4.5Eplus, and Corel Painter 10
    everything was working fine till about Feb 10th.
    My windows is so slow and laggy, it freezes often.
    I can go into safe mode and it wont freeze. HOwever i just cant stay in safe mode all the time.
    I tired System restore but no results (even did a date a few months back)
    I haven't downloaded anything.
    I use Firefox (newest one out)
    My Ram is Fine I only use about 15% of it at any given time
    I have no idea why all this is happening, it gets so bad that the computer froze 4 times while just typing this sentence alone.
    Pastebin of my PC info
    HELP?
    If you need any more Info please tell me This is a gather of info i have given others in hopes of helping me but they normally ignore me after all this

    dahlarbear



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      Re: Please help me. Laptop Keeps Freezeing
      « Reply #1 on: March 04, 2009, 05:55:24 PM »
      everything was working fine till about Feb 10th.
      My windows is so slow and laggy, it freezes often.
      I can go into safe mode and it wont freeze. HOwever i just cant stay in safe mode all the time.
      I tired System restore but no results (even did a date a few months back)

      1.  Is the system slow and laggy in "Safe Mode"?  Is it slow and laggy in "Normal" mode if you're not connected to the internet?

      2.  Process Explorer.  Download, unzip, and run Process Explorer.  It's a Microsoft product (previously SysInternals) so it's fine.  It will give a better idea of what processes are running and what their CPU/context switching/memory demands are.

      3.  You're probably going to need to experiment with your system's hardware/software configuration.  Possibly:
           a.  Use Process Explorer to identify who's using CPU and/or a lot of context switches.  To display "Context Switch Delta" choose "View" -> "Select Columns" -> "Process Performance" tab -> check "Context Switch Delta".

           b.  Power down and unplug all external peripherals to eliminate them as a source of your slowness.  Is it still slow and laggy?

           c.  Reduce the number of programs that automatically startup when you boot and logon by unchecking their box on Startup tab.  For test purposes uncheck the following:
               o  Windows Messenger
               o  Gmail
               o  Sprint SmartView
               o  Family Safety Client

      If you unplug from the internet uncheck the following also:
               o  Windows Defender
               o  ESET Smart Security

      Your display columns are truncated on right side...  Cannot tell what other Startup entries are.

           d.  After logon use Process Explorer to selectively kill running processes to see if performance picks up.
      « Last Edit: March 04, 2009, 06:06:46 PM by dahlarbear »

      Alrainya

        Topic Starter


        Greenhorn

      • I Need Help Please
        Re: Please help me. Laptop Keeps Freezeing
        « Reply #2 on: March 04, 2009, 06:54:26 PM »
        1. It is laggy in normal mode, NOT in safe mode, Safe mode is fine
        its laggy when im connected to the internet or not.
        I tried testing different things at start up nothing is different

        attached is the Process Explorer thing just in case

        and thats is all that is running that was in the start up window

        edit: and here is the hijackthis log as well



        [attachment deleted by admin]

        Broni


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        Re: Please help me. Laptop Keeps Freezeing
        « Reply #3 on: March 04, 2009, 07:43:22 PM »
        Go Start>Run (Start Search in Vista), type in:
        msconfig
        Click OK (hit Enter in Vista).

        Click on Startup tab.
        Click Disable all

        Click Services tab.
        Put checkmark in Hide all Microsoft services
        Click Disable all.

        Click OK.
        Restart computer in Normal Mode.

        NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
        If you use Windows firewall, you're fine.

        Alrainya

          Topic Starter


          Greenhorn

        • I Need Help Please
          Re: Please help me. Laptop Keeps Freezeing
          « Reply #4 on: March 04, 2009, 07:50:37 PM »
          Alrighty ill try that

          dahlarbear



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            Re: Please help me. Laptop Keeps Freezeing
            « Reply #5 on: March 04, 2009, 08:21:11 PM »
            Broni:  Thank you.  I don't speak Vista very well.  And I don't do "HiJackThis" logs...  Apparently you need to be a member of the "Union" (or frequent seedy web sites?).

            Alrainya:  I generally defer to Broni.  You would do well to follow his advice.  That being said; if it doesn't work out; go back to Process Explorer Window and let its System Information Window run for awhile.  Pay attention to its history graphs.  If you mouse over the "spikes" on the graph, it will tell you what process caused the spike.  See if they correlate with your "lags".  Process Explorer is your friend.  Access the window from process explorer via View -> System Information.

            When you say the computer "freezes" or "froze", does it resume on its own or do you have to reboot to use your computer?

            Cali? As in "Santiago de Cali"?

            --dahlarbear


            Broni


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            Re: Please help me. Laptop Keeps Freezeing
            « Reply #6 on: March 04, 2009, 08:30:09 PM »
            BTW...HJT log is clean, but I wanted him to run "clean boot", so we can see, if any non-M$ application may be at fault.

            dahlarbear



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              Re: Please help me. Laptop Keeps Freezeing
              « Reply #7 on: March 04, 2009, 08:37:12 PM »
              Broni:  I think she's driving the laptop pretty hard.  Any thoughts on whether you should run "Windows Defender" and "ESET Smart Security (NOD32 Anti-Virus?) concurrently?

              Broni


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              Re: Please help me. Laptop Keeps Freezeing
              « Reply #8 on: March 04, 2009, 08:39:59 PM »
              Windows Defender is not that demanding. The specs look good, but again, I wanted to see, if starting M$ only services, and startups will change anything (NOD will not run with "safe boot").

              Alrainya

                Topic Starter


                Greenhorn

              • I Need Help Please
                Re: Please help me. Laptop Keeps Freezeing
                « Reply #9 on: March 04, 2009, 09:37:00 PM »
                Ok Sorry for the long wait
                Power went out for a while ><
                (so did the internet)

                Anyway i did the "Clean boot" So far everything is fine (so far)

                when i mean when it freezes that it doesnt do anything but if i leave it alone for a little while (30secs) it;ll go back to whatever i was doing

                At the moment i havent got anything going except this Firefox window and the process explorer

                Edit: and Cali as in California ^^;

                Broni


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                Re: Please help me. Laptop Keeps Freezeing
                « Reply #10 on: March 04, 2009, 09:41:51 PM »
                Try to use it more heavily, then leave it for a few minutes untouched, and see what happens.

                Alrainya

                  Topic Starter


                  Greenhorn

                • I Need Help Please
                  Re: Please help me. Laptop Keeps Freezeing
                  « Reply #11 on: March 04, 2009, 09:49:55 PM »
                  well it hasnt froze at all since i did all that, what could it be D=
                  it seems everything is running fine now...
                  what did i disable that was causing such a huge problem D=
                  i think there was an update that day (feb10) i cant remeber what it was for but could that update been what casued the slow down?

                  Broni


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                  Re: Please help me. Laptop Keeps Freezeing
                  « Reply #12 on: March 04, 2009, 10:00:49 PM »
                  No, because what we did, we disabled all startups, and all NON-Micro$oft services, which means you have some software problem, and that's good :)
                  Now, you'll have to have some patience, and some time. Don't rush anything.
                  What you have to do is this.
                  Look back at my reply #3.
                  Go to msconfig again.
                  Click Services tab.
                  Enable (checkmark) one non-Microsoft service.
                  Restart computer.
                  Use it for a while.
                  No problem?
                  Go back to msconfig, and enable next service.
                  Restart.
                  ...and so on, until you'll find the culprit.

                  Personally, I'd start with some NOD service.

                  Alrainya

                    Topic Starter


                    Greenhorn

                  • I Need Help Please
                    Re: Please help me. Laptop Keeps Freezeing
                    « Reply #13 on: March 04, 2009, 10:07:23 PM »
                    Alrighty this might take a while xD

                    Altho my friends use nod32 as well and they never had problems with it?


                    Broni


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                    Re: Please help me. Laptop Keeps Freezeing
                    « Reply #14 on: March 04, 2009, 10:11:59 PM »
                    It doesn't matter. Every computer is different. I didn't say, it IS NOD.
                    Just take a while, and you'll find the problem.

                    Alrainya

                      Topic Starter


                      Greenhorn

                    • I Need Help Please
                      Re: Please help me. Laptop Keeps Freezeing
                      « Reply #15 on: March 04, 2009, 10:31:24 PM »
                      So far so good i have about Half of them rechecked and nothing is freezing that i know

                      Broni


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                      Re: Please help me. Laptop Keeps Freezeing
                      « Reply #16 on: March 04, 2009, 10:36:55 PM »
                      When you're done with Services, and still all good, move to Startup tab, and start enabling startups, one-by-one.