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Author Topic: Please help... computer keeps reverting to blue screen of death  (Read 4081 times)

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Doctorfunk

    Topic Starter


    Newbie

    • Experience: Experienced
    • OS: Windows XP
    Please help... computer keeps reverting to blue screen of death
    « on: January 24, 2013, 04:04:42 PM »
    I was installing McAfee and uninstalling Norton Antivirus when this happened.  Now whenever I start up my desktop, it briefly goes to my normal windows desktop screen before reverting to the blue screen.  I've tried to install McAfee during safe mode, but it doesn't install or fix the blue screen problem.

    Anyone have any suggestions?   :( :( :(

    [recovering disk space, attachment deleted by admin]

    Allan

    • Moderator

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    • Thanked: 1260
    • Experience: Guru
    • OS: Windows 10
    Re: Please help... computer keeps reverting to blue screen of death
    « Reply #1 on: January 24, 2013, 04:17:31 PM »
    First of all, McAfee makes the absolutely worst software in the world. I strongly urge you not to use it. BTW, what was wrong with Norton AV?

    As for the bsod, you may have to do this from safe mode if you can't get to your desktop:
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    Doctorfunk

      Topic Starter


      Newbie

      • Experience: Experienced
      • OS: Windows XP
      Re: Please help... computer keeps reverting to blue screen of death
      « Reply #2 on: January 24, 2013, 05:57:18 PM »
      So I did what you said... downloaded the zip file, extracted all the files and clicked on the icon.  The window popped up, but nothing was there for me to "select all" and copy.

      [recovering disk space, attachment deleted by admin]

      Allan

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      • Experience: Guru
      • OS: Windows 10
      Re: Please help... computer keeps reverting to blue screen of death
      « Reply #3 on: January 25, 2013, 05:16:11 AM »
      Okay. Have you completely uninstalled Norton? Please tell us exactly how far you got in that process (uninstall / installation of McAfee) before the problem arose.