My Internet exlorer keeps shutting down !!

[jay8962]

Hi,

yesterday I went through *censored* and back removing a virus called "spyware protect 2009". The issues linked to this virus are now gone (popups, alerts, etc) however my IE now has a popup that reads:

Internet Explorer has encountered a problem and needs to close.  We are sorry for the inconvenience.

Error signature:
AppName: iexplore.exe    AppVer: 6.0.2900.5512    ModName: unknown
ModVer: 0.0.0.0    Offset: 01ff1f9d

The following files will be included in this error report
C:\DOCUME~1\j_hanaie\LOCALS~1\Temp\dc7a_appcompat.txt



I followed all the instructions regarding superantispy, malwarebytes, hjthis, etc.  Superantispy found 60 infected files that it removed (HOWEVER, there is no sign of the log that should be created in the "log/statistic" section).  Below are the Logs from the others:

MALWAREBYTES LOG:

Malwarebytes' Anti-Malware 1.35
Database version: 1938
Windows 5.1.2600 Service Pack 3

4/3/2009 11:12:19 AM
mbam-log-2009-04-03 (11-12-19).txt

Scan type: Quick Scan
Objects scanned: 74098
Time elapsed: 2 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




HIJACKTHIS:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:29:22, on 4/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\firefox.exe
C:\Program Files\Trend Micro\HijackThis\Sniper.exe.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.65.122 browser-security.microsoft.com
O1 - Hosts: 91.212.65.122 spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 www.spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 secure.spyware-protector-2009.com
O1 - Hosts: 91.212.65.122 knocker
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8E66A776-A350-4D69-8783-906DB0E6DF14} (Jaunt Class) - http://download.jaunt.com/public/jaunt.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mentalhealth.kedren.org
O17 - HKLM\Software\..\Telephony: DomainName = mentalhealth.kedren.org
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mentalhealth.kedren.org
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mentalhealth.kedren.org
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe

--
End of file - 5000 bytes




PLEASE HELP!!!
thanks,
Jay

[attachment deleted by admin]

[x2543]

I would try out firefox or another web browser to see if it works okay. And also try resetting internet explorer if you can, microsoft's instructions on how to do that is here: http://support.microsoft.com/kb/923737

Ask the malware specialists for more help if you still think it's related to your malware troubleshooting. Good Luck 

[jay8962]

I already reset and I even deleted IE and reinstalled.  I have firefox as well but I need IE for some work related websites that are only supported by IE. Also, I wanna MAKE SURE that all malware/viruses are gone.  I'm not an expert, but in the highjack log that I posted, it lookes like there are still something wrong.

[x2543]

For firefox, you might go get the ie tab addon https://addons.mozilla.org/en-US/firefox/addon/1419

The ie tab addon is basically internet explorer integrated into firefox tabs, that's what I use when I need ie for some reason except when activex or something that the actual external ie is required.

of course, get the malware experts of this forum to help you with your malware troubleshooting. While waiting though, I'd suggest you take a look at following link and the help list there: http://www.computerhope.com/forum/index.php/topic,46313.0.html