Some websites don't seem to load right or at all

[x2543]

How would we reset Internet Explorer? Are there some instructions on how to do that?
If we reset it, do we have to do anything else like setup our ISP stuff again somehow?

http://support.microsoft.com/kb/923737 --> read this help page from microsoft's website on how to reset internet explorer, resetting internet explorer is supposed to fix internet explorer in tthe event that it becomes unusable.

[AmyR7]

I don't even know how to do the ping command either.
I notice you said you only use the numeric address for troubleshooting. I don't even know how to do any troubleshooting since I'm not a computer technician.
I read the last post where you said you explained how to find the ip address, and I don't understand what you said to do there. I tried to figure out what you mean about using Firefox addon thing. But how do I get to that section of the browser? Is it under file, edit, view, history, bookmarks, tools, help?

[Broni]

Do you have Firefox installed, to start with?

[AmyR7]

Yes on my mom's computer.
On mine we just got rid of it due to hacking causing it to be all messed up. A friend of mine is helping me with wiping out the hard drive and will have to help me get everything set back up- the internet all that stuff. Which we had a terrible time getting things to work when switching to from dialup to DSL, and still do keep having problems, especially on my computer- the disc that my nephew put in to set it up had all this spyware and stuff on it. Plus also had a problem with the router thing keep popping up asking for username and password even though we were already online. 

One thing I keep trying to understand, do both me and my mom have an ip address?
The router and modem are both hooked up to my computer and goes out to my mom's.

[Broni]

Then, install ShowIP: https://addons.mozilla.org/en-US/firefox/addon/590 add-on. It'll show an IP address of every page, you're on.

[attachment deleted by admin]

[AmyR7]

It's not working right, and I'm scared to do anything else since this is my mom's computer. She is scared about hacking since we keep having so many problems and this is what happens- It keeps saying something about Malicious software can damage your computer or violate your privacy. It also says Author not verified.
Is there a way to find out it we maybe already have a way to do this without installing anything at all?
We keep having so many problems trying to install things. I even keep trying to install some software on my computer so I don't have to keep putting in the cd everytime I want to use this one thing to create greeting cards, and can't seem to get it to install the stuff. I went to the setup on the cd but it doesn't seem to be installing it because everytime I take the disc out, it still needs the disc. So, I don't know why things don't work, even though I thought I followed instructions correctly on installing software.

[AmyR7]

I'm wondering if the reason this isn't working is maybe I already have this addon already because I do notice something at the bottom of the screen that says transferring data from 66.48.69.99...

I also noticed you said that you mainly only use the ip address numbers for troubleshooting. But what type of troubleshooting do you use it for is what I don't understand. Like what will it help you to determine the problem for?
This is the first time I ever heard of using the numbers to get to websites. I thought you just type in the url like www.kookeys.com stuff like that. It doesn't tell you to type in any numbers when it tells the website address.

[AmyR7]

Another question I have is that alot of times I have problems with the screen being cut off to where I can't view the whole page, and there is no way to scroll down because of no scroll bars on the sides or anything.
Probably has to do with some type of settings somewhere, but I don't know where or what to look for.

[dddavis1954]

uninstall ie8

see my other posts today

[x2543]

uninstall ie8

see my other posts today

It all depends on how user likes it. Maybe IE8 doesn't have problem which is good, but ....

[AmyR7]

I don't even have IE8.
We have Mozilla, and IE 7 which we don't use anymore on my mom's computer due to hacking messing it up and haven't found any repairman who fix it yet.
My computer had Mozilla but doesn't anymore due to hacking messing it up on, but has never worked right since beginning on both browsers on both computers.

[x2543]

Maybe you want to do a complete format and clean reinstall of windows, that's what I'd do at this point but I'm sure you're probably not going to do want to do that.,

Screen being cut off, first of all check your screen resolution, then play with the screen adjustments, usually through those buttons on your computer's monitor if they're there.

[AmyR7]

Over the years we have had several repairmen work on our computers and still having not much luck with things.
I keep trying to figure out what my screen resolution needs to be. I keep trying all different things. I also keep trying to figure out what do I need to have just for all the settings in all my programs- browsers- like font colors stuff like that. Is there somewhere that you can look to check as to what needs to have check marks by them under each tab, and also the numbers you need for like font size, and the name of fonts- Arial, stuff like that?
Some other things I keep having problems with too and would like to know is how exactly to install things? Whenever I try to install things, it doesn't seem to be working right because everytime I want to use the program, it keeps wanting me to put in the disc. There is this one thing I use called Microsoft Works to make greeting cards and other things with, and I have to put the disc in each time I want to use it.
I'm also in the process of trying to back things up(which I'm running into some problems with trying to do it) because of a friend of mine I found who is helping with wiping out the hard drive due to spyware, viruses all that stuff. We have AVG on both mine and mom's computer. The other thing too is that we can't unhook my computer from the modem and router all the way because if we do then my mom's computer can't connect to the internet at all. Another thing that keeps happening too is that ever since switching from dialup internet to DSL, my computer CPU usage keeps going up to 100% most times and freezing it up.

[x2543]

Although I haven't had problems with AVG, I'm hearing more people having computer problems with it so I switched out to AVAST!

So go install AVAST instead, the free version is fine! You just need to register on their website for a free key every 12 or so months so that the the AVAST program knows you're a home user.

[Karnac]

Personally...I think you have an malware issue.