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Author Topic: Keylogger  (Read 13922 times)

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02bin3

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    Keylogger
    « on: May 25, 2009, 08:04:51 AM »
    Back again with another problem.  I used KL-Detector to see if I have a keylogger on my computer and the report generated stated that, "someone might have installed a keylogger on your computer!" and it gave a one page list of files that appear suspicious, plus a 42 page full report.  I was supposed to view this list and pick out whatever files KL-Detector felt contained a keylogger.  Frankly, I haven't the foggiest notion of what I am looking at or what it is I am supposed to identify.  Is there a more definitive way for those of us, who love computers but haven't a clue as to how their innards work, to find and get rid of a keylogger?  I know my computer has some big time problems since I have 8 instances of svchost.exe running all the time according to Task Manager and have no idea as to how to identify which of the 8 is the REAL and necessary file.  There are usually 55 processes running at any given time when I boot up some of which I did remove from the Task Bar and presently the Task Manager is showing 43 processes but I have no idea if the others will reappear when I reboot the next time.  Do you think that maybe I should just have Windows reinstalled?  I think I got in trouble initially when my Zonealarm firewall had conflicts with Wildblue so I just relied on Windows firewall until I switched to Hughesnet and activated Zonealarm again.  I hadn't had any security programs prior to running Windows firewall.  Zonealarm and Norton Antivirus seemed to have worked quite well.

    harry 48



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    Re: Keylogger
    « Reply #1 on: May 25, 2009, 04:02:48 PM »
    http://www.computerhope.com/jargon/k/keylogger.htm

    go to above and read

    what security do you have

    SuperDave

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    Re: Keylogger
    « Reply #2 on: May 25, 2009, 05:13:18 PM »
    If you want your computer checked and cleaned you should follow the instructions in this link and post the required logs.
    http://www.computerhope.com/forum/index.php/topic,46313.0.html
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    02bin3

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      Re: Keylogger
      « Reply #3 on: May 25, 2009, 05:41:11 PM »
      Thanks for replying, Harry 48 and Super Dave.  For security I have:  Norton Antivirus and Zonealarm Firewall that I just recently turned on as Zonealarm had a problem with letting me get on line when I had Wildblue.  I run Ad-Aware, SuperAntispy, CCleaner and Malwarebytes frequently and none of them are picking up whatever it is that is giving me 8 svchost.exe processes running everytime I boot up, nor are they picking up on a keylogger.  Spywareblaster is also running and Secunia to let me know when programs I have may need security updates.  Despite my obvious computer bug paranoia, I still have problems.

      evilfantasy

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      Re: Keylogger
      « Reply #4 on: May 25, 2009, 05:58:54 PM »
      8 svchost.exe processes running is common. While svchost.exe can be an infection, seeing multiple running is nothing to worry over. If you have run all of those and not found anything I would be willing to say that whatever is going on is not malware.

      Keyloggers can be hard to find and even harder to remove. If one is there you shouldn't notice anything at all wrong with the computer. What makes you think it's a keylogger?

      02bin3

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        Re: Keylogger
        « Reply #5 on: May 25, 2009, 06:49:16 PM »
        Thanks for your reply, evilfantasy.
        Maybe you can make more sense of this than I could.  The whole report was 42 pages.  I have only pasted the first page as that is the only one that seem to narrow it down to where the problem might be.
        When I ran KL-Detector the report said the following:

        Keylogger report from KL-Detector

        KL-Detector has found some suspicious files:
        C:\System Volume Information\EfaData\SYMEFA.DB
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\mrcFramework\common.dat-journal
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\mrcFramework\common.dat
        C:\Documents and Settings\All Users\Application Data\Norton\00000082\000000fc\000002d3\cltLMS1.dat
        C:\Documents and Settings\All Users\Application Data\COMMON FILES\INTUIT\QUICKBOOKS\qbupdate\log\CHANNEL.LOG
        C:\Documents and Settings\All Users\Application Data\Norton\00000082\000000fc\000002d3\cltLMS2.dat
        C:\System Volume Information\EfaData\SYMEFA.DB-journal
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\Downloads\Download.Resumption.Lue
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\Logs\TempLog.Lue
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\Downloads\minitri.flg
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\Downloads\streaming\1243256466jtun_streamset.zip
        C:\System Volume Information\_restore{2DE0CEA9-1995-4840-BE9D-D880FE5FCB1B}\RP311\change.log

        Please check; someone might have installed a keylogger on your computer!


        You MAY want to take a look at:
        C:\Documents and Settings\owner\
        C:\System Volume Information\EfaData\
        C:\WINDOWS\system32\config\
        C:\System Volume Information\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\mrcFramework\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\Downloads\
        C:\Documents and Settings\All Users\Application Data\COMMON FILES\INTUIT\QUICKBOOKS\qbupdate\log\
        C:\WINDOWS\Prefetch\
        C:\Documents and Settings\All Users\Application Data\Norton\00000082\000000fc\000002d3\
        C:\Documents and Settings\owner\Local Settings\
        C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\
        C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Lue\Logs\
        C:\DOCUME~1\owner\LOCALS~1\Temp\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Common Client\
        C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Common Client\_lck\

        evilfantasy

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        Re: Keylogger
        « Reply #6 on: May 25, 2009, 06:57:56 PM »
        None of those files are of any threat.

        I would remove KL-Detector ASAP. It used to be and still may be listed as a rouge itself.

        What makes you think it's a keylogger?

        Can you tell me why?


        02bin3

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          Re: Keylogger
          « Reply #7 on: May 26, 2009, 01:05:54 PM »
          I do not have a concrete reason for suspecting a keylogger but in my internet travels to find answers I could understand as to why at times my CPU would be running at 100%, and sometimes there were 2 iexplore.exe process running, 8 svchost.exe processes and other processes that according to ProcessLibrary.com were strong contenders for viruses, trojans, worms, etc., I've been trying to eliminate possible suspects on my own.  There is no one in my house with the slightest interest in the computer never mind installing a keylogger program.  A new hard drive was installed last September but I would like to think that the folks I trusted with my computer wouldn't install such a program.  Below is a log from ProcessLibrary of what is generally running on my computer:

          266621110512464156
          http://www.processlibrary.com/

          http://www.processlibrary.com/
          All Processes Security Network Performance Autostart
          Search Term: 
            Show Modules  Show Processes  Running Processes

             File name   Product name   Status   Security   Performance   Network   Source   Recommendation
          Loading data...                        
          1   aawservice.exe   Ad-Aware Service Application   Running      Low Memory Usage      Service   Scan For Errors
          2   aawtray.exe   Ad-Aware Tray Application   Running   Unknown   Low Memory Usage      Autostart   Scan For Threats
          3   acrord32.exe   Adobe Reader   Running      Low Memory Usage      Process   Scan For Errors
          4   alg.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          5   aluschedulersvc.exe   LiveUpdate   Running      Low Memory Usage      Service   Scan For Errors
          6   askservice.exe      Running      Low Memory Usage   LAN   Service   Scan For Errors
          7   calmain.exe      Running      Low Memory Usage      Service   Scan For Errors
          8   ccsvchst.exe   Symantec Security Technologies   Running      Low Memory Usage      Service   Scan For Errors
          9   ccsvchst.exe   Symantec Security Technologies   Running      Low Memory Usage      Service   Scan For Errors
          10   csrss.exe   Microsoft® Windows® Operating Sys...   Running   Unknown   Low Memory Usage      Process   Scan For Threats
          11   ctfmon.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Autostart   Scan For Errors
          12   ctoolbar.exe   Crawler Toolbar   Running   Unknown   Low Memory Usage      Process   Scan For Threats
          13   e_fati9aa.exe   EPSON Status Monitor 3   Running      Low Memory Usage      Autostart   Scan For Errors
          14   em_exec.exe   MouseWare   Running      Low Memory Usage      Process   Scan For Errors
          15   explorer.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          16   findfast.exe      Running      Low Memory Usage      Autostart   Scan For Errors
          17   hpztsb06.exe   HP DeskJet   Running      Low Memory Usage      Autostart   Scan For Errors
          18   iexplore.exe   Windows® Internet Explorer   Running      Medium Memory Usage   LAN   Process   Scan For Errors
          19   itouch.exe   iTouch   Running      Low Memory Usage      Autostart   Scan For Errors
          20   jqs.exe   Java(TM) Platform SE 6 U13   Running   Unknown   Low Memory Usage   LAN   Service   Scan For Threats
          21   jusched.exe   Java(TM) Platform SE 6 U13   Running      Low Memory Usage      Autostart   Scan For Errors
          22   logi_mwx.exe   MouseWare   Not Running            Autostart   Scan For Errors
          23   lsass.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage   Network   Service   Scan For Errors
          24   msascui.exe   Windows Defender   Running   Unknown   Low Memory Usage      Autostart   Scan For Threats
          25   msmpeng.exe   Windows Defender   Running      Low Memory Usage      Service   Scan For Errors
          266621110512464156
          http://www.processlibrary.com/

          http://www.processlibrary.com/
          All Processes Security Network Performance Autostart
          Search Term: 
           Show Modules  Show Processes  Running Processes

             File name   Product name   Status   Security   Performance   Network   Source   Recommendation
          Loading data...                        
          27   osa.exe      Running      Low Memory Usage      Autostart   Scan For Errors
          28   pifsvc.exe   LiveUpdate Notice   Running      Low Memory Usage      Service   Scan For Errors
          29   pifsvc.exe   LiveUpdate Notice   Running      Low Memory Usage      Service   Scan For Errors
          30   processscanner.exe   ProcessScanner   Running      Low Memory Usage      Process   Scan For Errors
          31   psi.exe   Secunia PSI   Running   Unknown   Low Memory Usage   LAN   Autostart   Scan For Threats
          32   qbcfmonitorservice....   QuickBooks for Windows   Running      Low Memory Usage      Service   Scan For Errors
          33   qbupdate.exe   QuickBooks Automatic Update   Running      Low Memory Usage      Autostart   Scan For Errors
          34   reader_sl.exe   Adobe Acrobat   Not Running            Autostart   Scan For Errors
          35   searchfilterhost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          36   searchindexer.exe   Microsoft® Windows® Operating Sys...   Running   Unknown   Low Memory Usage      Service   Scan For Threats
          37   searchprotocolhost....   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          38   services.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          39   smss.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          40   soundman.exe   Realtek Sound Manager   Running      Low Memory Usage      Autostart   Scan For Errors
          41   spoolsv.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          42   sp_rsser.exe   Crawler Spyware Terminator   Running      Low Memory Usage      Service   Scan For Errors
          43   spywareterminatorsh...   Crawler Spyware Terminator   Running      Low Memory Usage      Autostart   Scan For Errors
          44   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          45   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          46   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          47   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          48   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          49   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage   Network   Service   Scan For Errors
          50   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage   LAN   Service   Scan For Errors
          51   svchost.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Service   Scan For Errors
          < Showing items 27 - 51 of 59>
          266621110512464156
          http://www.processlibrary.com/

          http://www.processlibrary.com/
          All Processes Security Network Performance Autostart
          Search Term: 
           Show Modules  Show Processes  Running Processes

             File name   Product name   Status   Security   Performance   Network   Source   Recommendation
          Loading data...                        
          53   vsmon.exe   TrueVector Service   Running      Low Memory Usage      Service   Scan For Errors
          54   windowssearch.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Autostart   Scan For Errors
          55   winlogon.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          56   wmiprvse.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          57   wmiprvse.exe   Microsoft® Windows® Operating Sys...   Running      Low Memory Usage      Process   Scan For Errors
          58   wweb32.exe   WordWeb   Running      Low Memory Usage      Autostart   Scan For Errors
          59   zlclient.exe   ZoneAlarm Client   Running      Low Memory Usage      Autostart   Scan For Errors
          < Showing items 53 - 59 of 59>
                            Thanks for your follow-up. 







          evilfantasy

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          Re: Keylogger
          « Reply #8 on: May 26, 2009, 01:13:35 PM »
          Run the F-Secure Online Scanner for Viruses, Spyware and RootKits.

          Note: This Scanner is for Internet Explorer Only!

          • Click on Online Services and then Online Scanner
          • Accept the License Agreement.
          • Once the ActiveX installs,Click Full System Scan
          • Once the download completes,the scan will begin automatically.
          • The scan will take some time to finish,so please be patient.
          • When the scan completes, click the Automatic cleaning (recommended) button.
          • Click the Show Report button and Copy&Paste the entire report in your next reply.

          02bin3

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            Re: Keylogger
            « Reply #9 on: May 27, 2009, 06:37:54 AM »
            Unfortunately after generating the report from f-secure, I was only able to paste to Notepad and print it out from that as it would not allow me to save in either Word, Notepad nor Wordpad????  My CPU began running at 100% and pretty much everything froze up and wouldn't work.  Anyway, this is the information that f-secure came up with:

            Scanning Report
            Tuesday, Mary 26, 2009 16:39:47  -  18:13:44
            Computer name:  OWNER - 2SU97NY40
            Scanning type:  Scan system for malware, spyware and rootkits
            -------------------------------------------------------------------------------------

            1 malware found
            TrackingCookie.Atwola (spyware)
            System (Disinfected)
            ---------------------------------------------------------------------------------------

            Statistics
            Scanned:
            Files:  43266
            System:  3702
            Not scanned:  11
            Actions:
            Disinfected:  1
            Renamed:  0
            Deleted:  0
            Not cleaned:  0
            Submitted:  0
            Files not scanned:
            C:\PAGEFILE.SYS
            C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
            C:\WINDOWS\SYSTEM32\CONFIG\SAM
            C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
            C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
            C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
            C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION
            DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON
            CLIENT\_LCK\_AVPAPP_{BB639333-810A-4BF8-85F5-C537847F55FC}0
            C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION
            DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON
            CLIENT\_LCK\_ISDATAPR_{E8EFD4CD-DE52-4444-9511-EFF3B158724B}0
            C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION
            DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON
            CLIENT\_LCK\_ISDATAPR_{FF9AC67A-E394-46AE-B150-B3365343F166}G
            C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION
            DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON
            CLIENT\_LCK\_NPC.TRAY.{1AFE47BB-FCF1-4096-9039-1FEBC9A0CCCF}0
            C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION
            DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON
            CLIENT\_LCK\_UI.HOST.{1AFE47BB-FCF1-4096-9039-1FEBC9A0CCCF}0
            ------------------------------------------------------------------------------------------------------

            Options
            Scanning engines:
            F-Secure  USS:3.0.0
            F-Secure  Hydra:  3.8.9080,  2009-05-26
            F-Secure  AVP: 7.0.171, 2009-05-22
            F-Secure  Pegasus:  1.20.0
            F-Secure  Blacklight
            Scanning Options:
            Scan defined files:  COM  EXE  SYS  OV?  BIN  SCR  DLL  SHS  HTM  HTML  HTT  VBS  JS  INF  VXD  DO?
            XL?  RTF  CPL  WIZ  HTA  PP?  PWZ  P?T  MSO  PIZ  .  ACM  ASP  AX  CNV  CSC  DRV  INI  MDB  MPP  MPT
            OBD  OBT  OCX  PCI  TLB  TSP  WBK  WBT  WPC  WSH  VWP  WML  BOO  HLP  TDO  TT6  MSG  ASD  JSE  VBE  WSC  CHM  EML  PRC  SHB  LNK  WSF  {*  PDF  ZL?  XML  ZIP  XXX  ANI  AVB  BAT  CMD  JOB  LSP  MAP  MHT  MIF  PHP  POT  SWF  WMF  NWS  TAR
            Use advanced heuristics
            -----------------------------------------------------------------------------------------
                          Thanks,


            evilfantasy

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            Re: Keylogger
            « Reply #10 on: May 27, 2009, 10:36:25 AM »
            Quote
            1 malware found
            TrackingCookie.Atwola (spyware)
            System (Disinfected)

            I don't see any issues.

            02bin3

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              Re: Keylogger
              « Reply #11 on: May 27, 2009, 01:57:21 PM »
              Well thanks, that is good to hear.  But, I am still left wondering why my CPU runs at 100% every so often, and large files are downloaded to my computer when I haven't been using it and I can't find them.  The only reason I know they've been downloaded is that Hughesnet will slow my speed to a crawl and when I check my usage for the day it will show that I have downloaded a file of 173 MB or so (which I'm unaware of), and their daily allowance is 200 MB.  This has happened a couple of times and I have no idea where or what was downloaded.  Most of the time the CPU usage bounces around between 2% and 40% but sometimes it will be up around 100% and I will have no programs open other than what loads at the desktop for security.  I am constantly running malware programs to get rid of any malware, defragging monthly, Norton Antivirus downloads automatically as does Microsoft updates to keep my security tight and Secunia reminds me if there are needed security updates to other programs that do not update automatically.  What other areas would you suspect there could be a problem?  I have Windows XP Professional, 280 GB hard drive, 2 GB of Memory, 2.45 ghz Intel Pentium 4, 2 monitors, and 2 printers.  The programs I have are:  Secunia, Norton Antivirus, Ad-aware, SpywareBlaster, SuperAntiSpy, Ccleaner, Malwarebytes, Zonealarm, Free Download Manager, Java, Adobe Reader 9, Quick Books 2008, Print Shop, IrfanView, WordWeb, Office 97,  Revo Uninstaller, Cannon's download program for digital camera, Logitech mouse and keyboard, Windows Media Player.  I don't know if any of these are a problem but I thought I'd include them.  I am assuming that the free anti-virus programs I have are not running "live" to conflict with Norton.  Thanks, again.

              evilfantasy

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              Re: Keylogger
              « Reply #12 on: May 27, 2009, 02:01:50 PM »
              That all sounds OK.

              I don't know what it is. Maybe something is updating? Zone Alarm is known to be heavy on resources. You might look into another firewall. Norton doesn't have a firewall built in?

              02bin3

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                Re: Keylogger
                « Reply #13 on: May 27, 2009, 02:21:31 PM »
                I have only Norton Antivirus because several years ago I'd had their Norton Utilities and my computer ran wicked slow and was constantly crashing so a friend who had been in the computer business and had had the same problem, suggested using just their antivirus program.  I understand that they have ironed out the bugs in their security system now and it no longer hogs a lot of memory in order to run.  It would be nice to be able to buy ONE program that would reliably and consistently do it all from firewall to antivirus, trojans, etc., but I haven't heard of any that do it ALL well.

                evilfantasy

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                Re: Keylogger
                « Reply #14 on: May 27, 2009, 02:24:17 PM »
                It would be nice to be able to buy ONE program that would reliably and consistently do it all from firewall to antivirus, trojans, etc., but I haven't heard of any that do it ALL well.

                That is actually the worst way IMHO. Putting all of your eggs in one basket...