I have an HP Pavilion that needed to be re-imaged and I ordered the recovery disks from HP. However, when you start the computer with the recovery disks that I confirmed were the correct ones for this computer, a message comes up stating These recovery disks are not for the model of computer. After a fruitless dialog with HP technical support, I was told that there was a problem with the computer when it was manufactured and there was a long process that I need to go through to get the disks to work, but they would not tell me the process because the computer was out of warranty.
Anyone know what this process they are talking about might be?