Windows Updates Does Not Scan my Computer for Updates

[puterfix]

When I go to Windows Updates and click for the express scan for updates I get an error message.  The number of the error message is 0x80248011.  I have tried a couple of the solutions that Microsoft recommends on its Update site, but have not been successful in completing them.  For one it asks me to rename a file, but it won't let me change the name.

I have also been having a problem with shutting down my computer and have to do it by turning the power off, so I have not been receiving automatic updates. 

How can I solve this problem? Thanks for remembering that I am not very computer literate, so please use the most simplistic explanation as to how to remedy this situation.  Could the problem I have getting updates be connected to the shutdown problem?

I appreciate any help you can give me on these problem.  Thank you.

[ireland-1]

did you run a virus san, the conficker virus can cause update problems.

[puterfix]

I have run Norton and it does not indicate that I have the conficker virus.  Is there another way of detecting it?

[Quantos]

I'm going to suggest that you post this in this forum.  It's for virus support.

[puterfix]

Still have this problem.  Anybody out there have any ideas?

[harry 48]

http://www.computerhope.com/forum/index.php/topic,46313.0.html


go to above ( as quantos said ) post the 3 logs and an expert will see them , harry