Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Internet Explorer disappearing  (Read 3866 times)

0 Members and 1 Guest are viewing this topic.

Kando

    Topic Starter


    Hopeful

    Thanked: 2
    • Experience: Experienced
    • OS: Windows 8
    Internet Explorer disappearing
    « on: June 30, 2009, 10:20:48 AM »
    This is a doozy

    The principal came to me with her laptop, (school issued) and said that on Saturday she was online with no problems, but when she turned on the computer on Sunday and clicked on the IE shortcut a box opened up asking what program she wanted to open the program with.

    HUH?!

    Well I started it up and sure enough got the same box. Tried other IE shortcuts on the desktop, tried from the start menu, tried from start>programs>Internet Explorer. All got the same box.

    Then I went to c:\program files\Internet Explorer and found that the application was GONE. The folder is there, whatever else that is supposed to be there, is there. But the actual application, the "E", is missing.

    Ok, I figured "something happened" and went to install IE6, but got a message that a later version was already installed. On to IE7, which for some reason is blocked by the proxy software from the board of ed. IE8 then, all was going well, right up to the point where it tries to update as part of the installation. You guessed it, failure. If there is no application it can not update, and without the update there could be no installation.

    Finally I installed Firefox and with crossed fingers did an import. Thankfully all of her favorites were able to be imported and she can now get back online. And with Firefox set as the default browser her shortcuts now open using Firefox.

    I have never seen anything just wipeout IE like that. Anyone seen this before? I will recommend a reimaging once school starts again, but for now she can work with it.

    Carbon Dudeoxide

    • Global Moderator

    • Mastermind
    • Thanked: 169
      • Yes
      • Yes
      • Yes
    • Certifications: List
    • Experience: Guru
    • OS: Mac OS
    Re: Internet Explorer disappearing
    « Reply #1 on: June 30, 2009, 10:27:45 AM »
    Quote
    I have never seen anything just wipeout IE like that. Anyone seen this before?
    Yep - The results of a virus infection.

    Kando

      Topic Starter


      Hopeful

      Thanked: 2
      • Experience: Experienced
      • OS: Windows 8
      Re: Internet Explorer disappearing
      « Reply #2 on: June 30, 2009, 10:52:26 AM »
      Thanks, now I just have to contact the principal to get the laptop back. Do you remember how to get rid of that particular one, or should I just get it back, run the scans and post the logs?

      Carbon Dudeoxide

      • Global Moderator

      • Mastermind
      • Thanked: 169
        • Yes
        • Yes
        • Yes
      • Certifications: List
      • Experience: Guru
      • OS: Mac OS
      Re: Internet Explorer disappearing
      « Reply #3 on: June 30, 2009, 11:12:06 AM »
      There's gotta be thousands of viruses that do this.

      If you post the three logs from >this post< in the Computer Virus and Spyware Section, one of our Malware Removal Specialists will assist you. ;)

      Kando

        Topic Starter


        Hopeful

        Thanked: 2
        • Experience: Experienced
        • OS: Windows 8
        Re: Internet Explorer disappearing
        « Reply #4 on: June 30, 2009, 11:59:15 AM »
        thanks, I will post when I get the laptop back

        2x3i5x



          Expert
        • Thanked: 134
        • Computer: Specs
        • Experience: Familiar
        • OS: Windows 10
        Re: Internet Explorer disappearing
        « Reply #5 on: June 30, 2009, 02:39:52 PM »
        I am wondering too, though, what version of windows (xp, vista and any service packs?) is the laptop running?

        Kando

          Topic Starter


          Hopeful

          Thanked: 2
          • Experience: Experienced
          • OS: Windows 8
          Re: Internet Explorer disappearing
          « Reply #6 on: June 30, 2009, 05:42:44 PM »
          xp pro sp 3. I should have the laptop back tomorrow to work on over the weekend.

          Kando

            Topic Starter


            Hopeful

            Thanked: 2
            • Experience: Experienced
            • OS: Windows 8
            Re: Internet Explorer disappearing
            « Reply #7 on: July 01, 2009, 09:42:18 PM »
            Turns out it is xp pro sp2. Ran scans, posting in viruses.