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Author Topic: Fatal System Error (associated w/ csrss.exe) PLEASE HELP!!  (Read 3617 times)

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HelpMePleaseNJ

    Topic Starter


    Greenhorn

    Fatal System Error (associated w/ csrss.exe) PLEASE HELP!!
    « on: July 25, 2009, 09:41:19 PM »
    **THANK YOU IN ADVANCE FOR ALL THE HELP & ASSISTANCE**

    Ok,....I like to think of myself as an "above-average" person when it comes to the health & welfare of computers.  In most cases, I wouldn't trade my computers that are 5 or 6 years old for some of my friends that are only 6 MONTHS old.  But I guess that's irrelevant.

    I'VE FINALLY BEEN HIT!!.....AND HIT GOOD!!  Sometime over the last week or so, I managed to get "virused" and "malwared" REALLY BAD!!  I've isolated and/or deleted some of the less harmful ones, but apparently, the really bad ones remain.  In researching, I found that a particular TROJAN likes to mask itself as CSRSS.EXE.  Well,....I took it upon myself to delete it, and now I get the 0xc0000005 Fatal System Error message.  I also researched and found that that particular F.S.E. message is associated with CSRSS.EXE.

    So,....in short, I can't boot in normal mode.  I can't boot in safe mode.  I can't boot in safe mode with command prompt.  It's also worth noting that one of the GAZILLION viruses/malwares/adwares that I've picked up over the last week, won't allow me to use System Restore neither.  I also do not know where my system restore CD is neither.

    This is just the begining.  If we can get this fixed/addressed, I'm going to need you fine folks to help me get back to a DECENT working order.

    PLEASE HELP!!  I REALLY NEED IT.  Thank you again in advance.

    Quantos



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    Re: Fatal System Error (associated w/ csrss.exe) PLEASE HELP!!
    « Reply #1 on: July 25, 2009, 10:02:18 PM »
    Go here and follow the directions.

    A specialist will be with you.
    Evil is an exact science.

    HelpMePleaseNJ

      Topic Starter


      Greenhorn

      Re: Fatal System Error (associated w/ csrss.exe) PLEASE HELP!!
      « Reply #2 on: July 25, 2009, 10:17:29 PM »
      Go here and follow the directions.

      A specialist will be with you.

      Thanks for the reply.  However, I don't think posting there will do me any good (right now), because I can't even boot up the computer.  I can't run HiJack This and/or anything else.  Basically,.....right now, I am dead in water.

      Believe me though.  If I can get this first step resolved, I WILL be posting there!  Thanks.

      iamtonsoffun247



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        Re: Fatal System Error (associated w/ csrss.exe) PLEASE HELP!!
        « Reply #3 on: July 25, 2009, 10:34:13 PM »
        Do you know anybody that has a windows XP disc that you can borrow?

        HelpMePleaseNJ

          Topic Starter


          Greenhorn

          Re: Fatal System Error (associated w/ csrss.exe) PLEASE HELP!!
          « Reply #4 on: July 25, 2009, 10:47:46 PM »
          Do you know anybody that has a windows XP disc that you can borrow?

          Thank you for the reply.

          Not readily available.  I do, however, have a Dell "operating system" CD from a different Dell I have.  (My problem is on my Dell Inspiron laptop.  I have the system recovery CD for a Dell Dimension desktop.)  Both the laptop and desktop run XP.  However, I just attempted to boot the CD ROM first, as opposed to the hard drive, because I was attempting to see if I could get MalwareBytes & HiJackThis to run/load.  No such luck.  Still got the Fatal System Error.