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Author Topic: problems installing itunes 8.2  (Read 5560 times)

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jocka2929

    Topic Starter


    Newbie

    problems installing itunes 8.2
    « on: July 23, 2009, 06:41:17 AM »
    I get the following message when i try to install itunes 8.2

    Error writing to file C:\Program Files\Bonjour\mdnsNSP.dll
    Verify that you have access to that directory

    I have tried everything, uninstalling itunes/quicktime/bonjour, reinstalling etc.
    I am the administrator. I have a new iphone which I cannot get up and running as i need 8.2.
    SO can someone please help

    socrates



      Apprentice

    • I know nothing except for the fact of my ignorance
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    • OS: Mac OS
    Re: problems installing itunes 8.2
    « Reply #1 on: July 23, 2009, 12:59:08 PM »
    sounds like one or more of your files were corrupted.

    I would try doing a full uninstall of bonjour (you need to do a little more than just use uninstall from add/remove programs)

    Follow this article to remove it:
    http://arai.wordpress.com/2008/02/11/completly-uninstall-and-remove-bonjour-service-and-files-mdnsresponderexe-and-mdnsnspdll/

    Once uninstalled, try installing itunes 8.2

    jocka2929

      Topic Starter


      Newbie

      Re: problems installing itunes 8.2
      « Reply #2 on: July 24, 2009, 03:06:43 AM »
      Tried that, it says that the file is not there. checked the services.msc the string is not there.
      I have checked the bonjour folder at the command prompt and it is empty.
      I deleted the bonjour folder in safe mode.
      Re booted and Re installed itunes 8.2, same error.
      Any other ideas????

      socrates



        Apprentice

      • I know nothing except for the fact of my ignorance
      • Thanked: 21
        • Yes
      • Computer: Specs
      • Experience: Guru
      • OS: Mac OS
      Re: problems installing itunes 8.2
      « Reply #3 on: July 27, 2009, 02:12:05 PM »
      reinstall windows  :(